Phoenix Senior Living

The community is very conveniently located for our family and is close to the church our loved one would be going to. It seems less expensive then the comparable communities. The dining is set up into smaller multiple dining rooms rather then one large dining area. The staff was on the ball; they were all very friendly and helpful. We spoke to about 6 or 7 residents and each one of them said they were happy here at Legacy Heights. Dawn McKenzie from A Place for Mom was very very helpful. She set up all the appointments and provided us with good advice on how to prepare my loved one for the move.

They have two caregivers who speak spanish. It's my favorite so far.

Very nice facility for dad.

Excellent visit! Director and staff were generous with their time and answered all of our question. Can tell they are "in" to their job in serving their residents. Impressed with the staff at work, all attentive and smiling. Clean and bright describes their facility. Will be hard to top this visit.

Extremely nice

talked with residents. Very favorable Director okay;requestede info Good choice. Spoke w Director while in Pensacola

like the fact that it's small. REALLY liked this one. Too bad they don't have anything available now. PUT ON WAITING LIST.

I have been very pleased. They do a good job with the food. They serve plenty of food, give a good variety and the food is great. They do my laundry, and provide cleaning. They offer weekly activities and frield trips. It's a good location, and good pricing. The satff is easy to work with. It's a good place with a lot of activites. Overall, I would recommend this place.

It was an exceptional tour, just went with one closer to family.

We chose Myrtle Beach Manor because the price was fair compared to others and the location was very convenient to my home. They do have a sign up fee of [removed]. My husband got kicked out and the staff seemed like they were really concerned about me and my husband as well. They gave me my money back as well which I really appreciated and I got it back quickly. They have been there a long time - my husbands mother was actually here 30 years ago. They have a great chef and the food is good. I would recommend their memory care unit to others looking. I have 12 years experience with caregiving as well and have experience with many places. I have a former client here as well that I recommended and she loves it there.

I love living here, have made lots of friends & a lot of friendly employees that are nice & friendly and very helpful. And the place is very peaceful. And we have a lot of fun.

They were very nice but a little slow on getting paperwork done in the beginning. But other than that everything has been great. The apartment here was bigger than most of the others that I looked into and she's got a one bedroom that is perfect for her. I would recommend the Bungalows to other families looking.

We chose The Phoenix because of the convenient location, I needed her to be close since i am her primary caregiver. I also liked that they have transitional care, it goes from independent living to assisted living to memory care. The staff really do their job. My loved one fell last night and when she pushed her button they came and got her right away and called the paramedics, there was no wait time for them to help. I would recommend The Phoenix others looking.

The experience so far has been very good, the community is very clean and the staff members are friendly. From what we can see they offer a big variety of activities for the residents who are interested. It is expensive but compared to the other places in the area we looked it, the value is pretty good. Our loved one has a good size apartment with a separate living space. Our only complaint right now is with the quality of the meals. We are not sure if it is a supply shortage or they are having trouble finding good kitchen staff but the meals right now are below par.

The response time to needs has not been quite as we understood it would be. We were told 3-5 minutes, but have found it to be much longer than that for various reasons. But otherwise the care has been good. And the staff are very responsive in reaching out to families who have concerns. They try their very best to get everybody involved in activities. So activities are there, although with Covid restrictions, they're limited in getting people out and going to places. But they do their very best to encourage residents to participate in what they do have going on. I feel like we're getting our money's worth overall aside from response times. And I understand that staffing is a challenge throughout the country right now. But I would most certainly recommend The Phoenix. Just make sure your loved one does not expect constant one-on-one service like they might have gotten at home.

Our experience has been great from the start, the week our loved one had to move in she had a full and spend a week in a nursing home. The community worked so well with our schedule, they held our loved ones room and when it was time to move our loved one in they really helped facilitate everything. Our loved one had adjusted very well there, they take great care of her, and she is really like it.

My loved one was only there a short time, a month or less. Covid also limited my ability to interact with and experience the community. It's strictly a memory care facility, so going in there, I knew my loved one would receive whatever care he needed without having to move up in levels in care. In dealing with them from a business standpoint, they were very good. They were helpful in making move-in preparations, and the people at the front desk made a big impression on me. Everyone was very friendly, which was one of the main things that really attracted me to the place. I know that there were activities scheduled, but I never got to observe them. The cost was competitive or even a little less expensive than other places, but we weren't there long enough to determine what the value was like.

I would tell others that there were select few nursing and care staff that were devoted to the residents. The office and business staff are responsive when you call them. Most of the other staff were there to collect a paycheck. I would like to see their follow up and follow through improve. I didn't feel they followed up on requests that we made for our loved one.

Wonderful, polite, engaged staff. Nice decor and pleasant atmosphere. Residents whom we saw seem happy. Memory care area more light, less open than we hoped. Love the "Illuminations" program idea. [name removed] seemed to understand our needs and concerns.

Very nice facility. [name removed] was very willing to accommodate our family's unique needs. Also very impressed with [name removed] the illuminations director. The memory care until did seem a bit claustrophobic however.