Phoenix Senior Living

We liked that the community was smaller, it was also close to home. We liked the fact that normally you can talk to the management and if you had a problem most of the time it would be corrected. We would recommend this community to others. We also liked that fact that is was only memory care, and that the care takers were used to those types of patients.

We chose Legacy Heights Senior Living because of the location and also the way the hallways are set up. Each hallway has their own little dining room for the residents, it is very intimate, homey setting. The room sizes here are quite adequate and what is nice is they all have a mini fridge and microwave. I have eaten here and it is good, home cooked food It has gone downhill a little bit because of COVID, everyone is having to dine in their room and meals being delivered. They have had a lot of turnover with management and staff members due to the virus. Overall, I would recommend.

[name removed] was very helpful and answered all questions. The Phoenix seems to be a good fit for my father. Looking forward to seeing facility in person.

Managed well. They have really ben on top of the pandemic situation... good enforcement of rules and regulations and have kept the facility very safe. Wonderful staff. Recently did a total remodel. Very nice.

They have been able to engage our loved one during this time with a few activities, they have church service which is very important to our loved one, and she enjoys the baking classes to. The sales person we spoke with in the beginning really took the time to answer our questions, she was very patient with us and was very helpful. Our loved one says the food is somewhat bland, and is in the same routine.

Very clean. 5 stars Food quality - 3 stars. If out of item, patients get nothing to replace. Staff - 4 stars. Most very courteous and helpful. Director [name removed] five stars - the best! Activities Covid-19 prevents socialization. However, why is there no exercise room program? It certainly would help the help of the residents.

During the time our loved one was there, they had made a bunch of changes to the staff members. All the nurses we knew had left along with the upper management. Our loved ones room felt dusty a lot of the time, but other than that everything else seemed pretty clean. Our loved one fell at this community which we were not happy about, but when she was in the hospital for her broke hip we were told by two separate nurses despite the fall our loved one had been well cleaned at this community which we were happy about.

Very pleased overall. Maintenance area-specific when call and general, is SLOW. Extermination is too SLOW. Personnel — ALL — is wonderful! We appreciate [names removed].

They're taking good care of us. They are keeping us safe and free of the virus. The staff is helpful and attitude is good (friendly) and willing to help when needed. Improvements outside in the courtyard are so nice.

I moved to this location in January 2015. He was in the memory care and I am in Independent Living. We came here because it was one of the closest to my daughter. He received excellent care. The staff was very caring. He died in 2016. I have stayed on because it is better than some complexes in this location, the staff is great. One improvement I would like to see is the food. I know they are on a budget and it's hard to please everyone (over 100).

Test results for virus need to be back sooner. Housekeeping kees to have certain criteria for cleaning. IE windows, dust, vacuum all carpet. Independent living needs to be separate from nursing home. We need our freedom and we need tests that give results the same day.

This is safe, clean, and happy place to live. The staff are kind and helpful. Meals are good. Activities are planned for music, crafts, and celebrations of holidays. Birthdays are recognized. Although locked down for COVID-19, I have been able to window visit. It's frustrating but I'm grateful for the chance to see my loved one.

When we toured the facility, we were impressed with the management and staff. The cleanliness was impressive, the grounds are beautiful and the amenities are plentiful. We spoke to several residents and got good feedback. Now, to the negative. My parents hate the food. It is not well-prepared and not always suitable for the senior palette. This is a common complaint among the president. Housekeeping staff is awesome!

Very good. My problem is that after a stroke (before I moved here) I'm not allowed to drive. That raises problems getting around. In pandemic, I personally can get to doctor's appointments considered vital, but not considered “cosmetio” as podiatry. Normally I can obtain groceries, courtesy of a designated staff member. But family is too busy normally to help (working family members are employed too far away, grandparents have been designated nannies during pandemic).

They care about residents and it shows. Many residents are very long-term, with very high satisfaction rates. Always clean and well-maintained. Food is better than expected, with very good variety. Communications have room for improvement.

Employees are very pleasant. The food is good.

Place was very clean and staff pretty good. A bit more about the clients needs should be shared with the care givers so they have a better understanding of what's going on. My dad unfortunately passed away 6 wks after he became a resident - UNEXPECTED. But he showed signs and we were allowed to be at his bedside daily in PPE equipment Some technology issues that caused dad anxiety when door opener and pager did not seem to function properly. Difficult to tell staff to resident ratio, so don't know if they may have been understaffed. Attentive to all specific requests and sr personnel responsive to communication. They were a blessing being close to my home and able to take dad during this covid viruin time.,

We chose Retreat at Conyers because of the room size, the rooms were very large. The food here is pretty good, they do provide a menu with a variety of choices. My mothers favorite part of the community has been that she gets along with the other residents here and has made some friends. I would recommend the community.

I have had issues with the communication and him being out of medication or having his medication misplaced. I am frustrated as there are no nurses there now so I am not having luck talking with anyone about the medication issues. There also seems to be a lot of turnover. I think he is getting good care and the facility is beautiful, he is making friends and enjoying the activities, but we are having more issues than we thought we would.

They have several activities, like bingo, a library and a pool table. They also have exercise classes and a chapel, however they are currently undergoing construction so there are no activities at this moment. According to the residents the food is not that great, they switched up their chef and the food really went down hill. The rooms are spacious and clean, they are really nice. We really like the layout as well, which is one of the reasons we chose this community.