Pegasus Senior Living, LLC

They have done very well at facilitating the process of getting a resident moving in from another facility where things didn't work out. It is a very nice place and the people there are wonderful. You have to ring a bell to get into the memory care unit, and then wait for someone to come let you in. That can be a bit of a pain. Other facilities have a code they will give you without having to wait for the staff to come and let you in, and I prefer that method. At this point I would say we are very satisgied with Emeritus at Ridgeland Pointe.

We are very happy with it. It's very clean, and the staff is very friendly. Everyone is very sweet and kind. They are very attentive, someone is always right there. The food is her favorite part, she loves the meals. Everything is wonderful, as long as she is happy that's all that matters to me.

Everything has gone very well so far at Brookdale Sun City West! I really can't think of any aspect I haven't been satisfied with. The facility itself is clean and well kept, and the staff have all been very friendly and accommodating! Other than a little confusion with the paperwork at the outset everything has been great!

When we came in, April and Amber contacted me and came out to see him at the hospital, and everything was presented well. However, when he got set up there, there were a couple of small issues. For one, he was supposed to be in a downstairs room as he is in a wheelchair, but was placed upstairs at the end of a hall. It took a little while for him to be brought the food for meals. So there were a couple of small issues that impacted our experience. They are very good, but they did not follow through on a couple of specific things that were promised. Granted, my husband is a hard person to take care of. , but based on the experience he was not pleased and does not want to go back. But keep in mind that he is a very hard man to please. They really were very sweet and wonderful in most ways.

My mother loved the location & size of apts. We never got formal tour, b/c office seems understaffed. Pricing is a bit too high, so would depend on specials for Jan & Feb. washer/dryer connection.

They have done a really great job getting mom situated into the place. They are giving her time and space as she gets adjusted, yet they really do encourage her to get involved. The services (therapy for example) they offer are great.

I feel the care givers at Brookdale Pecan Park have really tried to get to know my dad and take care of him well. On the downside, the business office seems horribly disorganized. They send me a huge bill, I ask for the details of what makes the bill what it is, and they deny, which I think is ridiculous. For the money that this costs I expect to know the details of what I am paying for. Then for December I call to get a confirmation of what I owe and they give me three different numbers. Aside from the business office, it has been a good experience. On the clinical side they are great. On the business side, they need some improvements.

I have been in therapy for a year and a half and Town Village Arlington is absolutely one of the best establishments I have seen and been a part of.

They were very good at explaining everything. My aunt had it stuck in her mind that the rent was going to increase every year and she couldn't understand why. The manager was very good at carefully explaining things (price of food, cleaning materials, etc.) to help her understand and bring her at peace with it.

Emeritus is a really beautiful place with excellent people. My experience was not great, but that was due really more to my moms situation than it was Emeritus. I think everybody there is awesome. The place is set up beautifully. Unfortunately for mom it was a little late as she started going downhill fast and died within a couple days of getting into Emeritus. My only complaint about Emeritus themselves is that we ended up paying a ton of money for my mother to be there overnight. The way that their billing works, etc., was a little concerning.

The staff is very attentive. No matter how many questions I have, it never seems to be a bother. They are very caring and right on top of things. I do think they could do some better things with the activities and change it up a bit. I do think they might consider looking into the food that they are preparing. They do have their own chef, but the elderly are often used to simple comfort food. The food is also not always brought out hot when it should be. That said, the place is very clean, and staff is incredibly friendly, and we are very well pleased. I understand that they are new and some of these kinks will likely be worked out over time.

I have only been here a couple of weeks, but I am very satisfied so far. I really can't think of anything they can do to improve.

What I particularly liked was, they bent over backwards to give you what he needed. They seemed to genuinely care about him, and whether he ate his meals or not. He needed special arrangements in the bathroom, because he was in a wheelchair, and they took care of it for him. I don't know about activities, but from what I read they're fine. My relative wasn't there very long. The location was convenient for him, because it was in the area where he lived. We live in a different area. We're all very thankful for the care that they gave him, while he was there.

We got my aunt moved into Brookdale and have been so pleased with the arrangements there. My aunt is making friends and seems to really be enjoying having her own place. We feel comfortable with the security of knowing there is someone to help her if the need arises. We're very happy with this choice.

I think they do a great job overall at Brookdale Plaza Memorial City! It's a nice looking, well run community. Joanne, the woman who helps new residents get settled in, does a great job getting people introduced to the community and familiar with all of the amenities they provide! I've had a chance to have a few meals here, and I've been impressed by the food as well!

Things seem to be going very well at Merrill Gardens so far! They're very friendly, and we appreciated that during the touring process they let us see a few different people's rooms to see how they had them set up. The staff have been very welcoming, and our loved one has been settling in nicely! We were a bit worried that he would sneak out and go back to his house whenever he got the chance, but he really seems to like it here! They're also always happy to have family members visit, and have no problems letting people join in for meals!

We are very happy with The Solana. It's very clean, and the staff is friendly. Amy and Betty are so great and Steve the driver is wonderful too.

My experience with Broadway Plaza at Pecan Park had been good. The people are wonderful, and the food is great! The facility is always spotless, and everyone there seems very happy being there. There were a few details about their services that they were not too clear on, such as what days the bus runs and doesn't run. Besides that, all had been great.

My grandmother was very hesitant about moving until she visited Town Village Ridgmar . The people there are so friendly and such a beautiful atmosphere , it really helped her in her decision to move. .Thank you so much for your referral !

Emeritus is great. She loves it, she is happy there. We couldn't have asked for anything better. They get a five from us.