Phoenix Senior Living

The experience has been mostly wonderful. My family member has an efficiency apartment (not sure what the bungalows calls it), which is a 19x19 foot room with a large walk-in closet (with shelves and hanging space) and a good sized bathroom (with a shower that has a built-in seat.). The room also has a mini refrigerator and a microwave, as well as an individual heating/cooling unit (like in some hotels). They provide cable, but you provide your own TV. They clean his room and do his laundry once a week. Each resident's laundry is done individually, so things don't get lost. I think the food is good. They have breakfast, lunch, and dinner where the residents select their meals ahead of time. Plus they have an abbreviated menu that is available to any resident at any meal (like a hamburger, peanut butter and jelly, chicken salad, etc). The staff is very friendly and caring. They all call the residents (as well as regular family members) by name. The med techs not only dispense meds, but they notify me if he is refusing his meds. I cannot think of a negative thing to say about anyone who works there. They are happy to transport residents to doctor appointments. I wish there were more activities for men who like to work with their hands, although I'm sure it is hard to come up with activities for men with dementia who have had blue collar jobs their whole lives. After about two months, I would rate my experience with the Bungalows East a 4.5, and would recommend them to other families who need to place a relative or friend into assisted living.

It was very nice and nothing wrong. However, my sister and I found another assistant living place close to where my mother lives, in Houma. We were given a price on The Trace flyer information sheet but told a different price when we toured. It was a higher price than what I was given.

I have been a resident for almost two years, and I have appreciated the loving care of the staff. There is feeling of family between the residents and staff. The recent upgrading of the facilities (new flooring in the hall, and quality of life improvement) are much appreciated. I am blessed to call The Bungalows my home.

The Lafayette is such a welcoming community. It’s like a big family of residents and staff. It’s wonderfully located so that it’s near everything that matters to me, such as church, grocery stores and medical providers. There’s a little park outback where I can walk in nature when the weather is good. And I absolutely love my apartment which suits me perfectly. We have a residents council where we keep up on everything that’s going on and let management know our preferences. If you’re considering independent senior living, I would recommend you come to The Lafayette!

We looked at seven facilities before choosing The Lafayette. We were interested in independent senior living. The initial tour and meeting with management was very positive. There were many pluses, several amenities, great location, near several medical facilities, “open door” policy of management and remodeled apartments and community space. The most impressive aspects of The Lafayette: size of the apartments, excellent pricing compared to other places, caring staff, but best of all a family atmosphere. Currently, food quality and service is improving, but there is much that could be improved. We have never regretted our decision.

I am touched with the care and compassion extended to me by the staff. My concerns are met in a timely way. See my facility ratings below for particular aspects. It's worth a tour to see for yourselves.

The facilities are clean and welcoming. The common area furnishings are updated and comfortable. The staff has been amazing; helpful with a smile. The food is not always served warm and the meat is sometimes overcooked; that is the only reason I didn't give it a 5. That being said, I've just returned from partaking in their early Thanksgiving lunch with my mother and it was delicious.

It has been a good placement for her so far. Good food and Executive Director. Negative things are loud/rude dining staff and loss of key staff. That are very slow getting replaced.

It feels like home, very nice, very caring employees. Yes, we would recommend Summit Place of Mooresville to other families based on the experience so far.

The overall appearance inside (very clean, cheerful, and new) and the recruiter who gave us a tour were the main reasons we chose this facility over others. They also offer super activities for the residents!

The rooms are a great size. The staff is pleasant and involved. The food was ok, could be warmer. I had a hard time getting medication. I would recommend it to others who are searching for memory care for their loved one.

The Bungalows has truly gone the extra mile to make sure my mom is comfortable and had a comfortable transition to assisted living. They're attentive and responsive. They seem like they're a bit understaffed so many people are wearing many hats. From an improvement perspective my mom's biggest complaint has been the food and the fact that it's almost always cold when she gets it. Again, that may be a staffing issue. Perhaps a better selection of the alternative menu would help too. She's had a little trouble getting her laundry done and all of it back to her. There were several pieces left in the laundry room and we had to go down and find them. The facility is friendly, accommodating and really for the most part focused on making the residents comfortable.

What we like the most about the community is that everyone is pleasant and helpful. Our stepmom is happy. More staff. Don't care for walking past others in worse shape to get to memory care.

I can only share my view as family member, but I'd say most staff has been great but seems short staffed (understandable). Very clean, nice room. Surprised that they don't have low sodium or sugar options.

Activities were engaging for residents and planned events aligned with holidays, recognitions, etc. Activity staff enjoyed their work and was reflected in how residents were treated. Food menu had variety and special needs handled easily. Staffing was an issue - including cleaning staff, laundry, maintenance, and caregivers. All staff were caring and attentive - just not enough staff to meet all the needs. There were questions about overnight staff meeting needs of residents and families. At times, business side required follow-up for financial inquiries. Also, corporate needs to establish additional banking relationships so a greater number of financial institutions can be drafted for monthly payments. Overall, a good experience and would recommend.

