Phoenix Senior Living

Disappointing experience. Food is really poor to the point it makes my mother ill. Laundry and room cleaning are inconsistent. I have had to clean it myself and take her laundry to be cleaned. She has pushed her call button for assistance and it can take hours for them to respond. On top of that they raised her rates 9% in less than one year and acted like they were doing me a favor. My mother has lived there less than a year and I believe we are on the fourth director. It’s a revolving door of staff. We are looking to leave (as are others). Would not recommend.

My mother was in the memory care unit of Sunrise at Ivey Ridge for two years. While the general staff that cared for her on a daily basis was caring and tended her needs extremely well, I can not say the same thing for the management staff. During those two years, there were at least four Reminance directors. Rarely did I hear from them and it was not easy to make contact. After my mother's passing this week, I had to place at least two phone calls to find out what I needed to do to donate my mother's belongings. I never received an initial call from anyone when she died. In my opinion, if you are in the business of taking care of the aging, a call to the family to make contact when they pass should be included on a very basic checklist for management.

I had to take my loved one from out of this place. Don't get me wrong, I thought this place was GORGEOUS when first toured from the outside building. Once in, the residents were quiet and appeared miserable. The Tour guide lady even brisk walked me through the place so fast, I couldn't even describe what was really there if I wanted to. They staff and its entirety act as if they are hiding something. An extremely high volume of miscommunication and unprofessionalism, is all that I was met with while their with my loved one. I have a better chance with keeping them home and paying a pre school, baby sitter to take care of them prior to what this facility offers with negativity.

The administration at Atria present the image that they are deeply invested in the care of your loved one. It gradually becomes clear that they are far more invested in collecting as much of your money as possible, while providing as little support as they can. As many reviewers pointed out, the administrative staff turnover has been exceedingly high. This has filtered down to impact the direct care staff in visible ways. The absence of creativity in programming and resident engagement is very troubling. Their capacity to solve challenges associated with aging with any level of creativity is abysmal. The residents ultimately pay the price for this. My mom was at Atria for several years, before being transferred to Hospice. The absence of compassion, sensitivity, and support through her entire stay was deeply troubling. I am unable to recapture her final years. I feel quite sad that they were spent in an environment that placed dollars far ahead of compassion.

Only thing good about this place is the workers. Management is TERRIBLE. Only care about your money. I’ve seen roaches occasionally while visiting. Just overall not a good place to bring someone you love and care for.

They have too much turnover, no connection with patient, awful food and it looks dirty and dated. They need to reinvest the huge profits into the hiring, training, décor and food.

If you want your loved one to move into a place that stays understaffed all the time, this is the place! All they care about is getting your $$. The residents pay way too much $ for the proper care they don’t receive!!! How this place is not shut down blows my mind.

They disappointed from the beginning aren't trained to handle someone in his condition, didn't administer the meds correctly and set him up to get kicked out even when given specific instructions they did not follow them then threw him out while we were away on business. Terrible terrible establishment. Took our money only to kick him out after 2 months when we were very open about his condition. Negative negative experience everything is 0 stars. Staff, management, terrible

I would rate Overall experience, care services and staff a negative 1. The facility looks very nice however the care is lacking and under staffed. Unless the management staff has changed this is a bad decision that will be costly to correct.

Hire more people, better accounting, more in tune management. Consistently was understaffed. They fell apart, mismanaged. Moved mom to another place

Administration did not provide the services they presented us with when we signed on. We were told we could have a camera to monitor our patient, others had cameras, then we were not allowed to have a camera. I had to ask for the toilet and floor in front of to be cleaned often. Nurses, med tech and other staff on the floor were very pleasant and helpful. Administration staff said one thing and did another. There were mostly non ambulatory patients. My husband was able to walk, and was not often engaged in activities. He would wander up and down the halls, and I was told I needed to hire a sitter for him which I did. We were told there would be a ratio of 1 to 4 for patient care. That did not happen. They presented a glowing picture and they did not provide. This is a generous score. One day they provided slices of pizza for dinner for some and lasagna for others. When I ask for lasagna for my husband as he could not bite and chew the pizza they took his pizza away, and brought it back having been ground up in a food processor. Activities The staff was good but not a lot of engagement. Due to lack of supervision my husband fell several times. I was told I had to hire a sitter to keep him safe. It was prohibitive and I moved him to another place that truly had the ratio they said. I would not recommend if your family member needs memory care and is ambulatory. Expect to be told additional support is required at your expense.

