Phoenix Senior Living

During the time my family member was there, the staff was wonderful, could not do enough for us. Once they left all the response was different and that the reason the overall experience was not good. Send several email with no response.

Housekeeping is inconsistent, at best. Often rooms aren't cleaned and linens are not changed. In the beginning, laundry was not done but that has gotten a little better. So far every bill has been incorrect and has required me to contact them. Most staff dealing with residents are good, but management is unresponsive and defensive. Communication is essentially non existent. The move in was completely independent, no one welcoming us other than sign at front desk or explaining things to us. Had 2 "outbreaks" so far. 1 was never communicated and the 2nd was communicated long after it had begun. I have to be MUCH more involved after moving her in than I was when she lived independently. I would probably not recommend it highly to anyone.

Most of nurses and kitchen staff was friendly. When my loved one did not feel well and go to the dining room her food was really late coming to her room. It was rarely what she ordered. She does eat red meat and it was usually meat they brought. Meals were not very healthy and lacked variety. My loved one fell the first day she was there. My sister pulled her nurse cord and it took an hour for nurse to come. This happened several times. Pull the nurse cord and takes a while for nurse to respond, Especially at night. Complained to Director and didn't hear any apology. The batteries one time were not working on the pull cord. Her room was supposed to be cleaned once a week sometimes that did not happen. Her laundry was messed up and no one apologized. They washed all her clothes together and her jeans turned all her white clothes blue and messed them up.

My loved one is currently a resident at The Pearl at Five Forks. Overall, her experience at this facility has been pretty good. The cleanliness and friendliness is good. The food and activities are also good. I would recommend this facility to others, but I would also say that it's helpful to visit and be active.

The food is low budget and consistently bad. For [amount removed] rent they should be eating steak not ham and cheese sandwiches. Activities: bingo called by a computer then nothing. Everything they ever schedule is early in the day so after lunch there is nothing. All the residents are bored to tears. Other: They have bad staff turnover and use a lot of agency staff. Changed administrators 3 times in our 4 months there. 3 of those months her shower was out of service and she was not provided or aided with an alternative. 3 falls while there.

The Retreat at Lady's Island appeared to offer much and a resident can age in place there even through hospice, but it's very expensive. The individual who gave tour at the Retreat was a bit too slick for my taste, and I had to push to get answers.

Employees are friendly, but food and care is disappointing at times. Food just needs to be better, no super long waits, and listen to residents requests. At times, caregivers did not listen to my mother's wishes.

The staff were very nice to work with. The community was dated and older.

They are very friendly. The dining room is closed.They are doing the best that they can, with what they have. They are undergoing some challenges. They are good with the communication. We picked this community, becasue of the friendliness of the staff.

Our experience here has not been a good one. The staff are fantastic, friendly people but the job just doesn't get done. Workwise, I'd hire maybe 2 or 3 of them. I don't know if the resident to staff ratio is off or what the root of the problem is, but things aren't getting done. I hate to speak negatively, because they really are nice people. I've spoken to the director about it several times. I've witnessed staff members sitting in the office and visiting instead of doing things that need to be done. They only have 2 attendants to help the Dementia residents from what I've seen. My loved one needs assistance with eating (which was in her care plan), but she wasn't getting it. I had to hire outside help at an additional cost to come help her. It got to the point where my loved one had lost 12 pounds in 4 weeks.....she wasn't eating (wasn't getting help, her meals were just put in front of her), wasn't drinking water, and wasn't mobile/walking on her own like she was before. Since we've hired outside help to come in and assist, my loved one has significantly improved. But we shouldn't have to do that. Also, any activity that they do is inside. The residents don't go outside. The facility itself is beautiful up front (entry and Assisted Living). But when you get to the Memory Care Unit, it's like a mental ward. They opened this place as a business, not a caring facility. The Executive Director is incredibly kind and empathetic, but it stops there at the door. There is no follow through with the staff. The floors and kitchen don't ever seem to be clean. I guess it's gotten better, the floors have been a little more clean recently and the facility doesn't always smell like urine the way it used to. Either way, I wouldn't recommend this place to friends and family. We're looking at moving our loved one.

The communication was terrible. We were not happy with the care or communication. They have updated the decor. The food was mediocore.

The Retreat is doing the best they can with what is available in this area. They need trained dietitian, credentialed geriatric social worker, drivers, and activities. Mom (independent living) is spending top dollar for mediocre to sub-par amenities. We worry for the day she will actual assistance or care. Pay attention to your contract and make sure what you are sold is put down into writing.

They need improve on communication with the family and responsiveness. We picked this community, because of the location, and it was closer to my dad.

The Retreat at Conyers is a beautiful facility. Great investments has been made in the main area of the building. The assisted living and the memory care facility was not upgraded with that investment. That investment does not provide value or benefit for those in assisted or memory care because they are in separate buildings. So anyone who is disabled or has memory issues, they cannot access that. There had been a dramatic increase in the cost to live there. We had an 8% increase. There were huge problems with the activities director, they lost their directors so there was no activities for months - residents had nothing to do. When they were happening there was no budget to do anything and they were not doing outings. My mother was very bored and I believe she declined because there was no mental stimulation. The food they served was extremely unhealthy. They made the menu to keep residents happy, not healthy. The chef quit as well. There were budget management issues and a lot of turnover in the staff. I tried for years to work with administration to improve these outages based on the potential of the facility.

[name removed] was a great nurse and kept us well informed. She went above and beyond to ensure that our mother was well taken care of. And we were always informed. We would have liked to see them keep the facility a little bit cleaner. But really it's the people in the place that make all the difference. The people there tried very hard to make our loved one feel welcome and transition well to the environment.

This facility is essentially brand new, considering their recent re-opening. I don't really feel like they've come out with a bang. Definitely a work in progress. They had a stellar reputation previously. But that's gone and I think they're going to have to work hard to retrieve it. The Physical Therapist is good. The Nursing Techs have been ok so far. Communication with the family has been okay. The activities are very limited, but they do have a new Activities Director and we are hoping that helps change things. Overall, we're hoping for improvement as they get settled and work things out here at this facility. I wouldn't necessarily recommend them to family and friends at this point.

It felt like an old nursing home. It did not feel as progressive. It was not a cheery feeling.

We picked this community because, of the location, care services, and we were promised activities that were not real. It's fine - constrained by resources of course. People are nice. I wouldn't warn anyone away from another Atria property. It was bought and converted to non assisted living apartments.

It has been a pretty good experience for the family and our loved one at The Neighborhood. The staff communication with the family is pretty good, if we have questions or concerns about our loved one. The community is able to provide medication management, dressing, and bathing assistance for my loved one. I believe the cleaning of the community common areas and my loved one one's room and bathroom could be better.

The only 2 complaints I have are the food and the maintenance.