Phoenix Senior Living

The number one complaint, my parents provide me is the food is atrocious. When you charge someone $[removed] per month, you would think the food would be better than what it is. Sometimes the meat is so hard, You can bounce it off concrete. We do like the staff they have been very helpful to my parents. Activities are not special. Again food is number 1 issue.

The initial tours at the [removed] facility were more personal...they offered for us to join them for a meal (this was before Phoenix purchased them). The facility was clean and bright. Staff were exceptionally friendly.

I would recommend it. It's pretty good

My mother received nothing but great and supportive care. Every employee was so very helpful and nice. They seemed to really care about the residents and families. I loved that memory care was very small number of residents. The apartment was very clean also. I'd definitely recommend the bungalows if springdale.

[name removed] has the personality and knowledge that made the tour extremely pleasing. She made me feel very comfortable going through a very stressful process.

The retreat was fine. Served its purpose well. Would recommend. We moved our senior back home in March. As always suggest people access any facility for their own needs. I would recommend

Mom loves the place and most of the people who work there. Her only complaint is the food is always cold. She chooses to eat towards the end of the serving time- so I assume they are not or do not have a way to keep the food warm if you don't attend the meals exactly when they first open for meal time.

Very good staff and clean facilities. Think others should see for themselves rather than me recommend Myrtle Beach Manor. Everyone he's expectations are different.

The kindness of the staff is what made the biggest impression. We have had some disappointing interactions since Phoenix took over but that doesn't take away from the ORIGINAL people that we deal with.

My mom (and seems like everyone else) are dissatisfied with the food. That would prob be main complaint. I'm sure they have to keep things bland for specialized diets but it would be nice to maybe have a choice of tastier food for those that don't have to have low salt etc. The "in house" Dr (NP) only comes once a month — she's good with getting back to me when my mom has medical issue (UTI etc). I use patient portal — Opti Mantra — but it just takes longer sometimes to get medical care quickly (non emergency of course). [name removed] — med tech is really nice & helpful though. He just has to message her and like I said, it can be a slower process. Don't like not getting a real person on the phone if I call up there. My mom's not the best at keeping watch of her phone. They are awesome about keeping residents busy — parties, bingo, neuro activities. Seems to be a very positive place to be as employees all seem to have a great attitude. Facility is very clean. [name removed] in sales is great.

The staff are friendly and supportive and the community is outgoing and welcoming.

What we like the most about the community is that the staff are very nice and they do a lot of activities for the residents there. Yes, we would recommend Seasons at Southpoint to other families

Great place just priced us out. I would recommend it, but be aware of the increase. I haven't been there since new ownership.

What stood out... The staff is friendly, seems to know and keep up with residents. Everyone is wiling to help and provide information. We especially think [name removed] is excellent as Activities Coordinator. The facility is clean and orderly. The residents appear happy and comfortable in the environment. Overall, very glad to have found The Bungalows at Springfield East.

[name removed], the admissions director, has been invaluable in making my mother’s transition to respite assisted living. She provided pertinent information about the facility and has been our point of contact when we had questions or hiccups. We have not completed a week in their care yet, so we do not have enough experience ce to provide further ratings.

One of the most attractive features is space. Residents are able to go out into garden, at will. The residents can walk all day or night on indoor track. Constant turnover of helpers makes it hard on residents. The residents become accustomed to workers and they become friends . When they move to other jobs. Adjustment to new workers trying to dress or toilet them often combative. Until residents get to know them.

The staff - very caring but do not check on patients often enough; food was above average; cleanliness - good to above average; size of room - excellent. I will say I would place another loved one there if needed. It's a really good facility.

Overall positive experience. Two places they need to improve on is communication and their menu process. I would definitely recommend.

The staff I've met as far as the medical assistants and med techs have been very nice. There was big miscommunication with marketing with some things and there's little to no communication with others. I've had to leave numerous messages to get anyone to return calls and as a matter of fact I left a message Tuesday for financial management and have yet to hear from anyone. Still haven't been able to get a portal created for payments. My dad's light in his place has been I've asked several times and it's been a month. Just been on the fence overall.

I have found the staff to be very knowledgeable and helpful and always very friendly. The apartment is a really nice size for a single person and easy to take care of and will laid out. Haven't had any experience with the food or dining or activities since I don't live there, I haven't really had a chance to find out about those, but they seem to be adequate for [name removed].