Phoenix Senior Living

The Oaks was bought out by a corporation about a year and half ago. It was called [community removed] and since having my mother in there for a year it has declined. No housekeeping, no maintenance, and my mother hasn’t had a shower in 23 days as I type this. The staff are exhausted and overworked and are letting the family members know! They need help! I am so disappointed that corporate has not stepped in and provided help in trying to adequately staff the facility. Perhaps offering employees better wages and incentives would help-they are taking on new residents but not employees. The emergency call button system went out for two days and they gave them whistles to blow. My mother sat in urine for 32 minutes. A resident walked out through an unlocked door and she was found outside the next morning by a ditch. Thank God she was ok. These things have all occurred in the last MONTH!

The Oaks at Salem Road does not have a memory unit and had not been renovated for some time. I felt my mom would be in a memory unit in the next few years. . The Individual at Oaks at Salem Road who gave the tour was new and, in my opinion, not well suited to leading tours yet.

The overall experience so far has not been favorable, the cleanliness is okay and the staff are mostly friendly with a few terrible exceptions. The care? Ha! The meals for nutrition wise receives a 2, but for cleanliness and staff hygiene practices that gets a 1. By the time we left they had improved on the activities with the new staff. They are after the buck. No gloves in the kitchen or reach into fridge. That's during COVID in bldg. Other care complaints, wanted bedridden husband (already arranged at this time to be moved to another facility) to be forced out for a fire drill. I repeatedly refused. Other egregious incidents. Illegal use of shaving cream. You know, thank God for the few great caregivers.

My mother was a resident here between [date removed]. The first few months went well but then Phoenix Senior Living took over management. There were many issues of concern, including but not limited to inaccurate billings, loss of a document, improper staff behavior, unavailability of salon services and a medication "misunderstanding". An action by management, which did not adhere to the guidelines set forth in their contract, led to jeopardizing my mother's well being and was subsequently reported to the state authorities and the Phoenix headquarters. She passed away two weeks later. Over two months have passed and neither Phoenix nor the Neighborhood's management have acknowledged our concerns or her death. I have received notification that there is a state investigation pending. Our family would strongly advise against trusting the care of a loved one to this facility.

I don't know if the lady that met us to give the tour was having a bad day but, she wasn't very nice to start with. My sister is 4'11" and she was looking down at her like she smelled bad. We looked at each other, told her goodbye and left.

They changed administrative staff constantly, there was a ton of turnover while we were here. The quality of the food and the consistency of food was also a huge issue. My loved one was here a few months and ended up leaving because he was unhappy with his experience.

I will never understand that why, on weekends, we call in and get the answering machine. I feel it is necessary for everyone to let the front office know we are here. Years ago, I remember one of the male residents had died and no one would have known if we did not have the front desk.

This had a typical nursing home feel.

I would say don't go here. Very poor quality. Not enough people, not enough care, nothing right. One night, there was absolutely nobody there and no care to be found. It was horrible. One thing that was good was the director was a good person. And PT/OT was excellent.

Our loved one was often left in the bed for days, sometimes sitting in urine. It was such a bad and disappointing experience. It started out great, we loved the sales person who was working with us in the beginning, however the care services need major improvements. The doctor on sight could never figure out the correct medication for our loved one, the bathrooms there were fifthly and our loved one was rarely changed into clean clothes. They were not even equipped to handle our loved ones basic cleaning needs. They were never able to follow through with any promises they made to our family

Clean, well staffed facility however, the price was EXCESSIVE!

Many construction projects. None to replace the wood door. Filler not charged ret. Waiting 2 years for shades for windows. Reported room renovation happening. Food is not good, tasteless.

1) Food quality is poor (terrible!) 2) Yard maintenance is terrible. Bush trimmings left on plants. Weeds not eliminated. Weeds in cracks on sidewalk and driveways. Trimmings poor. 3) Water collects on walkways. 4) Carpets never cleaned in halls. 5) Drive asphalt has need of replacement/repair. 6) Size and pieces of pie too small and often soft pie. We enjoy our apartment.

This had been a fun place to live prior to lockdown due to the Coronavirus on [date removed]. This has been a very long 6 months. I do understand it is for our safety, however, I live in an independent facility and the rules are the same for personal care and independent living. I feel in independent living we are capable of following safety guidelines. We were allowed to go out in public. Our activities, which I enjoyed, have had to be adjusted and some eliminated. Could the rules for independent living be relaxed and allow us to leave the complex, without having to come back and be in isolation in our apartments for 7 days? I miss getting to see my grand and great-grandchildren. Had to miss the birthday parties, etc please take a look at this. This isolation from family is very hard and particularly since I am almost 83 and realize I may not have many more months to enjoy my family. Thanks for your consideration.

Before we came to Phoenix community, we were told that there would be an RN and LPN stationed at the community during the day and evenings, but that was not always true. We don't thin they have enough medical staff, or med-techs on duty. Especially on the weekends, it was always a disaster. For the CNA's it seemed like they did not have enough training. The food is not five stars like they said it was going to be, the food is about average. Our loved one has a studio which is one big room. It would be nicer if the rooms had a built in area to put a microwave and a refrigerator. The closets are pretty adequate.

While my loved one was living at this community, the staff never cleaned their room. Some of the staff was friendly and others were not. It was a more expensive, and the food was horrible. The residents could only choose between two options which were not appetizing at all. The management was pretty bad. Our loved one was in memory care, which they did have some activities. We did get a chance to talk to the other residents at this community and they were not happy as well.

When the staff was good they were good, and when they were bad they were bad. It is a very expensive community. Some activities they did have were ice cream socials, arts and crafts and bingo. The rooms are spacious, it is set up well. It is a beautiful facility, very appealing to the eye when you entered. However the management could be improved.

The Retreat community is very clean, it is Independent living so there aren't any care services to be provided, and not much supervision. If you needed care you had to hire outside services. One of the biggest issues we had with this community is there is a very long walk way between the main building and the building with the dining hall that is covered but not enclosed. So when it would rain or snow, the residents had to walk through that to get to the dining hall which we did not like. In the beginning they told us they were working on fully closing in the walk way but that has not been done yet. The food here need more of a broader menu, they needed to pay more attention to dietary restrictions and requests. It was a bit unorganized. We didn't really get a chance to see the rooms, my mother says they were nice. The overall layout was nice, but we do not recommend this community.

My parent was at this facility during the Covid/19 lockdown and died two months into the lockdown. The nurse, management, room cleaning and food are atrocious. If your loved one likes cold tasteless food, this is the place for them. Otherwise, I’d look somewhere else. While it costs less here, you'll see the disrepair, old paint, decor, flooring, furniture, exterior building, etc are very dated and in bad bad shape. While a majority of the staff is fantastic, others view their time there as job and it shows. Knowing what my mother had to endure there, I would NEVER leave my family member in this facility.

Older property, under renovations / limiting common areas access. Definitely would not consider move in , until upgrades are completed