Phoenix Senior Living

They have been taken over by new management since my mother moved in in 2015. I certainly preferred the old staff and management. They were more personable and took time to hear the residents's issues. I do not believe that my mother's care is at the quality level it was two years ago.

I was not impressed with my tour of this facility. The appearance of the community needs improvement. The atmosphere was depressing. The building is older, but they are making some improvements to the community. However at the moment I did not feel this was the community for us.

When I took a tour I liked what I saw here. It is a newer facility and they have updated extras like an automatic door opener by pushing a button. I was walked through the community and they showed me an apartment. The tour guide was knowledgeable and gave me accurate information about the community.

My mother had to be removed from there because of the poor care and over medication they were doing in order to restrict her. I would not recommend this place.

Nice place. Very nice lady names Allee took me on the tour. No refridgerator or microwave in the room. We would have to provide.

Their response time when a patient pushes the button needs to be improved. Sometimes my mother can be waiting a half hour or so for someone to come and check on her. They say that they encourage her to get involved in activities, but I do not see it. There is definitely some room for improvement.

Our experience with Southern Plantation has not been a good one, unfortunately. We chose this place based mostly on the price and what we could afford, and not we are paying for it. While the staff are friendly for the most part, the care and communication has been incredibly inconsistent. We're constantly hearing different things about what level of care our loved one needs, what services are being provided for her, etc. It has just been a real pain all around.

My dad stayed here for a year and we were so fortunate to be able to move him out and into my home (once we did all the handicapped renovations). While the staff was friendly, there seems to be no oversight to ensure the proper care for the residents. The staff to resident ratio is crazy (1 to 12 or worse) and the residents pay the price for this by suffering needlessly is wet clothing, sitting in their wheelchairs or in a sofa for hours on end, maybe watching TV or facing a wall. The activities lady does her best to keep everyone occupied and entertained but often finds herself helping the caregivers with the resident's needs. My family had to help with my dad to keep him from sitting in soiled pants for too long, or to take him to the bathroom or to bed, instead of waiting for a caregiver to have time for him. We complained to the state authorities (using info from signs hanging in the facility) but there was no resolution. There just doesn't seem to be enough oversight to ensure that these facilities are run appropriately for the care of our loved ones, particular when you consider the monthly payment for these "services." It's been two years since we moved my dad out and he is doing so much better now! He is happy and healthy and in the best possible condition considering his medical circumstances. I often roamed the facility, either looking for a caregiver or looking for a supply and saw how dirty the place is, the cleaning lady was just overwhelmed with the amount of work that needed to be done to get the place back in shape. The washers and dryers were old and rickety, with clothes getting mixed up or lost. We just did my dad's laundry ourselves and carried them back and forth between the facility and our home. Bottom line, this place is horribly understaffed and the personnel need training and oversight. My dad had bruises and scrapes and scabs when he lived here, he hasn't had any of those things since we moved him back home. We saw countless other residents being [removed] or handled roughly and spent as much time there as possible to make sure my dad wasn't handled the same way. I just want to make sure that others know what they're getting into before sending your loved one here; it's not as nice and safe as they make it seem. Oh and the pictures on the web site are old and not reflective of the current state of the facility. The new director, while probably nice, seems to cut and paste her responses on the various websites when someone posts a bad review. It's not personal but, I just want people to know the facts before moving their loved one in!!!

Not a good one we thought they could handle lewy body and they can not.

Good marketing presentation for Retreat at Conyers by [name removed] was impressive. The facility grounds were scenic and the resident rooms were nice and spacious. The safety procedures during the current covid-19 were good and no known cases from staff or residents were reported. The aforementioned things could be rated at 3.5 Stars. The items listed below are rated at 1.5 stars here's why: a monthly care plan, which goes to the progress/issues a resident is having was never given until [date removed], our Mom became a resident in [date removed]. Transportation to medical appointments on scheduled days was provided. She was late for every appointment we rescheduled for her. Activities on-site and off-site as part of the package and prior to the pandemic [dates removed], we were not aware that any outside ventures took place. Wi-Fi - our resident (mom) has a computer and Alexa that she enjoyed prior to the pandemic and she never received the password info. Wi-Fi was something we were told, they were working on it. The staff, we were told, was caring and professional and that the Retreat at Conyers had a low turnover rate; their staff would get to know our mom and be attentive to her needs. We witnessed just the opposite. Seems that there was always someone new, they were unprofessional. When you made phone calls to the front desk to tell them about appointments or you were dropping off an item for your loved one, etc. you were never sure this information was relayed to the appropriate person; front desk staff would forget to give messages or leave a message which resulted in missed appointments or having to reschedule. The phone at the nurse's station in the Renaissance Building had not been in working order for over three months, you can never call even if you had a question. I truly consider Retreat at Conyers the bait-and-switch operation.

