Phoenix Senior Living

Smaller facility with only studio apartments; not what we are looking for at this time but we liked what we saw in the memory care unit and would definitely consider this should Mom's condition deteriorate where she needs this level of care.

This was a facility we toured when we were looking into options for my loved one. This was one of the facilities we were seriously considering, and was our second choice. It was a very nice looking community, and the residents looked well cared for. It didn't have as many amenities and activities as the other option we were considering, and during our tour it just didn't feel quite as friendly.

It was nice but, very pricey. We were paying a lot extra for her care, but she was unkempt and they were not taking her to the bathroom often enough. Her clothes were dirty and they never washed them on time. There was a lot of turnover. The way they assessed the monthly fees were so complicated, I couldn't tell what the charges were for. If your people are able to care for themselves I give them a four, but if they need personal care assistance I would give them a two.

The one thing that stood out to me about this place was that they had shared bathrooms and I didn't like that

The halls were narrow and I didn't think the facility itself was as pleasant. I think, and I'm not sure, but I think their dementia patents might have been in the same building, a different area, but the same building as the assisted living and I didn't like that.

My mother was there for 5 years. The first two years it was really good and it just went downhill after that. There were 3 or 4 different owners and after the first on it was not good. My mother went without hot water in her room for 6 months. The were friendly but by the time were were moving my mother out it was not clean. Actually, her room was filthy when we moved her out. The new nurse there is pretty ignorant. The staff are told to speak only to the POA about the care. When I went in there to ask questions they wouldn't tell me anything. They said I had to call my brother. Another thing they did was serve them ice cream after every meal and my mother is diabetic!

Older facility. Built in 1994. Reminds me of a hotel or college dorm. Could use a paint job and new carpet. Rooms are rooming.

Quite big. Might be overwhelming.

This was a very clean place and the clients are a little older here but they have lots of activies.

This would be a good place for just my Dad. I think Mom is too independent to enjoy this type of atmosphere. It was lovely and a very nice atmosphere, but the level of care far exceeded what my mother needs. The accomodations were small for her.

This facility IS NOT an assisted living facility but they will say they provide assisted living. Make sure you are educated in the difference between a personal care home (which is what they are and put themselves out to be) and an assisted living facility, at least in Georgia, so your expectations are realistic. The difference significantly impacts the required staff qualifications and accountability. The following website can provide good, unbiased information that might help guide you in making the right decision. It is important you know what you are getting for your money and your loved one. [removed]

There were some problems with medication. I would encourage people with loved ones moving into any community to give it a couple of months. There is such a shock and adjustment that even if they hate it at the beginning, just wait it out. The caregivers and the kitchen staff and the cooks were good they did a fine job. We had issues with the director and the administrator. It was clean and beautiful though.

The $[removed] nonrefundable payment that must be paid immediately was excessive. Dad was only there 6 weeks, so that $[removed] seemed unreasonable. I think they should have pro rated that charge. When we were cleaning out dad's room, the main thing the facility director was concerned about was to make sure we took his mattress. I would not recommend the bungalows to anyone.

