Peregrine Senior Living

Care services were not good. No daily activities. They were very understaffed. Staff were honest and wanted to do more.They had no activities whatsoever for the memory care residents to do. They never went on any outings or left the locked unit. Unit is too small. Does not smell good.

Not there anymore. Unless your loved needs minimal medical assistance, you will be disappointed.

A very nice facility. Frequent turnover of aides. The kitchen has taken a turn in the last few months. Short staffed; ran out of tilapia special last Saturday [date removed]; out of white bread one day last week; beef brisket served so tough unable to cut it; my mother had to wait nearly an hour for her order to be taken 1 day this week. Unacceptable, especially with what the cost of rent is.

Sadly this place is not what it seems. It is a shiny new facility that doesn't give a damn about the people entrusted to their care. Their staffing ratios are not what is advertised, or safe or legal. Swing by unannounced on weekend and you will see this for yourself. At times they have no idea how many resident are currently in the facility, which obviously begs the question how do you know everyone is accounted for? (Spoiler alert - they don't). And good luck finding any staff member at night, even one! This on top of unclean conditions, lack of attention, apparent lack of knowledge and experience concerning memory care needs and poor communication make for a subpar facility.

Been there a few weeks. Feel like they Over promised & under delivered. Opened in September, tons of staffing changes in January and it’s currently understaffed. Seems like more residents are moving out than moving in. Not convinced that the current staff in experienced in taking care of elderly with memory issues. Communication is a big issue. And the senior staff is not good with follow through. Don’t think we’ll be here long term. Very disappointed.

The care was well below a standard you would want for your loved one. Patients not treated with the respect or dignity they deserve as their Alzheimer's disease/dementia progresses. They will convince you that drugging them to the max is what they need instead of alternative behavior management and properly training their staff. As staff goes, constant turn over, severe lack of training and most administrator's lack in professiolism and can look you in the face with sincerity and lie. Can you imagine how bad it truly is when loved ones are not there? Lack of care and proper staffing lead to falls and constant ambulance trips to hospital. Especially on holiday weekends. Low staffing and temps and off they go because of laziness and poor training. I wouldn't leave my dog there for a day. Nothing but regrets and guilt for thinking it was the right place for my loved one. Don't make the same mistake, look elsewhere.

The Cheektowaga Location is the most unprofessional, unsteady place in the world just incase you are trying to bring your loved one in there DONT! This is literally the worst facility, they dont know how to treat their employees or clients. I had my parents there for a couple years and just a few days ago i find they fired one of their best employees over him not being able to show up for his shift while being sick in the hospital. I just believe if an employee is sick I would much rather them call off than get my over 70 year old parent sick as well. They discriminate and are very races in there. I can't stand this facility my family will be out as soon as i find something more reliable being that half of their staff is gone anyways due to the lack of communication they seem to have with their employees and residents. I can tell you i was shocked to hear that they LOCKED up the refrigerator because they thought employees were stealing things from the fridge. I personally don't care if they are or arent but if my Father is hungry at 3 in the morning and wants a ham sandwich i believe is only right they get it being that they are paying over $3,000 for their stay there. Also kinda sucks when the residents know everything that is going on with the employees and what ever other issue they are having within the company. Lets not mention that they don't know how to pass out medication and when to. I wouldn't recommend this place to anybody and just know my family will be out ASAP and I am trying to get in contact with HR/DHQ as I am writing this.

My loved one is doing okay in the memory care. Everything is good for them till she moves out. This community is for residents who have advanced memory lost. My loved one is not there and the community could have been honest and upfront when doing the assessment. We did not need to spend this amount of money.

peregrine is not the place for my mother. They do not take care of her like they should. I would rate this place a zero for senior living. [Name removed] the marketing person did not explain to me when I met her that I would have this much problems. I am trying very hard to get her out of there

Overall a disappointment. My father has been there for 7 months. They do not have the experience to maintain these people. They can not and do not get him in the shower or get him to brush his teeth or anything from personal maintenance. We get in there and have to change his clothes ourselves, These people can't even get him to change his shirt. You would think every couple of days they would change the clothes of everyone as well as check to make sure they have not soiled themselves. A few times we have got there to find him an absolute mess. They have the potential for a great place but they are 100% hands off in many important areas.

My brother has been there for several years and the care he receives is below standard. His living there is not Medicaid funded. He pays for his living/care out of his own hard earned money. We felt when the time came for my brother to be placed in a nursing home facility he would be in a place that we felt fit his needs. The care givers do not watch over the patients. I have seen this too many times when I have visited him. My 2 brothers who are his executors have also witnessed this and have complained many times. Apparently on deaf ears.

We had a loved one here. Not a good facility. Staff isn’t consistent and most aren’t familiar with how to care for elderly with memory care issues. They are having their current employees post positive “reviews.”

No no no!!!! Awful place, awful managent. Unsafe, unclean. Staff have little to no memory care training or experience. Residents are a monthly check and that’s all. It’s a revolving door of staff at all levels. Families are leaving left and right. Huge red flag when I started to see that. 2 months was too long for our loved one to be there. Have filed a report with the Dept of Health. Left a negative review on their FB page and they have removed it. Guess they don’t want people to know the truth!

Nothing good about our experience here! Unsafe, unclean and the staff is deceitful. My mom was here only a few weeks and it was terrible from the beginning. Do not leave a loved one here.

The staff members were excellent. I was lead to believe that they had a lot to offer my husband who is suffering from dementia. I was told that they had all kinds of activity's for him. There was absolutely nothing to offer him. I was told that the facility was locked down. True it was but my husband got out 4 times from emergence exits and I was with him each time, So this is a facility for women ages 80 and up and like to play bingo.

This place is all about making money, once they get your loved one in the don't follow through on their promises. Ever increasing charges because what are you going to do move your loved one. They know that's not practical for most elderly people especially those on a fixed income. They screw up medication..yup MEDICATIONS! They have a revolving staff because they can't keep any quality workers there. The new management is to blame for that, it used to be a decent place. Also the food is terrible, my loved one can't even eat it about 25% of the time. For ~$3700.00 a month you'd think they could serve a decent meal. Any requests my loved one has gets only lip service, they have meetings for the residents to discuss problems but nothing is ever done, month after month. The management is cold and uncaring, all business and no compassion for the people they serve. I don't think they have an elderly parent.

We went through everything that they asked us to, with their policies and procedures. Their management team was awful, and never returned a call. From day one the toilets flooded every other day, and even though employees told me that it happened all the time, they tried to blame my parents. I feel sorry for the people that work there. They were severely understaffed. They staff hates the head of maintenance, they don't even have maintenance on the weekend. I had to be there to handle most of the care, it was so bad. I wouldn't recommend this place for anyone, unless maybe you are bringing a dog. The resident turnover here is unbelievable, people come and stay a month and then leave.

The administration at this facility is extremely rude and unprofessional. They act as if you are dirt under their feet. They only have two LPN's and the rest are med tech's. The med tech's are very unfriendly and do not give anyone the time of day. My mother is hard of hearing and is also blind, when the med tech's give her the pills(although they are ALWAYS late) they just shove them at her and leave. I would NEVER recommend this facility to anyone.

It is a for profit enterprise and if you look carefully-it is very obvious. I would not send my worse enemy or my family dog to this facility!