Pegasus Senior Living, LLC

With everything, we had some ups and downs as Mom's need for more care developed. We were always able to work out the issues. At times, we felt Moms room could have been more clean, but the staff was always willing to make it right when we brought it to their attention. From the front desk to the cleaning staff they always treated us and Mom very well. We had sporadic issues with temporary helpers and when Mom was needing to move to additional care. Communication of her needs was the biggest issue. The workers that knew her I would give a 10+. Mom complained about the food, but I think it was good. Mom was not a big participant but they always tried.

My sister likes the Parmer Woods at North Austin facility. there are times however when the staff is slow to respond to her call, but overall she is happy being there ad we would recommend the community to other families.

We chose North Point Village because of the location and apartment set-up. The food has been off and on. I think think it has improved recently with new staff. Staff is helpful, but as with other facilities and staff turn over, there is a learning curve.

I would say that Sun City West assisted living center offers their residents a lot to do if residents choose to participate. They have a nice outdoor space to get fresh air and are very accommodating when family visits or if we have a small party for my loved one. It always is neat and clean and never has funky smells. If I had a complaint, it would be the high staff turnover, but I'm afraid that is the nature of the industry.

I would recommend Tucson Place. They've weathered through a lot of the local higher management turnover the past 6 months, but the replacements have so far been exceptional. It's a safe and healthy place for a loved one.

I would say the facility is nice, clean and well organized. They take very good care of my mother in law.

They have a fantastic Activity Director. Other staff were new prior to our departure and communication with family was lacking. Room sizes are good for what was needed. Overall a very nice facility.

My parents have adjusted well to assisted living and like the staff. The place isn't perfect but I feel as if my parents are in good care.

Friendly staff. Dinning experience could use some improvement as far as food choices, and flavors.

They are very board at Cimarron. They like to play cards, games and watch shows. If they had live entertainment come in they would enjoy that. If they had field trips to baseball games, museums, ect. They like the facilities and employees however, they want to go back to Mount Vista, they are on the list to move back when it opens. They were in senior living there and really liked it, the food, entertainment, employees. They are opening assisted living in November.

Everyone is very friendly! My mom is clean, fed and issues regarding her apartment are addressed right away. Sometimes they run out of things and then half the portion to go around ...according to my mom However, they have a monthly meeting with the residents on how they can improve.

People are friendly and nice to patients and families that come in to see the patient. Dinners are great. I just wished workers did more with the patients. More activities. Fun stuff and movement things to do. If Evergreen Place does have activities they should share more with family members to let them know what going on.

They have some really great staff and spacious apartments.

Overall the staff loves and cares for the folks there. The weekends often has contract help that does not know all the details. We found it helpful to have signs up about habits and preferences. I would 100% recommend The Legacy at Crystal Falls to others looking.

We chose Broadway Mesa Village initially because of the bright rooms and the activities provided for residents. Their care level fees are not clear as far as how they're rated and the monthly statements are very unclear. I would recommend this facility depending on your loved ones needs.

Everyone is very nice and caring about the residents. I would recommend to others and already have.

It (nor any similar business) is not perfect, but they do appear to genuinely care about the residents. Based off of our experience, I would recommend them to others looking.

The facility is well kept and residents rooms are clean and spacious. It's just understaffed as all facilities in the area. The staff that shows up are very helpful. They are short staffed most weekends and holidays. They need more "reliable" care.

The medical staff is knowledgeable and caring, and the rooms are very nice. Meals need improvement, and we found it was important to stay on top of communications with general staff to ensure services are updated and consistent.

We took my mom to Glenwood a month after I had toured and we were happy with her room and the staff. Our problem was that my Mom started to go downhill rapidly and so she needed a higher level of care. I would definitely recommend putting Glenwood on your list to look at especially if your family member just needs some assistance and cannot make it at home anymore but if you see that your Family member is declining Fast then Glenwood might not be the best fit. Everyone’s situation is different and so I’m not sure how much help my review is but the staff are really friendly and Amy who runs the Facility is great and easy to talk to and is always there to help. Unfortunately our Moms dementia came on so rapidly that once she was in it was within a month we knew we needed to take her to a much more intensive facility. Glenwood had no part in her decline and did all they could it’s just sometimes things don’t work out.