Phoenix Senior Living

The housekeeping needs improvement big time. The meals are very early. Activities are daily. Having a doctor on staff is very beneficial, which gives them access to a portable x-ray machine. The response time when the call button is pressed needs improvement. And communication from management to the families needs to improve as well. But I really like that they offer different levels of care, from independent living all the way up to memory care, all in one place.

The closets were small. The grounds around the cottages were not well kept, needed weeding and pine straw. [name removed] was very helpful.

If your parent is going in for memory care, and they are an active dementia resident, don't put them there. The community doesn't know how to handle a resident that is active. They only know how to deal with residents that are in wheelchairs or disabled.

Get as much in writing as possible. Do not expect callbacks if you leave a message or send an email. I have yet to see the room, so I don't know the condition of things. I visited in the lobby today, and my loved one didn't have shoes on, just socks. I think management thinks their shit doesn't stink. They could do better. The working staff that I have met seem nice and caring. But overall, the communication is very poor here.

If you are capable physically and mentally this is okay. If you need more help I would recommend going someplace else. The food is either scolding hot or cold if food is delivered to your room. In the dining room the oatmeal is the only thing that is hot.

We have not been happy with our experience so far, we know covid has impacted it since we have not been able to physically see the inside of community. The communication has been poor, they don't reply back to emails or return calls in a timely manner, and they have ran out of our loved ones medication which is unacceptable, but there are some very lovely people there.

Communication is horrible but they just hire a new director so I'm optimistic. Understand what care your loved one needs and see if the community can handle the care. If the community can meet your needs I would recommend it.

The rooms were adequate in size, however our biggest problem was that they did not clean the community that frequent so at times there would be fowl smells in the hallways. Also the residents are given a button to press if they need help, but it would take the staff a long time to respond to when our loved one would push the button.

My complaint is the yards are not kept up.

I have lived in this community for 5 years. One year ago Phoenix bought this property from Senior Lifestyle. Neither has done what was promised and just make it okay. I live in the independent area of the community. For what I get it is a little expensive and I don't get all the services we were promised. All facilities should be honest with the people moving there. There is personal care and memory care with the facility. I will not be going to them when I no longer am in the independent living part. I’ve seen the care they get.

We would like to know more about what is going on.

OK

A + since no covid-19 at Retreat. Management unorganized. Hard-working maintenance but not enough to be able to keep the jobs alone. Retreat cleanliness C+. Food very good but no dietitians. Have too many starches. Not enough activities for residents to enjoy. Friendly residents. Have Bible study and Sunday worship.

Fair. Food is a 0.

I am 93 years old. I have lived here for 14.5 years. The people who live here are like family. We have a great Activities Director. We normally meet for exercises 5 days a week, play bingo. Soon, when the remodeling is finished, we'll have lunch and other things.

Because of the virus, things are certainly different from when I moved here a year ago! If you have a doctor's appt, etc. you must stay in your apartment for 7 days. We have not had anyone ick as far as I know. They try hard to keep us safe! I think some foods have been hard to get but we have plenty to eat. Also a lot of construction on the lawn, drainage, and public area inside the building going on.

The facility was kept pretty clean, however we wished our loved ones room could of used the same attention the community received when it came to cleaning. The staff generally cared about the residents, however there were time we had to make request to get his room cleaned or get him changed. We don't think there was enough follow up attention, we think they could of done a better job staying on top of the residents who needed more assistance. Although when we first visited we really liked the overall physical appearance of this community, it looked like a nice place to live. The individuals we dealt with at that time were very helpful and passionate about the residents. The food was okay, it wasn't terrible. For holidays like Memorial Day they would have cook out. The rooms are this community overall are good size.

The nurses seem to spend a lot of time on their phones. Sometimes you get a really good person. But a lot of times they just seem like they don't want to be bothered. Sometimes it's hard to find staff members. I went to visit my dad and didn't see a staff member for about 30 minutes.

Apartment is lovely and management staff is friendly and approachable. However management is very inconsistent and unsatisfactory regarding transportation to and from scheduled medical appointments. Hours of transportation varies weekly and appointments usually need to be made well in advance. Unfamiliarity of policies and guesses to answer questions. Alternative meals as stated on weekly menus, are often not available. Menus the greater variety. Residents name tags would be very helpful.

This is a lovely facility. The residential services director and the sales director are knowledgeable and passionate. It is more independent living than assisted; consequently, I had to hire private caregivers for 8.5 hours 7 days a week (additional $900 per week) to help my 87 year old mother with personal hygiene and daily living activities. The facility seems to have 1 aid per floor to help residents, and they seem to work double shifts too often. Overworked assistants are not always nice nor provide the best care. Presently, Atria staff is supposed to check and assist mother overnight and deliver her breakfast tray in the morning since the private sitter arrives at 10. We have experienced constant miscommunications with management and Atria staff, activities are often cancelled, don’t know who or when trash pick-up is and the AC hasn’t worked and has been “being repaired” since move-in. I just got a mailbox key, Nov. 9 although we moved in September 8. I’m still unclear on mother’s medication management. Atria Buckhead is very close to where I live which is good since I have to go over so often. Overall, my mother needs more assistance than Atria can provide. If your loved one is more independent, this is a nice 1st step from their home.