Phoenix Senior Living

Staff is very caring, attentive, and provide the needed support for my wife 24/7.

The cost for her care is reasonable and within budget, the rooms are large, they were very accommodating and helpful getting her moved in quickly and the nurses have been very thorough. The feel of the home is very open and like a big house for them all rather than closed off which is nice. The front desk lady isn't incredibly friendly and was very pushy about my mother in laws flu vaccine which we didn't appreciate and the front door doorbell doesn't work a lot of the time which is inconvenient because we cant come in easily. I wish they had key fobs or something to open the doors. Also, there should be more activities or church activities. The food is okay but they're not making my mother in law stick to a diabetic diet so her blood sugar is high a lot of the time and that has been an issue lately. Aside from that she loves it and is doing great.

The staff at The Bungalows are wonderful! They really care about my mom and work hard to get to really know her and meet her needs. The housekeeping is satisfactory. The facility always looks clean and smells fresh. Communication with the family is excellent. I can talk with the resident assistants or administration anytime I am there. I like it that it is a smaller facility, and ALL the staff know mom, and the family members too. The move in process went well. We brought mom to the facility about an hour before the movers were to come and load her things to be moved from her house. The staff welcomed mom with a delicious lunch, and they got her involved with an activity she enjoyed while we were moving in her things. Mom loves the food there. However, she has no appetite, and it is difficult to find foods she will actually eat. My only suggestion for improvement, taking into consideration that this is an Assisted Living level of care, would be to have a van with a ramp to make it easier for residents that use walkers to board the van for transportation to medical appointments and/or community activities. I highly recommend the Bungalows for individuals that have minimal health issues. The only drawback to the facility is that it is Assisted Living, and there is no medical care that is easy to access 24/7 within the facility. As long as there is not an urgent medical need, home health can be used to help with nursing needs and therapies.

Overall, I am happy with the people at The Phoenix at Johnson Ferry. Everyone that I have met has been extremely kind, welcoming and helpful. They have hired a new housekeeping manager, as that has been lacking. If your loved one needs special attention and extra care, I recommend paying for a private care giver to come in. They are under-staffed, as most businesses are right now. The food seems to be pretty high quality and enjoyable. I would recommend The Phoenix at Johnson Ferry for the overall value, but with the expectation that you may need to hire additional help depending on your loved one's needs.

The cleanliness and the price and food stood out. It's been a wonderful place for my 99 year old mother in law. Overall Morningside of Vestavia Hills has been a great place. The price was almost $[removed] less than her former Senior Living facility. I would highly recommend it, and have.

There are a lot of activities and involvement of the family. The caregivers are awesome and care so much for the clients. The temp. Staff who fill in are not as well trained and so that is the only time we have to watch to make sure our mother is cared for properly.

My mother is a resident at Bayport of Fort Walton Beach. The staff is very approachable, friendly, and professional. The housekeepers are wonderful! They have such a good attitude. I have found the staff at Bay Port to be willing to discuss my mother any time I am there. When Covid was diagnosed in some of the residents, they quickly got the word out to us along with the procedures they were implementing. The move in was a breeze. We were able to move in all the furniture and belongings while my mother was still in a rehab facility. So when she arrived, they rolled out the red carpet (literally) and made her feel welcome. It took my mother several weeks to settle in. And I think she still may not fully understand that she is there for the rest of her life. But the staff goes out of their way to support her. They even recommended a behavioral health nurse to help mom settle in.

The facilities are nice, and they care about the residents. The business office is not always responsive. We picked this community, because of the size and quality of the apartments for residents.

So far we have been generally pleased with most aspects. Housekeeping is very friendly, non intrusive to my cousins routine (will come back to his room if he requests another time etc and faculty appears clean and well maintained/ Most of staff are outgoing and pleasant Special nod to [name removed] and [name removed]in memory care. There seems to have been a significant evacuation of personnel who do not provide direct personal care recently. This was concerning but level of care does not seem impacted. In the memory unit there does not seem to be enough meaningful diversion, though most residents would not be able to participate. Most staff responds to requests very quickly (I did ask for a cup of coffee in the afternoon for my cousin one day and was told by one of the aides that "we don't have any back here". I asked her to please go to "out there" to get one. For amount of $ paid- a cup of coffee should not be a problem .Food fresh and choice of 2 selections helps. However, when a piece of meat is given it is not cut and a knife is never provided. More activities offered in non locked unit. Cost is high, but inline with other facilities

We have enjoyed the staff and the communication of any need to know details. Most of our inquires have ben addressed promptly and that is something we like the most about the Sunrise at Ivey Ridge community.

I would definitely recommend Morningside of Auburn for people who are looking for an economical solution and enough activities/outings if residents are able. The administrative staff have been wonderful to work with-responsive, caring, understanding, work to resolve issues. Other staff have been generally good with variability that I have come to learn is quite typical. Most of the workers are very helpful. The housekeeping has been good, but sometimes there needs to be some prompting. Nothing major though. My loved one has not been thrilled with food. There is little, if any, variability for breakfast, which is too early for most residents if they try to go to dining room. Many meals tend to be over cooked. But dining staff have been nice. This is a good facility for residents and family members who will be appropriately assertive, respectful and ask for help. The move in process was easy. Paperwork was relatively easy with small understandable bumps in any transition process of this nature.

My loved one is a resident at The Phoenix at Lake Lanier. The food is good. Communication with the family is good. The staff has been somewhat of a revolving door as with most places these days, but overall I do think that they are trying. The only issue that I have is the cost, it's very expensive. Overall, I would recommend this facility to family and friends.

I toured Seasons at Southpoint during my search for a Memory Care facility for my loved one. The cleanliness and friendliness were good. However, I didn't like this facility quite as much as I liked some of the other places that we toured.

We picked this community for our loved one because, of the close proximity to me. There is room for improvement. I expect more for the money. The staff should do better or get paid more for quality care of resident, their well being and their belongings.

Be sure and ask about staff number. I have heard that several staff have been laid off since my loved one moved there and I'm concerned about the staff to resident ratio. The housekeeping seems good. Communication with the family could be better. My loved one says that the food isn't good. I would recommend this facility to others, but with the reservations that I mentioned above.

I would recommend The Phoenix at Johnson Ferry to others. Everyone at this facility was polite and thoughtful and helped with everything that we needed upon move in. We loved all of the events and crafts that they had planned for the residents.

My loved one was in a very translational period of her dementia. She had moved from an independent The Park to Sunrise. When she was more able to manage herself in the beginning, Sunrise was a good place for her and they were able to take care of all her needs. As she progressed rapidly I did not feel their memory unit was the best place for the amount of activity and attention that she needed. It was small and my loved one needed a place to walk a lot.

Overall great experience. We picked this community, because it was modern, new, clean, decor was nice and bright, with friendly staff. I would recommend to others.

Our family had a great experience with The Phoenix at James Creek. It is a great place. The staff are fantastic - they are genuine and extremely patient and caring.

Friendly staff, good food service even during Covid, there were daily activities but my family member did not participate, staff was friendly to family members as well as resident, this facility provided diabetic care based on doctors orders. Much better experience than another last cal facility family member had been in.