Phoenix Senior Living

What we like the most about The Retreat at Loganville is that our loved one can get out and walk around safely and that she has friends there that they will check on her if she's not answering her phone or calling in. We would recommend this community to other families based on the experience we have had so far.

Unfortunately both of my parents passed away within the past year while residing at Sunrise. Shortly before my father died the facility was sold. We found out later that it was being converted to an independent living facility by the new owners (Phoenix). The residents had been given 90 days to find new homes. The staff was in limbo over their jobs. We were so fortunate that the change did not occur before our Dad's passing. Having to give up familiar surroundings and friends must have been devastating for the residents. I'd just like to say that we became very close to the staff caring for our parents. They were like family for the short time we were there and I wish them the best.

Its very nice and have lots of activities. A few complaints about the dining. For instance they are on lock down now for covid and she and several other residents did not get any breakfast this morning

It is nice little clean space that has lots of little entertaining rooms. I seems he get more attention there Not particularly this place, but all these places have increased their prices dramatically over the past 4 or so years. I would definitely recommend The Bungalows at Riverchase.

There has recently been turnover in four of five key management positions. Generally, not a good sign. A few positions have been vacant for over one month. However, the New Activities Director, [name removed], is a breath of fresh air. He is engaged and engaging. He works tirelessly, always with a smile on his face. Truly a great addition to the facility. He represents the company very well. I hope he will be recognized for the great job he is doing.

I feel staff is kind and attentive to my cousin. we feel as though he is safe and well cared for at Summit Disappointing that it took several months to procure a replacement van when the present one was beyond repair and expense for new van was inevitable. Hopefully new one will be arriving within 2 weeks as I was told today

Generally I would have positive things to say about the staff. Some were excellent and some were lacking. I would remind a friend that their loved one will get better care if they are vigilant and visit daily. Where ever they go the staff will reflect the level care they see in you. This was the case with my mom. We were very involved and attentive to her as a family. The staff at the Pearl responded to that, respected our efforts and matched our efforts. Overall I'm glad she ended up at the Pearl. Overall I do think they have a knowledgeable and caring staff. It wasn't perfect but no place is and I think they are better than most.

Morningside was a great place for me during my recovery from surgery until I could go home. I would highly recommend it.

I would recommend the Pearl to others. I'd say our experience has been a positive one. Any issues/concerns we have had were addressed.

What we like the most about The Bungalows is knowing she was safe and that she liked living there. Based on the experience we have had with this community, we would recommend them to others

Seasons at Southpoint is a nice place. They have activities and take people out and about to movies and parks. I still think they were a great place just not really for my dad. Super friendly staff! The guy in charge of the place was so very nice and helpful.

The staff are good and care about the residents. Facilities are nice, rooms/apartments are large. The business office was not very responsive always.

The facility made the move easy, they take care of the residents. They have activities planned through out the day for their health and their social needs. The staff is friendly and their care and build relationships with the residents.

My mother has been at the Phoenix for almost 3 months, and we are happy with the experience. Generally good communication, though after typical work hours, getting someone on the phone can be challenging. Overall, we are very pleased with this choice of facilities. Nice amenities and programming for residents.

We like the activities specifically designed for memory care residents. We like the care and attention some of the caregivers provide. We like that the Pearl director follows up on concerns and that the Nurse Prac. Is very skilled and knows exactly how to best care for my mother.

Our loved one moved into assisted living in [date removed] and everything is going fine, we are still very happy with The Retreat. We would absolutely recommend this community to other families based on the experience we have had so far.

The Pearl at Watkins Centre is spacious, clean and our loved one is looked after during the day. However the fall prevention needs more attention. We would recommend this community to other families if there was no fall risk but I think that is a problem all facilities face.

Our overall experience is good. The staff friendliness is mixed, some cheerful and engaging, others just doing their job and don't seem to have any interest in knowing the residents. Cleanliness is good, meals are satisfactory but not exceptional. Transportation services are excellent, and activities are varied. Overall, the residence has provided the services we expected.

Our loved one was previously a resident at The Phoenix at Lake Joy. The quality of care declined. If not for hospice, I don't know what we would have done. We ended up moving our loved one to another facility. I would not recommend The Phoenix at Lake Joy to others.

My loved one is currently a resident at Myrtle Beach Manor and the overall experience has been good so far. The housekeeping is spotless. The staff is friendly. They have nice outdoor areas to take my loved one outside. They just completely renovated the entire building and did a great job. I'm mostly happy with them. My main complaint is with my loved one's hearing aids...putting them on her, charging them, not losing them. It's been a struggle.