Phoenix Senior Living

We were told their services met our needs. We found out they didn't. I would like to add that [name removed]was a shining star of kindness, compassion, and professionalism. She does everything she can to care for the well-being and health of her patients. Go elsewhere

My loved one was previously a resident at The Bungalows at Branson Meadows. This facility has issues with communication and scheduling. The doctor is on call only and in the time that my loved one was there she never saw him. She also needed paperwork done by him within thirty days and obviously that didn't happen. Overall, my loved one's experience at The Bungalows at Branson Meadows was poor.

My loved one was previously a resident at The Bungalows at Fayetteville. He fell after being placed on the toilet. His room was 85 degrees that same day. He had some staff that could not be trusted and the administrator was not responsive to those issues. We had some great staff, but nursing was inconsistent and some lacked compassion and understanding. We were disappointed overall, but it was a pleasant environment for the most part.

The Lafayette used to have a good reputation, but it is under new ownership. The staff is generally nice and the housekeeping is good. The general manager is ineffective and concerns go unaddressed. Communication with family is nonexistent. The move in process was upsetting. The A/C unit was being replaced and they had move in date 5 weeks ahead. We opened the apartment to let the movers in and were met with a ladder and construction debris. The kitchen sink did not drain. No one from management greeted us or gave us any information on mealtimes, laundry, facilities, etc. We found out there was a notebook 2 weeks later and then received it after 3rd request. Dining service is terrible! They are always short staffed in the dining room and the meals are a hit or miss. They frequently run out of the posted meal of the day or the order is wrong. Two hours to be seated and get food at dinner and order mix ups are frequent. I did send an email to corporate about a month ago, but I have not received a reply. We cannot recommend The Lafayette and will be moving out as soon as we find a better facility.

The overall experience so far has not been favorable, the cleanliness is okay and the staff are mostly friendly with a few terrible exceptions. The care? Ha! The meals for nutrition wise receives a 2, but for cleanliness and staff hygiene practices that gets a 1. By the time we left they had improved on the activities with the new staff. They are after the buck. No gloves in the kitchen or reach into fridge. That's during COVID in bldg. Other care complaints, wanted bedridden husband (already arranged at this time to be moved to another facility) to be forced out for a fire drill. I repeatedly refused. Other egregious incidents. Illegal use of shaving cream. You know, thank God for the few great caregivers.

My mother was a resident here between [date removed]. The first few months went well but then Phoenix Senior Living took over management. There were many issues of concern, including but not limited to inaccurate billings, loss of a document, improper staff behavior, unavailability of salon services and a medication "misunderstanding". An action by management, which did not adhere to the guidelines set forth in their contract, led to jeopardizing my mother's well being and was subsequently reported to the state authorities and the Phoenix headquarters. She passed away two weeks later. Over two months have passed and neither Phoenix nor the Neighborhood's management have acknowledged our concerns or her death. I have received notification that there is a state investigation pending. Our family would strongly advise against trusting the care of a loved one to this facility.

I don't know if the lady that met us to give the tour was having a bad day but, she wasn't very nice to start with. My sister is 4'11" and she was looking down at her like she smelled bad. We looked at each other, told her goodbye and left.

They changed administrative staff constantly, there was a ton of turnover while we were here. The quality of the food and the consistency of food was also a huge issue. My loved one was here a few months and ended up leaving because he was unhappy with his experience.

I will never understand that why, on weekends, we call in and get the answering machine. I feel it is necessary for everyone to let the front office know we are here. Years ago, I remember one of the male residents had died and no one would have known if we did not have the front desk.

This had a typical nursing home feel.

I would say don't go here. Very poor quality. Not enough people, not enough care, nothing right. One night, there was absolutely nobody there and no care to be found. It was horrible. One thing that was good was the director was a good person. And PT/OT was excellent.

Clean, well staffed facility however, the price was EXCESSIVE!

Many construction projects. None to replace the wood door. Filler not charged ret. Waiting 2 years for shades for windows. Reported room renovation happening. Food is not good, tasteless.

1) Food quality is poor (terrible!) 2) Yard maintenance is terrible. Bush trimmings left on plants. Weeds not eliminated. Weeds in cracks on sidewalk and driveways. Trimmings poor. 3) Water collects on walkways. 4) Carpets never cleaned in halls. 5) Drive asphalt has need of replacement/repair. 6) Size and pieces of pie too small and often soft pie. We enjoy our apartment.

This had been a fun place to live prior to lockdown due to the Coronavirus on [date removed]. This has been a very long 6 months. I do understand it is for our safety, however, I live in an independent facility and the rules are the same for personal care and independent living. I feel in independent living we are capable of following safety guidelines. We were allowed to go out in public. Our activities, which I enjoyed, have had to be adjusted and some eliminated. Could the rules for independent living be relaxed and allow us to leave the complex, without having to come back and be in isolation in our apartments for 7 days? I miss getting to see my grand and great-grandchildren. Had to miss the birthday parties, etc please take a look at this. This isolation from family is very hard and particularly since I am almost 83 and realize I may not have many more months to enjoy my family. Thanks for your consideration.

Before we came to Phoenix community, we were told that there would be an RN and LPN stationed at the community during the day and evenings, but that was not always true. We don't thin they have enough medical staff, or med-techs on duty. Especially on the weekends, it was always a disaster. For the CNA's it seemed like they did not have enough training. The food is not five stars like they said it was going to be, the food is about average. Our loved one has a studio which is one big room. It would be nicer if the rooms had a built in area to put a microwave and a refrigerator. The closets are pretty adequate.

While my loved one was living at this community, the staff never cleaned their room. Some of the staff was friendly and others were not. It was a more expensive, and the food was horrible. The residents could only choose between two options which were not appetizing at all. The management was pretty bad. Our loved one was in memory care, which they did have some activities. We did get a chance to talk to the other residents at this community and they were not happy as well.

When the staff was good they were good, and when they were bad they were bad. It is a very expensive community. Some activities they did have were ice cream socials, arts and crafts and bingo. The rooms are spacious, it is set up well. It is a beautiful facility, very appealing to the eye when you entered. However the management could be improved.

The Retreat community is very clean, it is Independent living so there aren't any care services to be provided, and not much supervision. If you needed care you had to hire outside services. One of the biggest issues we had with this community is there is a very long walk way between the main building and the building with the dining hall that is covered but not enclosed. So when it would rain or snow, the residents had to walk through that to get to the dining hall which we did not like. In the beginning they told us they were working on fully closing in the walk way but that has not been done yet. The food here need more of a broader menu, they needed to pay more attention to dietary restrictions and requests. It was a bit unorganized. We didn't really get a chance to see the rooms, my mother says they were nice. The overall layout was nice, but we do not recommend this community.

My parent was at this facility during the Covid/19 lockdown and died two months into the lockdown. The nurse, management, room cleaning and food are atrocious. If your loved one likes cold tasteless food, this is the place for them. Otherwise, I’d look somewhere else. While it costs less here, you'll see the disrepair, old paint, decor, flooring, furniture, exterior building, etc are very dated and in bad bad shape. While a majority of the staff is fantastic, others view their time there as job and it shows. Knowing what my mother had to endure there, I would NEVER leave my family member in this facility.