Peregrine Senior Living

There was a much higher ratio of patients to staff. There were a few staff members who were wonderful with my mother, but others who were not. They tried to accommodate my mother's vegetarian diet, but we had to bring food to supplement to be sure she was getting enough food/protein. As a whole there's a difference of night and day between our current facility. Not to speak badly of the Peregrine, because the differences also has to do with cost.

I toured with Peregrine Shaker and found the facility to be very old looking and worn out. This was the main reason we did not choose them.

This was an average community. The rooms felt more like a dorm room and not an apartment for my loved ones.

Some people are very oustanding, and some barley make ordinary. There is alot of people with important jobs, and some that just occupy a chair. I am very dissapointed at amount of education/training with staff They lack training and corporate culture. I thought my loved one would get love/attention, for the amount of money that is being paid. You have to really stay on top of things. They should have more frsh fruits/veggies according to the season. Regarding activities, the schedule is good but the staff should know the interests of the residents, and theydon't do a good job of linking residents with activities

I was not happy with Peregrine Shaker at all, they could have improved on a lot of things.

I don't think there was enough activity for the residents. It was very quiet, but for the most part, the residents were left alone and there was not much for them to do. There wasn't really enough staff around to assist with getting them to any activities they did have. The staff were friendly, but a little standoffish. They just did not have enough staff for resident needs overall. When we first moved in, there was nobody who came in to welcome our loved one or explain how things worked. She was pretty much left on her own. Quite a few times when she did need help, it took a very long time for them to respond. The one highlight was the food was good.

Care was good at first but went downhill. Care plan was put in place for safety concerns but was not followed resulting in several injuries and ER trips. Atria never took responsibility and sited staff shortage and placed responsibility on the person with dementia. Communication with the family also was lacking.

11 weeks my Husband resided at this facility. ( This was before Covid struck. ) When transferred to a skilled nursing facility, staff there reported and documented, "bright red fungal like rash in bilateral groins and peri area, right hip showed deep tissue injury, right heel showed deep tissue injury, left heel showed Stage 111 pressure sore and right elbow scab". ( I did notice this elbow injury before scabbing over, and was told " I should of reported it sooner,") No follow up there. All this after only 11 weeks. I did send letters to the Peregrine Corporate Offices regarding my concerns and never received any feedback from them. No one seemed to care, no empathy from them what so ever. No one held accountable. In conclusion, my experience at Peregrine turned into a nightmare. During the time my Husband resided there, I had no major issues. Maybe his elbow injury, but everything else all came to light after he was released and transferred to skilled nursing.

I would say don't go there. There was poor nursing care, inattentive staff, medical errors, and medicine errors. The paperwork was ridiculous, and I couldn't leave a voicemail for anyone. I wouldn't send my dog to them. The nurse supposedly that is on staff there, she is on call for the entire country. They only have LPN's and no RN like advertised.

Atria promises things but they don't stick with it. They ask you to provide proof of what they promised in order to follow through with it. We chose this community because they said that they would work with us financially, and in the beginning they did. The care is wonderful though. The food is pretty good and they offer a variety.

My dad was there 3 months and in that 3 months many problems mostly with his hands on care to the point we have moved him out . There is a new administrator who understands the place needs an over haul so really hope things improve and that my dads new place provides the care we expect and he deserves .

Life Guidance is terribly run. Much turnover with directors. unsupervised staff. Management does not listen to concerns

Life Guidance is extremely expensive here and you dont get what you pay for. Turnover is pervasive and they have gone through three LG directors in less than one year. Aides are good but basically they are doing it all with minimal supervision and support. Most of them are burnt out as they are overworked and underpaid. Director does not take action and dismissses complaints. Very little communication with families, no support groups. Looking to fill beds and take your money. Poorly run.

You need to consider retaining a relationship with a primary care doctor instead of relying on the facility to provide medical care. It is for this reason that I've rated core services as "0" as my loved one was not given timely or effective medical attention. As medical care is outsourced, you should reconcile how much you pay for these medical services against the care actually received. I learned this lesson but my loved one suffered the consequences. With this rating, I hope to prevent this from happening to someone else.

I mainly disliked the Atria Shaker, but it was a beautiful place. First of all, the original person who did tours did not show me around that day. It was expensive, and we didn't meet their financial requirements. I also have relatives who volunteer at the Atria Shaker and they have witnessed the staff speaking and behaving in a detrimental way. It was not a great place.

When I first walked in they had a vase filled with dead flowers in murky water. I really felt like I got a sales pitch. I didn't feel like my mom would matter to them.

my mom is not interested in this facility because of the small living area for her and my dad

Due to covid there was a serious disconnect with communication, when we would call and ask questions we would get a different person every time with a different answer. Our loved one did contract covid while she was there, and luckily it was a mild case but we had to take her out so she has been staying with us. They will not let her come back into the community unless she tests negative three times and quarantines for the 14 days which is confusing to us since the other Atria's guidelines are not like that. They also did not help explain the laundry schedule, house keeping schedule or activity schedule to her while she was there.

The food is not good and by the time they get it to your room it is always cold. There are few activities and the ones scheduled are frequently cancelled. Usually they get cancelled because staff did not show up to work. The only good thing is that it is near a Stewarts so you can get something decent to eat there.

You are basically alone in your room 24 - 7. Cold food is delivered with a small cup of soda for a beverage (coffee in the AM - cold). It is awful. There used to be activities but they were slowly eliminated. It is isolation.