Phoenix Senior Living

I would tell others to go and look. We looked at it and spoke to the staff. The living arrangements that were offered stand out to me. The food is very good. There are movies, games, and more for the residents to choose from for activities. There is even a daily schedule of activates for the residents to review.

It's pretty clean, but I know it's hard with so many people there. Overall it's good but could be a little better. Everybody is very friendly and smiles, when you walk by, And they're very friendly to my loved one, which is the important thing. There have been a few weak points here and there with the care and housekeeping, which I addressed with them, and they were open to making changes. My loved one says the food is pretty good, and what I've seen looks good. We can now visit in her room, but they discourage congregating in the common areas. I wish the activities were a little more creative They play bingo an awful lot. I know the shutdowns have affected things, and they haven't gone on as many trips and outings as they normally would. My biggest complaint would be security of the rooms. I bought a really nice comforter set for her room, and lately all I've seen is an old brown one. So I think they could do a little better with laundry mix-ups and that kind of thing. But I do really like that it's just dementia care here, instead of trying to mix assisted living in with it. I'm reasonably happy with them. It's not too far away, and they've been great about having her ready and on time for doctor appointments. It's taken a little while, but she's gotten where she seems to like it there and is comfortable there.

The staff has been fairly pleasant. They generally try to meet your needs. The rooms are really nice, and it's a pleasant community. The food is pretty good. I have certain dietary needs I have some problems meeting. But other than that, it's good. I feel like the value is pretty good as well.

The community is neat and clean and the staff is very friendly. The best thing is the value for the money, this community is well priced compared to others in the area. I would recommend this community to others.

They're a little short-staffed, but I think all of these places are nowadays. They're also a little challenged with their billing. It's not been right since we got there. They keep losing the person doing it. Just make sure you have everything in writing as far as concessions and things go. Do your research when it comes to finding a place. We liked that Legacy Heights is a smaller place, that there's not hundreds of residents, so it has a more homey feel. The staff are friendly and seem to get to know their residents better than other places. All in all, they do everything they can to make everybody happy. I've not tried the food, but it looks pretty good, better sometimes than others. I liked that instead of one centralized dining room, there's a dining room on each floor, which contributes to the homey feel. They offer a lot of activities, but a lot of the activities are visual, so it's been difficult for my loved one with vision problems to participate.

Very nice clean facility. Recently updated/some areas on 2nd floor still underway. [name removed] was very professional, compassionate and listened to our needs/concerns regarding our mother. One bedroom suite was a very good size, clean and easily accessible to elevator. Also able to accommodate smoking needs. All employees were pleasant and friendly.

The community is clean and from our understanding the activities are still pretty limited. We did have a small issues with the communication, there was just an overall lack of it with the staff team and them giving updates regarding our loved one

This was a nice community, we did a virtual tour and like it but we needed someplace closer to home.

The friendliness of the staff members is great, they reach out to us whenever they need to. The food they serve is unfortunately not very good, and we do think the activities are okay, but with covid it is hard to tell exactly what is going on. There are no fowls smells, and we picked this place because it has a very homey feeling to it, and it does look institutional

The community is very friendly and I would recommend this community to others.

There are a lot of activities to participate in at this community, they have a ton of board games, as well arts and crafts. We also celebrate the holidays and it is really just a friendly place.

Everything is included. Very helpful staff. Some buildings feels more nursing home like than others, so it’s not so private. Kinda middle on pricing, definitely would have to do a Studio or smaller 1 bedroom.

We liked that the community was smaller, it was also close to home. We liked the fact that normally you can talk to the management and if you had a problem most of the time it would be corrected. We would recommend this community to others. We also liked that fact that is was only memory care, and that the care takers were used to those types of patients.

We chose Legacy Heights Senior Living because of the location and also the way the hallways are set up. Each hallway has their own little dining room for the residents, it is very intimate, homey setting. The room sizes here are quite adequate and what is nice is they all have a mini fridge and microwave. I have eaten here and it is good, home cooked food It has gone downhill a little bit because of COVID, everyone is having to dine in their room and meals being delivered. They have had a lot of turnover with management and staff members due to the virus. Overall, I would recommend.

[name removed] was very helpful and answered all questions. The Phoenix seems to be a good fit for my father. Looking forward to seeing facility in person.

Managed well. They have really ben on top of the pandemic situation... good enforcement of rules and regulations and have kept the facility very safe. Wonderful staff. Recently did a total remodel. Very nice.

They have been able to engage our loved one during this time with a few activities, they have church service which is very important to our loved one, and she enjoys the baking classes to. The sales person we spoke with in the beginning really took the time to answer our questions, she was very patient with us and was very helpful. Our loved one says the food is somewhat bland, and is in the same routine.

Very clean. 5 stars Food quality - 3 stars. If out of item, patients get nothing to replace. Staff - 4 stars. Most very courteous and helpful. Director [name removed] five stars - the best! Activities Covid-19 prevents socialization. However, why is there no exercise room program? It certainly would help the help of the residents.

During the time our loved one was there, they had made a bunch of changes to the staff members. All the nurses we knew had left along with the upper management. Our loved ones room felt dusty a lot of the time, but other than that everything else seemed pretty clean. Our loved one fell at this community which we were not happy about, but when she was in the hospital for her broke hip we were told by two separate nurses despite the fall our loved one had been well cleaned at this community which we were happy about.

Very pleased overall. Maintenance area-specific when call and general, is SLOW. Extermination is too SLOW. Personnel — ALL — is wonderful! We appreciate [names removed].