Phoenix Senior Living

My mother was in the memory care unit of Sunrise at Ivey Ridge for two years. While the general staff that cared for her on a daily basis was caring and tended her needs extremely well, I can not say the same thing for the management staff. During those two years, there were at least four Reminance directors. Rarely did I hear from them and it was not easy to make contact. After my mother's passing this week, I had to place at least two phone calls to find out what I needed to do to donate my mother's belongings. I never received an initial call from anyone when she died. In my opinion, if you are in the business of taking care of the aging, a call to the family to make contact when they pass should be included on a very basic checklist for management.

They have been taken over by new management since my mother moved in in 2015. I certainly preferred the old staff and management. They were more personable and took time to hear the residents's issues. I do not believe that my mother's care is at the quality level it was two years ago.

I was not impressed with my tour of this facility. The appearance of the community needs improvement. The atmosphere was depressing. The building is older, but they are making some improvements to the community. However at the moment I did not feel this was the community for us.

When I took a tour I liked what I saw here. It is a newer facility and they have updated extras like an automatic door opener by pushing a button. I was walked through the community and they showed me an apartment. The tour guide was knowledgeable and gave me accurate information about the community.

My mother had to be removed from there because of the poor care and over medication they were doing in order to restrict her. I would not recommend this place.

Nice place. Very nice lady names Allee took me on the tour. No refridgerator or microwave in the room. We would have to provide.

Their response time when a patient pushes the button needs to be improved. Sometimes my mother can be waiting a half hour or so for someone to come and check on her. They say that they encourage her to get involved in activities, but I do not see it. There is definitely some room for improvement.

Our experience with Southern Plantation has not been a good one, unfortunately. We chose this place based mostly on the price and what we could afford, and not we are paying for it. While the staff are friendly for the most part, the care and communication has been incredibly inconsistent. We're constantly hearing different things about what level of care our loved one needs, what services are being provided for her, etc. It has just been a real pain all around.

My dad stayed here for a year and we were so fortunate to be able to move him out and into my home (once we did all the handicapped renovations). While the staff was friendly, there seems to be no oversight to ensure the proper care for the residents. The staff to resident ratio is crazy (1 to 12 or worse) and the residents pay the price for this by suffering needlessly is wet clothing, sitting in their wheelchairs or in a sofa for hours on end, maybe watching TV or facing a wall. The activities lady does her best to keep everyone occupied and entertained but often finds herself helping the caregivers with the resident's needs. My family had to help with my dad to keep him from sitting in soiled pants for too long, or to take him to the bathroom or to bed, instead of waiting for a caregiver to have time for him. We complained to the state authorities (using info from signs hanging in the facility) but there was no resolution. There just doesn't seem to be enough oversight to ensure that these facilities are run appropriately for the care of our loved ones, particular when you consider the monthly payment for these "services." It's been two years since we moved my dad out and he is doing so much better now! He is happy and healthy and in the best possible condition considering his medical circumstances. I often roamed the facility, either looking for a caregiver or looking for a supply and saw how dirty the place is, the cleaning lady was just overwhelmed with the amount of work that needed to be done to get the place back in shape. The washers and dryers were old and rickety, with clothes getting mixed up or lost. We just did my dad's laundry ourselves and carried them back and forth between the facility and our home. Bottom line, this place is horribly understaffed and the personnel need training and oversight. My dad had bruises and scrapes and scabs when he lived here, he hasn't had any of those things since we moved him back home. We saw countless other residents being [removed] or handled roughly and spent as much time there as possible to make sure my dad wasn't handled the same way. I just want to make sure that others know what they're getting into before sending your loved one here; it's not as nice and safe as they make it seem. Oh and the pictures on the web site are old and not reflective of the current state of the facility. The new director, while probably nice, seems to cut and paste her responses on the various websites when someone posts a bad review. It's not personal but, I just want people to know the facts before moving their loved one in!!!

Not a good one we thought they could handle lewy body and they can not.

Good marketing presentation for Retreat at Conyers by [name removed] was impressive. The facility grounds were scenic and the resident rooms were nice and spacious. The safety procedures during the current covid-19 were good and no known cases from staff or residents were reported. The aforementioned things could be rated at 3.5 Stars. The items listed below are rated at 1.5 stars here's why: a monthly care plan, which goes to the progress/issues a resident is having was never given until [date removed], our Mom became a resident in [date removed]. Transportation to medical appointments on scheduled days was provided. She was late for every appointment we rescheduled for her. Activities on-site and off-site as part of the package and prior to the pandemic [dates removed], we were not aware that any outside ventures took place. Wi-Fi - our resident (mom) has a computer and Alexa that she enjoyed prior to the pandemic and she never received the password info. Wi-Fi was something we were told, they were working on it. The staff, we were told, was caring and professional and that the Retreat at Conyers had a low turnover rate; their staff would get to know our mom and be attentive to her needs. We witnessed just the opposite. Seems that there was always someone new, they were unprofessional. When you made phone calls to the front desk to tell them about appointments or you were dropping off an item for your loved one, etc. you were never sure this information was relayed to the appropriate person; front desk staff would forget to give messages or leave a message which resulted in missed appointments or having to reschedule. The phone at the nurse's station in the Renaissance Building had not been in working order for over three months, you can never call even if you had a question. I truly consider Retreat at Conyers the bait-and-switch operation.

