Phoenix Senior Living

The services are being reduced more and more while the price remains steep. Even the prices listed on this site are low compared to what is actually being charged. I have listed below some of my observations/concerns: >Meals are no longer a part of the stay and are offered at an extra charge. >Billing errors are commonplace month after month. >The weekly cleaning service that is supposed to be a part of the charges does not happen each week as advertised. Sometimes several weeks may pass with no cleanings. >The building access doors are supposed to be locked down during certain hours but this does not happen. Someone from off the street can walk into most of the buildings at any time of the night. >During a recent power outage the elevators did not work. A resident had to be carried like a baby by an employee up the stairs to her room. As stated in the title bar, I don't look at these as gripes but more as OPPORTUNITY!

Not much communication from staff to family. Have tried numerous times to reach out to the wellness staff but they never return your calls or email. Still have no idea if physical therapy is an option for our mom as the staff have not communicated that info with us.

[name removed] ended up leaving there after a couple weeks and being cared for at her home, but overall not the best experience. Hard to give a fair evaluation for such a short stay. However, she was not given the correct medications. I still can't figure out why. We like [name removed], the RN, very much and I know she spent a great deal of time on it. Ultimately it might have been KP and St Joe's records

The rates go up $[removed] per year. Staff is very nice, just have a difficult to deal with mom. The residents that are self sufficient do very well there. We pay extra for them to see that she changes briefs regularly- that doesn't happen.

My mother and stepdad were among the highest functioning at this facility. If you loved one needs memory care, but is still very social and alert, this may not be the right place. The staff was always very nice and the nurses had a good eye to recognize warning signs of potential health issues. The maintenance of the facility was less than desired. While this is an older facility, it is in a lovely setting with pretty grounds. The area advertised as a "Library" is not fully available for resident use because its used for staff meetings daily. Every time my mother wanted to work on a puzzle, it always seemed to conflict with staff meetings... so my mother lost interest... which is a big deal when trying to encourage enrichment activities. The Executive Director was terrible and was demoted to a smaller property. The next one lasted no more than a couple months and resigned the day my mother was attacked by a psychotic resident. We moved my mother and stepfather after this incident because no one ever called us when she had to taken to the ER and the management failed to take responsibility. With a competent Executive Director, this facility would be good. The hallways started smelling like urine in 2024. I truly liked all the staff members, except the ED. The activity director, [name removed], was wonderful and the techs and nurses were helpful and cared about their work and the residents.

High pricing, a lot of changes in key personnel roles, Director never there, facility no longer celebrated or decorated major holidays, van and movie house always broken, energy level, vibe not good and activities outside Phoenix were far and few. Very disappointing from when Mom first arrived.

Not thrilled with them, I've since realized it's all just big business, which really sucks. They have gotten my loved ones medications mixed up several times, my brother has had to really stay on top of things.

We overall did not have a good experience and communication was very poor. She only stayed a few months. There is definitely room for improvements. The poor communication created or compounded the issues. My sister isn't the easiest but my oldest sister who was dealing with things was extremely frustrated. Think she was going to write a letter to home office or a Missouri office that deals with that type of thing.

It is nicely decorated. The activities and activities director are great. The food is below adverage - especially for the elderly with health issues. It is “Southern” … meaning fried, canned, salty, and inexpensive. The administration does not eat there. An optional fresh fruit and salad bar would be nice. I have consistently addressed this food issue since 2002 with no results other than as a dining guest they have now made me feel unwelcome (they now serve me 30 minutes after my loved one - even with advanced notice AND my loved one is charged for it). I do not care for the onsite administration or the mother company. The onsite administrator I had an issue with when she was at [facility removed] and managing BofS at the same time during Covid. The business manager is borderline hostile to me. The room cost has been raised by 12% and then 8-10% each year for the last two with “levels of care” extra and food trays extra etc. I tolerate it due to my loved one being 96 yrs. old.

Great location and nice facility - so much promise but seem to have trouble finding and retaining good staff. Former Exec Director was just awful; jury is out on the replacement - is the problem local or at corporate, nobody seems to know. Food has gone from passable to terrible as longtime chef left and has not been adequately replaced. Onsite salon and resident activities - talked about during initial sales process but have not been fulfilled. There are some good staff but the rest are lacking.

The nursing home was not very clean- feces in her bathroom. She was unsupervised at times and fell. They need more staff to handle the patient population and dedicate more time to caring for the individual needs of the patients. [name removed] was transported to the hospital twice due to injuries in the short time she spent in the facility. Expensive for the care received. The Hospice Nurse was awesome. [name removed], the lead nurse, was very kind, compassionate and responsive to our needs.

My loved one is a resident at The Neighborhood at Hopkinsville and the overall experience has been just okay. The food is not good. Most of the staff is not great. If I could, I would move my loved one. However, for several reasons, I cannot.

My loved one was previously a resident at The Pearl at Five Forks and the overall experience at this facility was okay. The staff that was there when she first arrived was great. However, there was a lot of turnover and I am unsure why. The cost went up $[removed] a month at the beginning of the year, a steep jump for care etc. Overall, it was fine. With memory issues, I feel that hygiene can be difficult to maintain.

It varies with the staff at The Phoenix at James Creek. During the day the staff was kind, the night shift they were not as attentive and kind. Housekeeping was overall okay. Not super impressive, but not bad. They told us that they would give us a microwave and that never happened. It took a while to get things going like helping my mom shower. Mom loved vegetables and it was always the same canned vegetables, so not much much variety there. She wanted a different kind of juice and it was always the same strawberry kiwi mix, which she got tired of. But overall, the food was good. I would recommend this facility.

Suggestions for improvement: They need to fix their procedures and/or train/hire better aide staff. Medication management needs improvement. I would still recommend them to others, although I'd say the resident's family needs to stay very involved.

The staff seemed very friendly in my experience. Housekeeping seemed to be good in the facility, but I don't know if they spent much time in my mother's room. Communication with the family was good if the facility was trying to contact me, but not always if I was trying to call someone at the facility. Move I process seemed to be fine. The meals were probably the biggest disappointment. I was not impressed by what I heard about the meals.

I would tell them to shop around. Some of the amenities they talk about initially are not as advertised.The staff seems nice but they seemed to be under staffed and they don't have enough security guards.

They are not prepared to care for someone who is SIGHT impaired. Night shift is poorly managed, Staff has tendency to be defensive. No warm water. Med Techs are poorly trained and inconsistent. Don't get me wrong, there are (25 percent) many excellent people there! They need to incorporate activities that would benefit someone with vision problems.

From the start, we had an issue with my mom not being placed on the shower schedule nor was her laundry done for 2 weeks. After we straightened out the oversight, things went smoothly for some months but later we started to notice that on the weekend things went awry! Mom's room was not clean nor was she receiving the care she needed. I brought this to the Director's attention and he assured me it wouldn't happen again, but it continued to occur, mostly on the weekends. We then made the decision to remove my mom from the facility after only 8 months. If Lakeview had put as much effort into taking care of my mom as they did getting my business, they would be spectacular. Kudos to [name removed] for selling me on moving my mom to Lakeview!

He never got a hot meal. You have to hover over the techs to make sure they are doing everything they are supposed to do. "As needed" medications only get dispensed if a patient asks. He wasn't always able to verbally ask, so he didn't get medications.