Phoenix Senior Living

They could improve on staff they don't seem to have enough to keep up with everything. Staff isn't friendly and they complain about having to work so much. Rooms should be cleaned more often. They serve a lot of sandwiches instead of healthy meals. It just doesn't meet our expectations for the amount of money my sister spends there.

I think I fall into the category of thinking that most of these facilities are over-priced. They get you in and very soon begin charging for things that weren't necessarily talked about in the beginning. My loved one moved in at about $3400 per month and now pays about $4700, in just a year's time. I wouldn't recommend Morningside of Vestavia Hills. But take into account that I think the whole industry is out of whack, unregulated, and too focused on the owners and stockholders.

Trying not to be very negative but the facility did a poor job on all the thing we ask of them. My mother room was never clean we had several meetings about this and always had a excuse for the reason the room was not clean. Also asked for her bathing schedule and when it did not happen again excuse's. We did some walk-in visit and had the director go to the room on the day of cleaning and she was able to see why we had been comparing the next week when I did a visit the room was spotless and with that said that was the only time her room was clean in the year she was there This was a very disappointing we did not want to move my mother around from one place to another

They are not trained properly. I had items stolen. They did not assist you hen help was needed at night or after hours. Money was wasted on a call button that they never answered. Get to know everyone who is involved in your love one's heath care, make sure they write a care plan and check your expenses. Ask questions about staff training and education. If your love one needs a lot of assistance look elsewhere. If they are independent, they should be okay. The amount of money paid did not equal the services rendered.

We were told their services met our needs. We found out they didn't. I would like to add that [name removed]was a shining star of kindness, compassion, and professionalism. She does everything she can to care for the well-being and health of her patients. Go elsewhere

My loved one was previously a resident at The Bungalows at Branson Meadows. This facility has issues with communication and scheduling. The doctor is on call only and in the time that my loved one was there she never saw him. She also needed paperwork done by him within thirty days and obviously that didn't happen. Overall, my loved one's experience at The Bungalows at Branson Meadows was poor.

My loved one was previously a resident at The Bungalows at Fayetteville. He fell after being placed on the toilet. His room was 85 degrees that same day. He had some staff that could not be trusted and the administrator was not responsive to those issues. We had some great staff, but nursing was inconsistent and some lacked compassion and understanding. We were disappointed overall, but it was a pleasant environment for the most part.

The Lafayette used to have a good reputation, but it is under new ownership. The staff is generally nice and the housekeeping is good. The general manager is ineffective and concerns go unaddressed. Communication with family is nonexistent. The move in process was upsetting. The A/C unit was being replaced and they had move in date 5 weeks ahead. We opened the apartment to let the movers in and were met with a ladder and construction debris. The kitchen sink did not drain. No one from management greeted us or gave us any information on mealtimes, laundry, facilities, etc. We found out there was a notebook 2 weeks later and then received it after 3rd request. Dining service is terrible! They are always short staffed in the dining room and the meals are a hit or miss. They frequently run out of the posted meal of the day or the order is wrong. Two hours to be seated and get food at dinner and order mix ups are frequent. I did send an email to corporate about a month ago, but I have not received a reply. We cannot recommend The Lafayette and will be moving out as soon as we find a better facility.

The Oaks was bought out by a corporation about a year and half ago. It was called [community removed] and since having my mother in there for a year it has declined. No housekeeping, no maintenance, and my mother hasn’t had a shower in 23 days as I type this. The staff are exhausted and overworked and are letting the family members know! They need help! I am so disappointed that corporate has not stepped in and provided help in trying to adequately staff the facility. Perhaps offering employees better wages and incentives would help-they are taking on new residents but not employees. The emergency call button system went out for two days and they gave them whistles to blow. My mother sat in urine for 32 minutes. A resident walked out through an unlocked door and she was found outside the next morning by a ditch. Thank God she was ok. These things have all occurred in the last MONTH!

The Oaks at Salem Road does not have a memory unit and had not been renovated for some time. I felt my mom would be in a memory unit in the next few years. . The Individual at Oaks at Salem Road who gave the tour was new and, in my opinion, not well suited to leading tours yet.

The overall experience so far has not been favorable, the cleanliness is okay and the staff are mostly friendly with a few terrible exceptions. The care? Ha! The meals for nutrition wise receives a 2, but for cleanliness and staff hygiene practices that gets a 1. By the time we left they had improved on the activities with the new staff. They are after the buck. No gloves in the kitchen or reach into fridge. That's during COVID in bldg. Other care complaints, wanted bedridden husband (already arranged at this time to be moved to another facility) to be forced out for a fire drill. I repeatedly refused. Other egregious incidents. Illegal use of shaving cream. You know, thank God for the few great caregivers.

My mother was a resident here between [date removed]. The first few months went well but then Phoenix Senior Living took over management. There were many issues of concern, including but not limited to inaccurate billings, loss of a document, improper staff behavior, unavailability of salon services and a medication "misunderstanding". An action by management, which did not adhere to the guidelines set forth in their contract, led to jeopardizing my mother's well being and was subsequently reported to the state authorities and the Phoenix headquarters. She passed away two weeks later. Over two months have passed and neither Phoenix nor the Neighborhood's management have acknowledged our concerns or her death. I have received notification that there is a state investigation pending. Our family would strongly advise against trusting the care of a loved one to this facility.

I don't know if the lady that met us to give the tour was having a bad day but, she wasn't very nice to start with. My sister is 4'11" and she was looking down at her like she smelled bad. We looked at each other, told her goodbye and left.

They changed administrative staff constantly, there was a ton of turnover while we were here. The quality of the food and the consistency of food was also a huge issue. My loved one was here a few months and ended up leaving because he was unhappy with his experience.

I will never understand that why, on weekends, we call in and get the answering machine. I feel it is necessary for everyone to let the front office know we are here. Years ago, I remember one of the male residents had died and no one would have known if we did not have the front desk.

This had a typical nursing home feel.

I would say don't go here. Very poor quality. Not enough people, not enough care, nothing right. One night, there was absolutely nobody there and no care to be found. It was horrible. One thing that was good was the director was a good person. And PT/OT was excellent.

Our loved one was often left in the bed for days, sometimes sitting in urine. It was such a bad and disappointing experience. It started out great, we loved the sales person who was working with us in the beginning, however the care services need major improvements. The doctor on sight could never figure out the correct medication for our loved one, the bathrooms there were fifthly and our loved one was rarely changed into clean clothes. They were not even equipped to handle our loved ones basic cleaning needs. They were never able to follow through with any promises they made to our family

Clean, well staffed facility however, the price was EXCESSIVE!

Many construction projects. None to replace the wood door. Filler not charged ret. Waiting 2 years for shades for windows. Reported room renovation happening. Food is not good, tasteless.