Phoenix Senior Living

You are not going to get enough services for your money at this community we were promised more than what we actually got. The meals were the same thing over and over and my loved one did not eat most of the days. He either just had family bring him meals or eat snacks because of the meals. They had activities like bingo but my loved one did not participate in the activities at this community.

The communication needs to be improved greatly, that right now is our biggest complaint. When it comes to the meals it says they are all chef inspired but they all taste process and the vegetables are cooked to mush. The activities are minimal and uninspiring, the community just does not have that happy and bright environment we were hoping for. They also are not licenses which is a big deal to us.

During Covid times, the communication is average to below average. They weren't telling me when my loved one was eating in her room vs. in the dining room. They served food in Styrofoam containers, like you get leftovers in at restaurants. Food was not delivered on time, so it was cold. Maybe they were understaffed, but I can't say for sure because they didn't communicate with us about it. They didn't have any activities, and they didn't want the residents to leave and come back. Now that Covid restrictions have eased, their activities are still very weak. They just have Bingo, and you never really see any residents that are needing more help get an opportunity to get on the bus to go anywhere. If I didn't take my loved one out, she would never get to go on any outings. The residents look bored, and I see them just sitting in the library. It's not a very active community, even for people who need extra help. I will say the ladies at the reception desk are very kind to the residents. They listen to them and are very calming and sympathetic. And I appreciate them and what they do very much.

This community was an older setting. We felt like things were being done for updates but not much at the time. We did not feel like there were enough activities and that there would be transportation as we needed. Someone was also smoking in the hall and my loved one did not like this. Even though they were told to not smoke in the rooms they were still doing it and my loved one did not like this.

I was not happy with some of the staff at this community. They allowed my loved one to lay with a dirty diaper until we said something to them about it. They also owe a refund and I still have not heard back from them for about 2 1/2 months .

I would recommend you look elsewhere. The staff is very friendly and accommodating; however, some of the services offered didn't meet up to the standards expected. There could be a new cook due to the taste and food choices offered. There has been several staff members that have left.

We've had some issues. Response time on the call buttons is not really good. Sometimes you have to wait extra long periods of time to get your medication. I think they're pretty understaffed, which I know they're working on. But it has created some lags in service. The staff are pretty friendly overall, and it seems to be getting better working through these issues with them. But it has taken a while. The food is pretty good, but I would like to see more variety and more everyday common foods, things like simple meat, beans, and potatoes, as opposed to fancier things like steak. I think it's a nice facility, but it's on the pricier side, and for what we're paying, I expect better service.

The quality of the meals could use some improvements, the meals did not seem really cooked. Also, the ladies in the dining room were not very nice they were pretty rude.

Our family had an in person tour and it was a really good tour, it still highly considered, but the floor plan our loved one would of had wasn't going to work. We did not need a cottage for our loved one.

We were not the biggest fans of Myrtle Beach Manor. It is an older facility and needs some updates/TLC.

The housekeeping needs improvement big time. The meals are very early. Activities are daily. Having a doctor on staff is very beneficial, which gives them access to a portable x-ray machine. The response time when the call button is pressed needs improvement. And communication from management to the families needs to improve as well. But I really like that they offer different levels of care, from independent living all the way up to memory care, all in one place.

The closets were small. The grounds around the cottages were not well kept, needed weeding and pine straw. [name removed] was very helpful.

If your parent is going in for memory care, and they are an active dementia resident, don't put them there. The community doesn't know how to handle a resident that is active. They only know how to deal with residents that are in wheelchairs or disabled.

Get as much in writing as possible. Do not expect callbacks if you leave a message or send an email. I have yet to see the room, so I don't know the condition of things. I visited in the lobby today, and my loved one didn't have shoes on, just socks. I think management thinks their shit doesn't stink. They could do better. The working staff that I have met seem nice and caring. But overall, the communication is very poor here.

If you are capable physically and mentally this is okay. If you need more help I would recommend going someplace else. The food is either scolding hot or cold if food is delivered to your room. In the dining room the oatmeal is the only thing that is hot.

We have not been happy with our experience so far, we know covid has impacted it since we have not been able to physically see the inside of community. The communication has been poor, they don't reply back to emails or return calls in a timely manner, and they have ran out of our loved ones medication which is unacceptable, but there are some very lovely people there.

Communication is horrible but they just hire a new director so I'm optimistic. Understand what care your loved one needs and see if the community can handle the care. If the community can meet your needs I would recommend it.

The rooms were adequate in size, however our biggest problem was that they did not clean the community that frequent so at times there would be fowl smells in the hallways. Also the residents are given a button to press if they need help, but it would take the staff a long time to respond to when our loved one would push the button.

My complaint is the yards are not kept up.

I have lived in this community for 5 years. One year ago Phoenix bought this property from Senior Lifestyle. Neither has done what was promised and just make it okay. I live in the independent area of the community. For what I get it is a little expensive and I don't get all the services we were promised. All facilities should be honest with the people moving there. There is personal care and memory care with the facility. I will not be going to them when I no longer am in the independent living part. I’ve seen the care they get.