Phoenix Senior Living

Legacy Heights is pretty average in price compared to the other communities we looked at. The activities are very good, prior to COVID they would bring kids over from the high school down the street to play music for the residents, they also have a shuttle bus that would bring them to a store, or a restaurant for lunch. The layout is pretty good, it is smaller and slightly older.

We chose this community because of a recommendation from a family member. My mothers favorite part of this facility is the friendliness of the staff, one of the chefs is great with my mother and offers her different foods if she does not like what is served. She says the vegetables are mushy but the food is good, especially the desert. My mother has been participating in Bingo recently. I have had troubles with my mothers medicine being distributed to her, but this was before the retreat took over. I would maybe recommend this facility

They keep all the resident rooms very tidy and the trash is taken out regularly and the laundry is done regularly as well. They have six levels of care with two person assistance available. The staff is all very personable with the residents and families and they offer a lot of activities to keep the residents engaged. We definitely think The Phoenix is a good value for the price.

My mother-in-law likes it here. The staff does a good job with taking care of her and they did a good job with keeping track of her care and what she needed. They were very on top of her care. The food is very good and the kitchen staff is great. The grounds are beautiful and very well kept. We have never had any issues with them. They are very good with communication and keeping us up to date with her and her care. During the Covid-19 pandemic, they have done a great job with keeping the residents safe and as far as we know, no one at the community has gotten it.

I think it is the nicest facility we looked at. I wish they did a little more for my mom,but I do appreciate all that they do. I wish the ratio of caregiver to resident was smaller. I understand that they have other residents to care for as well. I think it is the best place for my mom in the area.Layout is good, outdoor space is adequate. All the food I have had there has been very good.

We chose this place because of the cleanliness, activities, and friendliness of the staff. Other places were nowhere near as nice as this one for the price. Of course, this is unprecedented times in the world, and we are going to get through this but the community has been on lockdown since [date removed]. There have been 8 cases of COVID-19 at this community, and my mother tested positive a little over a week ago. That said, the communication has been terrible. The administrator doesn't return calls. I have to make multiple calls and texts for days before I get a response. My parents have been married 65 years, and my dad is worried about my mom. It is so frustrating to not know what is going on there with her.

A very nice place, there was a roomful of tenants doing pet therapy while I was there. The lady at the front desk was very nice. The tour was quick but I got a good impression. I really liked how the place is set up. I believe they are part of the 5 star group and I have also visited another one of their sites in Pineville and was equally impressed. I was surprised it was not on the list I received from A Place for mom. [name removed](Legacy Heights) mentioned that they are in the process of remodeling some of their building also. They are on my short list.

I really loved the room, ambience, and cleanliness. The grounds are beautiful. The menu choices seemed limited and only receive 1 meal and would have to purchase additional meals. Staff was friendly. Felt rushed on tour, and unresponsiveness to calls.

Was too expensive for us but [name removed] was very nice and took time to answer our questions and give us some good feedback.

A caring facility. The staff is always helpful and friendly. I appreciate that the administration is always available and willing to listen and try to solve any issues. The food is very good and a good variety.

Love it there. Everyone is great!!

My mom has been a resident of this community for ~8 years. The management is responsive to the residents needs and the caregivers are by and large a very caring group of people. The building and grounds are well kept and beautifully maintained. This is a nice place to live and I feel good having my mom here!

I am quite pleased living here for the last 2 1/2 years. The staff are all very nice and there's a nice mix of activities.

Newer facility and lots of great open space for the seniors to gather. While their rooms are nice we needed a shared room and felt the rooms were too small to share.

We were looking for a place for our mom that would provide needed care for daily living activities, as she has bad arthritis. She also wanted a community that was intellectually and socially stimulating. In the end, we chose another community that offered a larger community, a larger room with a kitchenette, and one closer to her many doctors. [name removed] and the staff seem outstanding!

I enjoyed the staff and environment. The layout seem to work well. The staff were engaging with the residents. The community also see to have a good sense of the challenges of Alzheimer's

The community was neat and clean. The rooms were very clean as well as s viral beautiful dining areas. I was able to briefly see an activity which was a pianist. Nevertheless, I did not notice men there for that activity and I would welcome a little more diversity for my uncle.

Brand new; Studios and 1-BR available for $3500ish a month; Employees are new since place is new; Only 20 residents now and 2 residents can move in daily; Community fee reduced to $1500 from $2500 for initial residents; Attractive decor and community spaces; Unsure about meals and activities; $750/$1500 plans for 3 "assistances"/4+

[removed] was our sales representative and she was wonderful. Friendly, professional, answered all our questions, not pushy. The residents we spoke to about the facility were satisfied with their living conditions. The studio we toured was spacious, nice. The location was quiet. It was nice to meet the director. My only negative is the common areas seemed a little drab, could use more color.

I was very impressed with Southern Plantation. The people were very friendly and helpful. The rooms were a good size and the food plan menu was great. For the residents to have options is the right thing to do for any community of seniors. They need to have a choice and food that is good and tasty.