Last May, they let Ma stay in compression stockings for 3 months straight! Never assisted her with taking them off. She needs assisted living but they are greedy & want her money. Always fruit flies in her mo apt & they do nothing about it. She misses Dr. appts & shopping all the time due to van driver shortage. She can't take care of herself & her apt got broken into Thursday night, [date removed], while sleeping. Owner never investigated nor got back to me. This is frightening to say the least.

If I could, care and activities would be 0 as we had NO activities in memory care except for a handful of times, and my resident had medical errors, months of 8 to 16 hour periods of being left alone without any checks in her room, and physical injuries because of staff or other residents. They have gone through at least 6 executive directors and 6 directors of resident services in 3 years of operation, and a continuous revolving door of minimally trained staff.

My mom had a stroke on12-29, after she and I had planned on moving in November to the facility. Her short term memory suffered so she stayed in Chattanooga for Rehab. She made leaps and bounds thanks to ST and PT. The Physicians Medical Evaluation (PME) ordered mom was to be placed in AL. The wellness director, whose job is a facilitator - NOT A DECISION MAKER - took it upon himself to place my mother into memory care. Stroke victims need rest and those with short term memory need assistance with routine. The wellness director forced her to be woken every two hours during every night and she had to stay in memory care for 2.5 months before she was finally placed in AL. She did not get the PT or ST that were ordered by her physician until it was almost too late. My mother was extremely depressed and upset daily. So much more happened! We made upper management aware eventually causing my mother to be evicted due to lies from a staff member about me. HORRIBLE EXPERIENCE!!!!!!

If we could give the overall a experience a 0, we would. They did not follow our requests, did not keep good communication which resulted in my father getting discharged, always told us multiple stories made it difficult to understand what the truth was. They were in the process of repainting so there was paint smell and obviously wall patching and not fully painted. For the tech staff 0 for the office staff we would give them a 3.5. Very disappointing experience and my father and us the family were not treated very well

The facility we were at closed, they transferred us to the Phoenix Johnson Ferry which was a far inferior facility with unhelpful staff. I have much worse things to say about them actually. The staff is very difficult to work with and even find when you're on site. Any feedback you give them just results in them trying to adjust your care plan and charge you more. In memory care they weren't even making sure the residents were going to the bathroom or in clean adult diapers. I would say Beware of any Phoenix faculty, they are closing many to condense them and trying to charge more at every turn

This facility has too much behind the scenes chaos. Laundry service is an absolute nightmare. My daddy's closet was routinely replenished with other resident's clothing. What was put away in drawers was balled up & crammed in the drawers & socks lost & mismatched with other resident's socks. My daddy was routinely restrained in his wheel chair behind the table in the activity room and china cabinet. My daddy was not changed regularly & was NEVER turned him at night & NEVER repositioned in his wheelchair. Within 2 months my father had a pressure wound that went septic. That wound (gaping, puss-filled, rotting sore took my father's life. I wouldn't recommend The Pearl to ANYONE- EVER! It is beautiful facility, aestetically. The food was good. The caretakers are severely underpaid. And I do not think they are trained to work on this level of care.

While the property presents well they are understaffed in many areas. Food service was slow and often cold by the time my father's table was served. Med techs seemed to be exhausted and did not listen to my father's or my concerns. He spent 45 minutes on the floor because nobody responded to his medical alert device. Not a good experience and I have discouraged others from using their facilities.

I would urge anyone who asks not to use this facility.

They are NOT a memory care facility even though they will tell you they are (It's also on their map with [removed]). They will NOT contact you when they ship someone off to the hospital even if you are POA. The staff does NOT inform residents of what meds they are receiving. They will NOT return calls after they say they will do whatever they can to help you place resident in another place. The residents have to order their food for a week and they get it cold. My loved one is in another facility and she says she feels well taken care of and connected - unlike here.