Phoenix Senior Living

One of the main reasons we chose The Phoenix is they intergrade their memory care residents with the assisted living residents when it comes to activities, so our loved one has been able to make friends outside of the memory care. It is a great way to blend the residents with each other, it is a very friendly environment. You can tell how much the workers really care about all their residents, they are extremely attentive to their needs - the staff aren't just all grouped together hanging around. They do not pressure the residents to partake in activities but our loved one needed to be on a routine and they are able to provide that to her. Every time we come to visit she seems very satisfied with the meals. She plays bingo which she enjoys. Every Monday afternoon they take the residents on a sight seeing outing and then may stop at McDonalds for ice cream or another place to get cookies. The recently had an Easter egg hunt, and they bring communion to our loved one. They also have a full demonstration kitchen and a pub for happy hours.

We like the location of this community, it is just a few miles away so we are able to visit often and get their quickly if needed. They have been meeting all of our loved ones needs so far. Everything is very nice, modern, and newish. Based on our experience we would recommend them to other families. They could work to improve on their overall communication and orientation once your loved one gets moved in. They do a wonderful job selling you the place but after move-in it could be much better,

Lakeview Estates is a happy place. You will feel confident knowing your loved one is well cared for. My loved one seems content in being here. The community could add some additional menu items for dietary restrictions. My loved one likes to stay active with all the activities available in the community. It feels like a cruise ship because of all they have to offer. I would recommend the community to others for their loved ones. There has been some turnover of staff, and have gone through a recent transition with the new staff coming onboard. Housekeeping, laundry, three meals, snacks, once a week outing, activities, electricity, water, and gas is all covered under the monthly fee. The care fee can be additional. Medication management, bathing, dressing and hygiene care are all items the community assists my loved one with. The community is only two stories, with a lake nearby. It is a very scenic area. There is a courtyard in the middle of the community for the residents to use.

It's a nice place. It's new. I think some of the staff need a little more experience with certain aspects. My loved one enjoys the food. They allow pets and offer transportation for a cost.

We had a great tour experience with The Pearl at Jamestown. They were really in tune to memory care residents. The rooms were on the smaller side. For anyone who has a loved one with Alzheimer's/dementia, this looked like a perfect place. The location was very convenient to us as well so we would have been happy if this was the one she had chosen as well.

I chose The Phoenix because it just looked like the best place for the value and it is close to my son. Up until this week there were no activities, but it looks like we are back in full swing and there are more things than I could ever attend. The apartment I have is 810 square feet, it is spacious for one person. My apartment gets sun all day long and I loved that aspect because the sun makes me feel happier. I would recommend them to other looking.

The community is very nice. The team that works on the floor the girls are great. I do have situations from time to time where my loved one tells me one thing and then the staff says another so I am learning. If my loved one does not make it out for breakfast and does not go down they bring the meals to her and my loved one loves the way that they make the fish. The front desk was extremely patient and was there for everything that I needed.

This is a great place for our loved one. We find the staff friendly and the community clean. Prior to the lockdown due to the pandemic, the food was pretty good. They even had activities prior to the lockdown as well.

I chose The Trace because of the larger room sizes and there are fewer people who live here. The staff is very friendly, but the problem is they are short staffed which is no fault of their own. The residents are all very friendly and welcoming. I really like my room size, I had plenty of room for all of my things and I have a nice size closet. They come in and clean once and week and the grounds are well kept. The facility is pet friendly and they seem to enjoy my dog. The food and dining service is starting to improve. I would recommend them to others who are looking.

My loved one is no longer at this community. Overall I feel that this community was okay. I had a few bad experiences when my loved one was here and that affected my opinion on some of the ratings. I would not really recommend this community for your loved one.

This was a nice community. It was a little older and dated but it was still a place that I would have considered for my loved one.

The Phoenix at Milton was equally as nice as the other Phoenix location that we chose and had the same things to offer. The only difference was this facility was a little further away.

Our family had a virtual tour and everyone we spoke with was very responsive, we had no complaints.

The care our loved one has received has been good, but we do think the business aspect of the facility could use some improvements. Our loved one is really enjoying the meals and dining service is great, and they are really liking the activities.

Our family had an in person tour and The Retreat is not as pet friendly as other communities we were looking into. Our loved one had a service dog so by law communities have to accept them, however it just seemed like at the time of our tour they were not set up to accommodate our loved ones service dog. It also was the lowest quality as far as amenities, and very little cabinet space in the apartments.

We've had a very positive experience. One of the only issues we've had was during the application process, some things weren't explained very well. We did some of the medical stuff ahead of time so it wouldn't be happening all at once. Then we had to do it all over again because it wasn't explained that it would have to be done within a certain amount of time. So the admissions and medical process was kind of complicated and cumbersome. But since we've been there and have been visiting, they've been very patient, gracious, and helpful in answering our questions. One of the best parts of the community is the staff. They go above and beyond on a very routine basis. They really work with us to allow our loved ones with different needs to stay in the same apartment. One of our loved ones has Alzheimer's and is really afraid to leave her room, but they have tried on numerous occasions to help her feel safe, and they encourage her to come out. I really appreciate the personal effort they make to help our loved ones get acclimated to their new environment. There have just been so many positive things we regularly see and experience here. I've tried the food several times and really enjoyed it. It's very good. They have a really good list of activities, and there are things to do like puzzles, TV, games, etc. if you don't want the more organized activities. Overall the value is good. My only complaint there is the cost to administer medications is high. But I would recommend them to anybody. I feel very safe having my loved ones here knowing that their wellbeing is protected.

We had a good tour with Arbor Terrace. They were trying to be as accommodating as possible, but they did not have a way to get my loved one to dialysis, so that is the reason we had to choose another facility.

We chose The Trace because of the size of the facility, it is not too big and not too small .We also really liked the staff members. The room sizes here are huge, they are double the size of anything else that we looked into. They have had a couple covid lock downs and they did a good job trying to manage that. I would recommend to others looking.

We chose Morningside of Dalton because of the location as well as the the value for the money. I also had recommendations from people I knew who had their loved ones here. She has a smaller room, but it is sufficient for what she needs. The staff all seem to be very friendly and helpful. I do like that it is a smaller facility, only about 40 residents so it wont get overcrowded. She seems to be happy with the food. I would recommend to others looking

My friend seems to be happy with his choice with Morningside of Vestavia Hills.