Peregrine Senior Living

It seemed like a great place, they told us all the things we wanted to hear. Then after getting our loved one in there, the communication stopped. The place is clean and the staff is nice. But she seems a little un-kept. Her clothes are clean, yet her hair is unclean and is not combed. So, not sure how many times they bathe her. The quality may be nicer than some other places and it doesn't smell like some other places. But when the money runs out, we're back to square one.

If you have physical disabilities, this staff is not well versed in dealing with progressively changing disorders. "This is not a nursing home ". I would not recommend this facility for the disabled.

My mother was a resident at Peregrine Guilderland and it was not a good fit for her. I would recommend this facility for someone who is quite independent. It just wasn't what my mother needed.

They are seriously understaffed, and some of them actually ignore the residents. Also, there were 'several ' instances where they were or had sent my mother to ecmc without letting me know. Also, she was mobile with a walker for a year b4 going into the facility and within 2 months, she was totally no longer mobile . While the staff was always nice to me, another issue is their total failure to return phone calls. Sometimes it would be over a week

I liked the staff, and it is the same setup as another community I saw. The room they showed us was smaller and not as updated as we wanted for our loved one.

They do not encourage or engage the residents in the activities they have. Those activities also do not happen when they are supposed to according to the calendar.

Our family had an in person tour experience and it was just all elderly seniors with drool down their face, sitting in the chairs not interacting with each other and it was just not very appealing to our family.

Good community, and felt institutional.

The community seems more like independent living than assisted living. There are activities but there is just no reminders or encouragement to participate. I would recommend this community to others if your loved one needed independent living.

At first, I was totally on board and recommending them. The sales person was wonderful. I don't know that I would mention them to others now. They've had consistent problems with communication and getting back to me. And I'm extremely disappointed in that. I will say that the executive director is good about getting back to me. And the day-to-day workers are wonderful. They're great at handling my loved one's medications. I picked them because they have a memory care unit, and they offer a lot of activities - painting, bingo, stories, movies, etc. And they stop by and encourage the residents to participate.

Offered a lot of services and activities but had that "institutional" look and appearance. Room was very tiny.

The food is mostly awful. Only the dessert is good.

The layout of this facility was not as appealing or open as Brookdale. The areas were not as nice and seemed outdated. During our tour I felt like we had to ask all the questions and there was not really a good overview of the facility or a welcoming feeling. We knew a lot more going into this tour since we were already on others so we knew what to ask but for those that may be their first visit I don't think they would walk away with everything they needed.

Not a good location and did not feel it there.

Clean and pleasant surroundings; staff friendly. Private pay price is too steep for us.

This has been the best choice for my Mom. Recently she moved from assisted living to their Life Guidance residence because of her dementia. Staff is very nice but constantly changing even at the top which makes me wonder.

At first they seemed very nice and helpful. Then I got a call on April 29, 2017, a Saturday, saying we needed to com in a sign a contract the next day (before the end of April) to take advantage of a "special price." We went, and they wanted $6,600 to hold the room at the "special price." In the course of the conversation the salesman and the director told us four times that if my mother could not make it for some reason (she ended up needing to be in a nursing facility, not assisted living) we would get the money back. A week later, after our mother went back to the doctor for more x-rays, it turned out her hip was not healed. When I called Atria and asked them to refund the money, they said they needed confirmation in writing from her doctor, a stipulation they never made in our conversations. Our mother was in a nursing home in the Bronx! We live in upstate NY and Pennsylvania! We didn't even know the name of the doctor who examined her! They kept saying they "know how hard this is" and then made it even harder! Ultimately we got the full refund.

My friends are not happy there. Maybe it is just the loss of control over their lives that they are rebelling against and the loss of privacy - both part of the reality of being taken care of down to the distribution of their medicines. The adjustment is hard. The two bedroom apartment was the largest and nicest that we saw during our search. The bookkeeping of charges each month makes their bills difficult if not impossible to figure out (and I am helping them). It is not a regular amount and makes them uneasy because of course Atria takes these varying amounts out of their checking account directly. Are these just the usual complaints everywhere

I am really pleased with them. They lack in communication. There is a problem with them communicating, most of it I have to do and I am not included in the loop.

We toured this community when we were looking into care options for a loved one. It seemed like a nice enough place, but out of the few we looked at this seemed the most in need of some updates and renovations.