Pegasus Senior Living, LLC

Overall things have gone very well at Brookdale Broadway Mesa. It left a very good impression on us after our tour, it seemed much friendlier and homier than some of the larger communities we looked at. However, we did have a bit of an issue after moving our loved one in. Brookdale has a resident ambassador program where a current resident will show a new resident around and get them introduced, but apparently this got overlooked for the first few weeks our loved one was there. When we informed them they were extremely apologetic, and they got things fixed immediately. Other than that everything has been wonderful, and our loved one has settled in well. The facility itself is well kept and clean, and the staff have all been very friendly.

She seems to be very pleased. The only complaint about the food is that it isn't always hot when she gets it. They have two or three buildings that all come together in one dining room, so maybe they could work on that. There are activities that she joins in on. So far she seems pretty happy.

They take real good care of my dad. From the moment we took the tour we were very impressed. It was our first stop and no further stops were needed. If there are ever any issues, they let me know and we work through them together. Two thumbs up!

Overall, a great place for Dad to live. There are not as many CNA's on duty as we were led to believe by the sales person. However, Dad is not in jeopardy because of this. The food is not the best tasting and I have concerns about the nutritional aspects, as well. Everyone working here is very friendly and tries to be helpful. They go out of their way to try to include the residents in as many activities as possible.

For the most part we have been pleased. We have had some instances with some items being stolen. From what I understand that happens everywhere. The care, we have been pleased with. The facility overall is very clean, but the housekeeper does an average job. There are plenty of activities, and the food is okay, it's not home made, but the portions are adequate. There are some strange combinations that they serve, like a biscuit and scrambled eggs and crab cakes, that's a little different for dinner. They are in the middle of changing hands from Emeritus to Brookdale.

She happy, and she is doing something every time I come to see her, and she has made friends, but she's not feeling quite at home yet. It's the only place that had no dirt, and no smells, it's very clean. We love the staff, we are constantly getting updates and how she is doing. It's affordable for people that have to pay out of pocket, and it's one of the best places in the area. We looked at one place that was more expensive, and people think it's better because it's more, but this was a better fit. She actually loves the food, everything, it's never come cold. We are very happy with them.

Everyone is very friendly. This is my first experience with an assisted care facility so I don't have a lot to compare it to. My mother says that everyone is always very mindful of her, very willing to help, very kind. For those who participate, the activities are great. There are five or six activities every day, some in the facilities, some outside. In house they have Wii bowling, five card draw poker, exercise classes, bingo, scheduled trips to Balboa Island and Glen Ivy Health Spa. They have movie nights, with popcorn. They all know her mother's name, which is wonderful. If she forgets how to turn on the washing machine, all she has to do is ask for help. People are always saying hi, how are you, can I help you with anything. She is at level 1 care, which is the minimum. But when it comes to needing help with anything or asking questions, they are great. Also, the food is excellent. I did visit other facilities. The kitchen at Emeritus is open 7 AM until 7 PM. She doesn't have to rush down there for a meal. I think they've done a great job of trying to make it a home, as distinct from a dormitory like atmosphere. I'm very pleased.

The people who work at Emeritus are great caring people. Very knowledgeable about caring or the elderly and have many helpful ideas for the family members. They have an accurate amount of caregivers for the people living there who respond well and interact well with those living there and their families. The only down side that I have seen is the food quality. This could use some improvement and a bigger variety.

We liked the facility and the staff, but realized that we needed a facility with a continuum of care. If I was searching for an ILF I would put it on my list of final choices.

My experience with Emeritus at Ridgeland Pointe has been excellent. I'm real pleased with their services. The staff is very friendly and accommodating. The facility is pretty clean. Overall I'm pleased with Emeritus at Ridgeland Pointe.

Very nice facility and staff. The new memory care area looks great. This is my second time to visit in 2 years. We would probably move mother here except there is no place for her to walk. The halls are short and there is no room outside to walk safely.

We toured this community when we were looking into care options for a loved one. This was a nice looking place, and although it is not what we ended up choosing they looked like they do a fine job here. It is a clean, well kept facility, and all of the staff we spoke with seemed very friendly and professional.

Our guide was very informative answered all our questions. Enjoyed the tour and we were pleased with the accommodations that are provide for the seniors, but a little pricey.

This was one of my top two when we were looking. It was really nice, but it was a little too independent for my loved one. They had kitchens in their rooms, which would have given my loved one the option to not go socialize in the dining room, and it may not have been safe for her. We needed something with just a little more care, and more room to transition as her care needs increased. Still was very nice.

Great location and nice facility. Definitely an option for my mom.

We used them for respite. We really only know about the memory care section. There were certain staff who irritated him. There were a couple of days a week that I knew he wasn't going to be happy. The memory care was adapted. It wasn't designed specifically for memory care, and there is a difference when you look at one that is designed that way. We have friends that are here and they love it. This just wasn't the best fit for us.

I would recommend this place highly! They do a great job here, and the staff really seem to care about the residents, it isn't just a job to them. The facility itself is clean and well kept, and they have a lot to offer their residents!

The visit was positive. Mother liked Ridgeland Pointe. She says she's not ready to move yet but she did visit with some of the residents. She has to go to a heart doctor on Monday and a vascular doctor on Friday. She was given all the information and has brought it home to read. The costs are higher than her monthly income so she is going to the VA to see what they can do.. we have applied for the Aids and. Assistance. We should hear from them within 90 days.

Emeritus was a beautiful community and the staff very nice. It was clean and well maintained. The room offered was very nice but didn't fit the needs of my parents at this time. They were able to meet all of our other needs and were very willing to be helpful.

The Heritage House is a very nice place for my mother. The staff all greet you and are very courteous on every visit. They take the time to answer all questions and try to assist you in the care of your loved one.