My mother was scheduled to have respite for 2 weeks while my husband and I went on a trip. This was close to my son's home, so they could visit her while we were gone. We got there on the date that was preset months before and the room was not ready. There was no bed, no linens, no TV. They rushed around setting up a bed. The dresser was obviously someone's used garage sale dresser with a stained top. They put in a TV, but never hooked it to cable, so she did not have TV for 2 weeks. My daughter in law told me on one of our facetime calls that she gave Mom a shower. It seems no one had given her a shower since her arrival. The room had no chair, just a bed. There was a lamp on a table. Nothing was decorated as the room I saw as a respite room when I evaluated the facility. My son described it as a prison cell with bare walls. He brought pictures from home to hang on the bare walls to make it feel more like a place to live and not a prison. I called the director when I found out Mom was not getting a bath. She said Mom would say she would wash up when they asked. I put her here for them to take care of her in my absence. Who would let a shower go for 2 weeks??? Thankfully, my daughter in law kept Mom clean.

Disappointing experience. Food is really poor to the point it makes my mother ill. Laundry and room cleaning are inconsistent. I have had to clean it myself and take her laundry to be cleaned. She has pushed her call button for assistance and it can take hours for them to respond. On top of that they raised her rates 9% in less than one year and acted like they were doing me a favor. My mother has lived there less than a year and I believe we are on the fourth director. It’s a revolving door of staff. We are looking to leave (as are others). Would not recommend.

My mother was in the memory care unit of Sunrise at Ivey Ridge for two years. While the general staff that cared for her on a daily basis was caring and tended her needs extremely well, I can not say the same thing for the management staff. During those two years, there were at least four Reminance directors. Rarely did I hear from them and it was not easy to make contact. After my mother's passing this week, I had to place at least two phone calls to find out what I needed to do to donate my mother's belongings. I never received an initial call from anyone when she died. In my opinion, if you are in the business of taking care of the aging, a call to the family to make contact when they pass should be included on a very basic checklist for management.

I had to take my loved one from out of this place. Don't get me wrong, I thought this place was GORGEOUS when first toured from the outside building. Once in, the residents were quiet and appeared miserable. The Tour guide lady even brisk walked me through the place so fast, I couldn't even describe what was really there if I wanted to. They staff and its entirety act as if they are hiding something. An extremely high volume of miscommunication and unprofessionalism, is all that I was met with while their with my loved one. I have a better chance with keeping them home and paying a pre school, baby sitter to take care of them prior to what this facility offers with negativity.

Poorly managed, the food is not good, things are not kept clean floors in the dining room area are always dirty. The public bathrooms are not cleaned very well. My mom's level of care plan was never followed the way it was supposed to be followed. She was given the wrong medication on several occasions when she was at the end of life it was supposed to have her morphine every two hours, one day it was four hours before she got her dose of medicine. Also, we had to contact corporate three separate occasions. My parents were only there a short time. They moved there in May. My dad passed away in June and then my mom passed away in December. They could never solve the problems in a timely manner. And the turnaround of workers was unbelievable. There were some good workers there and some very good nurses but if they were under better management, it definitely would be a better place for people to live. Thank goodness my mom and dad had me to watch over them and watch how things were going there there are people there that do not have advocates to help them.

We had a very bad experience with this facility. They were told that my mother was early into dementia at our initial interview. We requested for her to be placed in the specialized care locked floor. They had no openings there but wanted her to move in and they would change her over when they could. They had multiple openings (empty apartments) in regular assisted living care area and pressured us to go ahead and place her. They collected a large deposit and first month's rent. We moved her in, (using professional movers since I am wheelchair bound myself at a cost of $960 dollars) only to find that there was NO HOT WATER, (and said it would be a week to repair), the satellite television connection in her room was so old it broke off at the wall and would repair " at a later date". They then said my Mother couldn't have meals sent to her, so they expected her to find her own way to another floor for meals and they knew that she was in early dementia and waiting for admission to their special care unit! She stayed there only 3 days before they sent her out to the hospital because she was "too confused " for them to handle. They refused to allow her to return and they REFUSED to refund any of the $8,000.00 dollars I'd paid them 3 days ago!! Our experience with this Assisted Living facility was terrible and seriously depleted our funds to care for my mother. I would not recommend them. They obviously wanted our money but NOT OUR MOTHER!! BEFORE YOU SIGN Check the faucets for hot water Check the flush of the toilet Check EVERY OUTLET for safety Check the television Connection GET THE SITUATION ON MEALS IN WRITING!!

Only thing good about this place is the workers. Management is TERRIBLE. Only care about your money. I’ve seen roaches occasionally while visiting. Just overall not a good place to bring someone you love and care for.

They have too much turnover, no connection with patient, awful food and it looks dirty and dated. They need to reinvest the huge profits into the hiring, training, décor and food.

If you want your loved one to move into a place that stays understaffed all the time, this is the place! All they care about is getting your $$. The residents pay way too much $ for the proper care they don’t receive!!! How this place is not shut down blows my mind.

My family and I are devastated by the experience we had at Legacy Heights Memory Care, and I feel it’s my responsibility to share what happened so that others can make fully informed decisions. After more than 15 years of caring for my mom at home with early-onset Alzheimer's, we made the incredibly difficult decision to transition her to a facility. Legacy Heights Senior Living Facility came highly recommended and were told they had a memory care unit. After visiting over a dozen places, we chose them based on the assurances we received about the level of personalized care they could provide. When my mom was admitted, she was stable—eating well (with assistance), drinking fluids through a straw, continent when assisted to the restroom every two hours, good weight, and able to walk short distances with support. We were told they could continue the same routine: regular meals, 1 nutritional shake daily, hydration, repositionin