Quality of care - 5 (clinical nursing staff), 2 (aid staff). My mother-in-law was a resident at Bungalows for a few months. Near the end of her stay, she fell in her room and suffered major bruising and a cut on her face. She was rushed to the ER by ambulance, was examined thoroughly, and returned to Bungalows a few hours later. Unfortunately, we only learned about the fall (and related ER trip) about 9 days later. We went to Bungalows to pick up my mother-in-law to take her to the ER because the staff nurse advised us that her leg was swollen. When we arrived, we noticed bruising on my mother-in-law's face and a healing cut above her eye. We immediately spoke to nursing staff and asked where the bruising/cut was from. They consulted the computer records and told us that she had fallen in her room in the early morning about 9 days prior and had been taken to the ER where she had also been diagnosed with pneumonia (which we also were unaware of). We expressed our frustration that we were not notified about the fall or her ER visit, especially since when my mother-in-law had fallen previously, resulting in NO injuries, nursing staff had called us immediately. This fall was MUCH worse, and yet we weren't contacted at all. Later at the ER, the medical staff noticed additional bruising on my mother-in-law's torso and leg (in fact, the bruising on the leg was the apparent cause of the swelling). Since this was our first awareness of this additional bruising, we again reached out the Bungalows and expressed our increasing concern over the extent of the fall and inquired more about what had been done at the ER visit so that diagnostic testing to determine the extent of the damage would not be duplicated. Soon after, we requested the records related to the fall from the Bungalows, and we discovered that the aid working with my mother-in-law the morning of her fall had actually recorded in the written record that she had spoken with my husband that morning and notified him about the fall (which was patently false). We even reviewed our phone records and found that we did not have any missed calls from Bungalows indicating they had not even attempted to reach us. We spoke with the Bungalows' administration about not only the lack of notification, but also about the aid's falsification of the records. The admin stated that they would review their procedures, but we were not very confident that anything would change. (Due to my mother-in-law's condition and our lack of confidence in Bungalows, she ended up being transferred from the ER to a nursing home and never returned to Bungalows.) While we had been very pleased with Bungalows' staff up to this point, especially their nursing staff, this experience very much soured our perception of the facility. While the aid who falsified the record was obviously in the wrong, and the rest of the staff might be very competent and professional, our experience with the facility following her fall leads us to the conclusion that the Bungalows has a lot of improvement to make on how they handle notifications and dealing with bad staff before we would be comfortable recommending the facility to anyone else.

They make a lot of promises during the tour, but they are extremely understaffed and do not follow up when issues are brought to their attention. The rooms - They are decent. The entire place needs some cleaning and updating.

My loved one was in the Memory Care unit. While some of the CNAs were very pleasant and caring, some were not. Understandably, because it was evident they were being overworked. We witnessed staff from the admin offices double up and work along side the CNAs from time to time. (I assumed they were certified but I never checked) Sedation medicine was administered because of agitation, but they abused it. They could not handle our loved one adequately, but never proposed or suggested alternatives. When we discovered he could no longer swallow on his own, we found residual crushed sedation medicine in his mouth that had been there for days, along with terrible hygiene. Bed soars developed, and the staff did not follow the wound care nurse's orders. They worsened so quickly that he lost the ability to walk. Once that all started, it was a slippery slope and he advanced quickly to hospice. The quality of care does not match the high pricing.

Management is poor -- unfriendly, unwelcoming and unresponsive to family members. I brought something to my brother one evening and the front door was wide open at 11 pm. I sat in the lobby over 40 minutes before someone closed the door. This is in a facility where residents don't lock their doors. Very dangerous.

The staff, transportation, activities, facilities and rooms are all above average. The dinning room and meals however have been mediocre at best and usually well below acceptable. They do have a new chef on board now that has improved meal and food quality considerably. The biggest complaint however is that even though I have a signed contract explicitly stating that 3 meals per day are included in the rent payment they now state they will make the dinning room open to the public along with a liquor license and start charging for all meals separately from the rent charged. Without meals included the price for rent will be absolutely laughable if it didn't want to make you cry for the residents that cannot afford this! A complete game changer!

They could improve on staff they don't seem to have enough to keep up with everything. Staff isn't friendly and they complain about having to work so much. Rooms should be cleaned more often. They serve a lot of sandwiches instead of healthy meals. It just doesn't meet our expectations for the amount of money my sister spends there.

They are not trained properly. I had items stolen. They did not assist you hen help was needed at night or after hours. Money was wasted on a call button that they never answered. Get to know everyone who is involved in your love one's heath care, make sure they write a care plan and check your expenses. Ask questions about staff training and education. If your love one needs a lot of assistance look elsewhere. If they are independent, they should be okay. The amount of money paid did not equal the services rendered.