While I may sound a bit critical regarding the food and activities, my concerns stem from my loved one's experience. Unfortunately, she finds the food unappealing, and I have to agree—it doesn’t look very appetizing. The activity offerings are more robust for residents living downstairs, but those upstairs who prefer not to come down have very limited options, despite there being space available for more engagement. The upstairs activity calendar is rarely updated, and although they've recently started printing a small-font version and posting it, it's not easily readable for many residents. A more accessible, easy-to-read calendar in each resident’s room would be a meaningful improvement. The downstairs activities do seem well-planned, with recent events like a fashion show and themed parties that appear enjoyable. However, for upstairs residents who don’t participate downstairs, the lack of engagement is noticeable. I’ve suggested implementing more social activities—perhaps facilitated by volunteers or staff—such as card games or coloring sessions, especially since many residents gather early for meals out of boredom. There is a TV in a sitting room although it often has news or other uninteresting shows on. I'd suggest running a variety of movies and maybe encouraging the residence to come together to watch such movies. There is a nice game room/library that could easily be used to gather a few residents together, but I'd never see it utilized in that way. There’s a lot of idle time that could be better utilized. Another significant issue is the lack of individual climate control in the upstairs rooms. This has negatively impacted my loved one’s health during colder months, as her room often becomes too cold. In the summer is often unbearably hot. I didn’t realize this when choosing the facility, but it’s something I would have considered more carefully. Unfortunately, personal heaters or fans aren’t allowed, which limits options for comfort. Regarding memory care, I had expected more interactive, therapeutic activities tailored to cognitive support. Although there’s a cabinet full of materials, I’ve only heard of these being used once in the past year. I was told the staff member responsible for these therapy sessions/activities left and hasn’t been replaced, which is disappointing. On a positive note, the nursing staff is generally excellent. Most of them genuinely care about the residents and communicate well. While a few are occasionally distracted by their phones, the majority are attentive and compassionate. I always feel welcomed when I visit, and many staff members know my mom personally and share updates about her, which I deeply appreciate. The facility itself has seen some nice renovations recently, with fresh paint, updated furniture, and new wall décor that make the environment more pleasant. Upstairs residents also have access to an outdoor area, though they need assistance to use it, unlike the contained courtyard downstairs. A revision to allow these residents to be able to access this area without assistance would be a wonderful improvement. Overall, Lakeview Estates has many strengths, especially in its caring staff and recent improvements to the physical space. However, enhancing food quality, improving activity communication and accessibility—especially for upstairs residents—and addressing room temperature control would significantly elevate the experience for residents and their families.

I have always found the staff to be helpful and available. At times there seems to be some staffing issues, as though there aren't enough workers. But they quickly handle anything I or my mother needs. The area of most concern is the food quality. I have eaten there and watched the residents reject the food. The food simply is not good. The facility tried to have a restaurant. I felt they should have put more effort in the current kitchen/cooks/food instead of trying to find another money source. I honestly say if the food was a higher quality, I wouldn't have any complaints about the Retreat at all.

The staff is amazing, everyone has been accommodating, caring and respectful. From the directors to the aides. A wide range of activities are provided to stimulate a variety of mental and physical levels. We are happy with the care thus far. Appreciate the small kitchenette area of microwave and fridge. I would give the food quality & options a rating of 2.5 - 3. While this can be a common theme for ALF, I will have to say that this location is a tad lower than other facilities mom has been at. The staff are great and do what they can within the parameters afforded them. They try to accommodate having a favorite item available & added Decaf coffee to the offering when requested. No salad bar, no soup, limited serving portions and lack of flexibility in alternative or additional options at meal time if requested. No open beverage station for juice, water or ice. Positive points: Personal meal choice options are ordered a day in advance from a menu, special diet needs are accommodated, fairly decent alternatives to choose from (provided it's requested the day before) and a decent variety of menu overall. Mom's only other complaint is that there isn't a tub in the apartment nor a Spa Tub for scheduled use. Overall, she & her family are pleased with the care and will be staying put. But we will be supplementing her food options on a regular basis and grateful we're close enough to do so.

Sometimes there are a lot of miscommunications between me the staff and Hospice about her eating schedule and where her prescriptions need to come from . Other than that I really am satisfied with the care she receives at the facility.

Staff and residents very welcoming. Staff kind and helpful. Activities leader pleasant and good with clients. The place is clean and nearing end of remodel. It did take a few questions to figure out routine, such as work orders, and how meds were passed, etc. The workers to Staff ratio seems a bit low. Some staff multitasking. Over all my mom is happy with her new home.