Pegasus Senior Living, LLC

Unfortunately what could be a wonderful place is criminal. I gave them a deposit for my mother in May as we were interested but not sure. I was assured that the money was refundable, it even says so on the form and that it would be returned by check from their corporate office. My mother decided she did not want to move to Texas and now for over a month my calls have not been returned, my emails unanswered and their corporate office says they have no record of the money despite the check being cashed.

My family moved my aunt into the cottages after a tour was given and we felt it was a good place for her with her progressing dimentia. Family was told of the Clairbridge pro game which we read about in the Brookdale.com website. It states they do 6 programs a day and tells about each. This NEVER happens. Residents sit around in the living area or their bedroom and do nothing! It also states that the caregivers are all trained in Clairbridge. The ones we spoke with are not. Caregivers seem tired and often only one on shift when two are required. A dangerous situation. They don't have all have training. A very disappointing reality. I also see where this facility has been turned into the state numerous time. The administrator doesn't seem to be aware of most of the issues. The nurses aren't don't give th care needed for a memory patient. Do your homework before choosing this facility.

We had a relative who needed memory care so we took the tour at Brookdale. They showed us the cottages and they seemed really good. We were told of 2 caregivers to 12 residents. We we shown a calendar of daily activities. They spoke of bbq's in the enclosed courtyard as well as flower planting and so on. We moved our relative in and...it was awful!! Often there is only one staff in the cottage and when they are helping someone everyone else is out of luck. The caregivers are overworked ...they do caregiving which is labor intensive in a memory unit as you have to do showers and moving residents to chairs and various other needs they have as well as laundry and serving and preparing dinner plates. Impossible for them. Many times they are pulling double shifts and working alone. Administrator never calls back. Safety pull cords don't work. They have been turned into the state numerous times I have found in out. PLEASE spend some time there before you move a loved one into this facility!!!!

We had a relative who needed memory care so we took the tour at Brookdale. They showed us the cottages and they seemed really good. We were told of 2 caregivers to 12 residents. We we shown a calendar of daily activities. They spoke of bbq's in the enclosed courtyard as well as flower planting and so on. We moved our relative in and...it was awful!! Often there is only one staff in the cottage and when they are helping someone everyone else is out of luck. The caregivers are overworked ...they do caregiving which is labor intensive in a memory unit as you have to do showers and moving residents to chairs and various other needs they have as well as laundry and serving and preparing dinner plates. Impossible for them. Many times they are pulling double shifts and working alone. Administrator never calls back. Safety pull cords don't work. They have been turned into the state numerous times I have found in out. PLEASE spend some time there before you move a loved one into this facility!!!!

i feel my dad is not reciving the proper care!!! they over promise and under serve! I want my dd out of there ASAP

I would advise you to look away. This is not what may be introduced on the tour. Nothing happens here that they say, the food is cold, they do not help with your needs and their staff took medications from my Mother. They let her sit in her own urine for hours and I paid extra for bathroom care. Would not recommend!

Memory Care has perpetual foul odor, in part due to the urine soaked upholstery in TV area. The community shower is not clean, feces present, and rooms are marginally maintained. Dining tables have fresh linens, but no flowers like Assissted Care. Only occasional quiz games, karaoke, lunch outings. Constant TV movies. Meds dispensed haphazardly & unprofessionally by contract co. Pros: safe location, easy parking, friendly staff, food average-good, supplements available, total care available, safe locked unit, better choice of care in that area overall. Family must visit every day, take laundry, show concern and speak up.

Dede gave us a tour. My sister and i are looking for a place for our parents. I was very impressed with every single person as well as the community as it is called. I am 57 and would not mind living there myself. Dede was great and it turns out my sister has known her for several years through another business. She said she had always been fair and honest. With that we will be moving our oarents in as soon as they are willing.

At first I was impressed with Broadway Plaza. It is very pretty and clean, with nice rooms, and the cost was good. We put our father who had alzheimers, there. Then, the problems started. There were a couple of "issues" he was involved in. Then, the emergency room trips started for him falling. He injured his head and broke bones. After about the 3rd emergency room trip with injuries, it was obvious they were not watching him. He was recovering from a broken hip and walking was out of the question. Since there was no supervision he kept walking, and falling. End of story, we moved him from BP into Avalon in Mansfield. More expensive, but wonderful. He stay there till he passed. Bottom line, I don't recommend Broadway Plaza.

Although the place was nice enough and overall had a good feel, they handled a major mistake with my mother's meds very poorly. They basically, on accident, put my Mom into significant withdraws when they miss-ordered and miss-administered her med. Even though they admitted this was a mistake, they would not honor their written policy of a refund for the 2 months she was there. We would have been happy with anything, but they just stonewalled us and we gave up.

This place is a joke, the residents best interest aren't at heart. The director and nursing manager only care about census. Low quality caregivers who talk badly about the residents and treat them poorly. The residents health and safety are last on the list of priorities. It's is dirty and unsanitary. Look elsewhere. Wouldn't recommend this place to a dying rat.

They offered us 3 months free rent in Assisted Living and quoted us $3,000 for rent. After Grandma was there for 3 months they raised the rent by another $1000. They will tell you they onlly have 1 apartment available but if you look around they have several vacant apartments. Staff is slow to respond to needs, food is ok. I would look at competition even though they talk bad about other facilities. I wish we would have done more homework. They also will tell you they have Medicaid available when you run out of money but when you need it they do not have any "approved" apartments availalbe and its hard to find a nice facility that accepts Medicaid without a spend down. We had to move Grandma out to a facility that was not as physcially nice when she spent all her money at Harborcrest after a couple of years, but the care is decent. It's sad becasue She misses her friends.

They gave us 3 months free rent off of Assisted Living which was enticing and gave us a rate after the 3 months. However, once the 3 months was up they increased the rent $1500 more than they quoted when we toured. Apartments are nice and food is okay but staff is not responsive to needs. They wine and dine you till you move in then don't give a crap unless you threaten to move out. They told us they only had 1 room available but went you walk around you will see a lot of vacant apartments. I would look into competition (which they talk poorly about) before moving into this complex. At this point we don't want to Grandma because she is too fragile and feel she would not do well but I wish we made a different decision in the first place.

Maybe a zero is too harsh, the staff was wonderful, the apartment was beautful. The staff was going through a transition and hiring more people and we got in on the lack of staff, so my mother fell through the cracks and a lot of other new ones did too. She didn't want to stay there too see if it would pick up. The director was wonderful, the director of activities was wonderful, but they didn't have enough people to help the new ones who were coming in, I hope they do now. The residents aren't friendly at all, they're mean, they don't accept new people. They finally got tables for new residents because no one would let my mom sit at their table, she would be in tears and it got to the point where she wouldn't even go to the dining hall. My mom talked to another woman who was there and she hated it also, i don't know if its this area but the people were horrible. The directors couldn't have been more apologetic about it, the people are just rude and have their own little cliques like going back to high school.