Peregrine Senior Living

We've had a bit of confusion w/ prescriptions, pharmacy, & medical appointments. Some things stated in their handbook aren't exactly the way they turn out. Their food service is also not as consistent as it could be. Often it can be rather slow & special orders are inconsistently correct. We have no safety or cleanliness concerns. The staff is helpful when asked directly.

In general ALF's have issues with personal care aids. Reception Desk staff are wonderful. Activities staff too. Important to remember they are PRIVATE PAY. They do not take Medicaid and once you're $ runs out...good luck. I felt ignored by director, [name removed], and staff who does tours afterwards.

My husband was at Peregrine for approximately 5 weeks and they sent him to the hospital twice in that time period. He is now in a nursing home. I don't have any negative issues with Peregrine and found the staff very caring and helpful, although I am basing this on a very short time span.

My husband was at Peregrine for approximately 5 weeks and they sent him to the hospital twice in that time period. He is now in a nursing home. I don't have any negative issues with Peregrine and found the staff very caring and helpful, although I am basing this on a very short time span.

We had a few issues with the staff and I feel they were not dealt with to my satisfaction. The food could be a bit better at Peregrine Shaker, as I've tried it a couple of times.

My relative was tested at his facility to move into Peregrine. I had a moving company move his heavy items, and I moved the rest myself. When I arrived I noticed the residents all sitting in lined up chairs waiting for some entertainment. They all looked the same like manikins in a row. A few hours after he arrived there, his aid discovered that he had a bed sore, and the staff said he was not allowed to stay there with a bed sore. They sent him to the hospital. The hospital examined him and sent him back, but Peregrine refused him again and sent him back to the hospital. The bed sore was level 2 and Peregrine would not take him back until it was healed. Peregrine was going to hold his room until he was better. He contracted pneumonia twice, E-coli, and a bladder infection when he was at his rehab facility. Two months went by and Peregrine came to test him. They did not take him back, and he had to pay $[removed]+ for his less than one day stay at Peregrine.

My loved one was previously a resident at Peregrine Senior Living at Onondaga Hill and the overall experience was okay. To be honest, when my loved one first went there I thought it was great. But, it's more of the "looks" of the facility that fools you. Communication wasn't always the best. Meals were very good, my loved one definitely enjoyed the meals. I feel the turnover for aides seemed like a lot. I never knew who my loved one's aide was because they didn't always wear their name tags, and it seemed to be a different one all the time. I witnessed staff yelling at residents, also the medication tech was saying stuff out loud like she didn't get paid enough for what she had to do. For the cost, which went up 3 times in a year in a half, I wouldn't recommend. I moved my loved one to a different facility.

I put him in there because he was falling and everybody said he would be safer in a home. He fell more there and wound up in the emergency room more than home. The last time I brought him home. He died 11 days later and it has crossed my mind that Mercy Hospital missed something but its water under the bridge. I was told that he had to go into that facility instead of the one on Sterling Drive because they had a better medical staff. They had aides passing out medications and were short staffed a lot. I don't think they had any RN's in the facility so I don't know how they got away with claiming a better medical staff. His case manager was a jerk who cost me $1000 because she didn't do her job. On top of that after causing me an extra day in that pigsty Buffalo Medical Center she said oh well it probably will only be a few bucks like money grows on trees. Most of the aides were great but I wish I would've kept him home.

The staff is so loving. Impeccable housekeeping. Does personal laundry and cleans rooms weekly. The meals are good. I wish the activities were better. I would recommend this facility to others, based on our experience.

Pros- Very kind staff, attentive to all physical needs, weekly happy hour, clean spaces, and excellent room quality. Cons-assigned seats at a specific table for every meal and limited interactive social experiences. I think this is more concise and focused.

It seemed like a great place, they told us all the things we wanted to hear. Then after getting our loved one in there, the communication stopped. The place is clean and the staff is nice. But she seems a little un-kept. Her clothes are clean, yet her hair is unclean and is not combed. So, not sure how many times they bathe her. The quality may be nicer than some other places and it doesn't smell like some other places. But when the money runs out, we're back to square one.

If you have physical disabilities, this staff is not well versed in dealing with progressively changing disorders. "This is not a nursing home ". I would not recommend this facility for the disabled.

My mother was a resident at Peregrine Guilderland and it was not a good fit for her. I would recommend this facility for someone who is quite independent. It just wasn't what my mother needed.

They are seriously understaffed, and some of them actually ignore the residents. Also, there were 'several ' instances where they were or had sent my mother to ecmc without letting me know. Also, she was mobile with a walker for a year b4 going into the facility and within 2 months, she was totally no longer mobile . While the staff was always nice to me, another issue is their total failure to return phone calls. Sometimes it would be over a week

I liked the staff, and it is the same setup as another community I saw. The room they showed us was smaller and not as updated as we wanted for our loved one.

They do not encourage or engage the residents in the activities they have. Those activities also do not happen when they are supposed to according to the calendar.

Our family had an in person tour experience and it was just all elderly seniors with drool down their face, sitting in the chairs not interacting with each other and it was just not very appealing to our family.

Good community, and felt institutional.

The community seems more like independent living than assisted living. There are activities but there is just no reminders or encouragement to participate. I would recommend this community to others if your loved one needed independent living.

At first, I was totally on board and recommending them. The sales person was wonderful. I don't know that I would mention them to others now. They've had consistent problems with communication and getting back to me. And I'm extremely disappointed in that. I will say that the executive director is good about getting back to me. And the day-to-day workers are wonderful. They're great at handling my loved one's medications. I picked them because they have a memory care unit, and they offer a lot of activities - painting, bingo, stories, movies, etc. And they stop by and encourage the residents to participate.