My mother was scheduled to have respite for 2 weeks while my husband and I went on a trip. This was close to my son's home, so they could visit her while we were gone. We got there on the date that was preset months before and the room was not ready. There was no bed, no linens, no TV. They rushed around setting up a bed. The dresser was obviously someone's used garage sale dresser with a stained top. They put in a TV, but never hooked it to cable, so she did not have TV for 2 weeks. My daughter in law told me on one of our facetime calls that she gave Mom a shower. It seems no one had given her a shower since her arrival. The room had no chair, just a bed. There was a lamp on a table. Nothing was decorated as the room I saw as a respite room when I evaluated the facility. My son described it as a prison cell with bare walls. He brought pictures from home to hang on the bare walls to make it feel more like a place to live and not a prison. I called the director when I found out Mom was not getting a bath. She said Mom would say she would wash up when they asked. I put her here for them to take care of her in my absence. Who would let a shower go for 2 weeks??? Thankfully, my daughter in law kept Mom clean.

My mother was in the memory care unit of Sunrise at Ivey Ridge for two years. While the general staff that cared for her on a daily basis was caring and tended her needs extremely well, I can not say the same thing for the management staff. During those two years, there were at least four Reminance directors. Rarely did I hear from them and it was not easy to make contact. After my mother's passing this week, I had to place at least two phone calls to find out what I needed to do to donate my mother's belongings. I never received an initial call from anyone when she died. In my opinion, if you are in the business of taking care of the aging, a call to the family to make contact when they pass should be included on a very basic checklist for management.

I had to take my loved one from out of this place. Don't get me wrong, I thought this place was GORGEOUS when first toured from the outside building. Once in, the residents were quiet and appeared miserable. The Tour guide lady even brisk walked me through the place so fast, I couldn't even describe what was really there if I wanted to. They staff and its entirety act as if they are hiding something. An extremely high volume of miscommunication and unprofessionalism, is all that I was met with while their with my loved one. I have a better chance with keeping them home and paying a pre school, baby sitter to take care of them prior to what this facility offers with negativity.

Overall it was not a great experience. Very inconsistent in care, food was not good at all, they do not accommodate special diets .

Very clinical and cold beautiful facility but felt no warmth or welcoming expensive and everything was extra cable level of care etc

Never in my life have I been to a facility that doesn’t have supplies for these residents. Now I understand that we as family members should supply their personal hygiene products but to hear staff say that they bring in their own laundry detergent to wash these residents clothes with is just insane to me. I never seen a housekeeper there so they expecting staff to do their job and doing housekeeping job. Just sad to me. I also never see the wellness director get on the floor and help out all she wanna do is sit in that office and act like she is working. If this supposed to be a memory care facility why bring people in that’s total care. If the staff isn’t able to use hoyer lift they need to be at a skilled facility. The management has to do better when it comes to accepting these residents. They need to properly do an assessment to see what these individuals can do before just saying that we will take them.

Today [Date Removed] I called my mom/dad and asking how is she. Yesterday night [Date Removed] the dinner service was late. 3:30 is the dinner service the residents that live in 2nd 3rd floor did not eat until 6:30. I’ve been irritated about this complains the GM in the kitchen always feed the residents same food. My mom/dad and the rest of the residents want to leave the facility. They need to replace the Food and beverage manager. Sometimes NO milk, the food are all the same.

MY husband was discharged from the ER for medical titration and stabilization, Occupational therapy, and assistance with his personal are. The staff refuses to follow his doctor's orders, gives him incorrect medications, omits some medications he takes, and refuses to offer his CPAP so he stops breathing at night. He had an accident in the shower and feces remained on the floor for two days before I could get someone to disinfect. The dining room tables are unstable and unsafe. With a few exceptions, staff is rude and demeans residents. The Executive Director or her assistant refuse to meet with me to resolve problems. I visit several hours every day and help my husband with his shower and get him changed every night for bed. If I don't do it, his hearing aids are not put on the charger. I am actively seeking another solution for my husband's care because Season's at Southpoint is a black hole.

If you have a loved one who has dementia it'll probably cost you [Amount Removed] a month to keep that person in the facility with you paying for outside support in this matter.