Pegasus Senior Living, LLC

My mother in laws apartment has not been cleaned in a month and is over run with bugs. Its so bad she has a can of raid on her walker. It is gotten so bad that we are moving her in with us while on a wait list for a new place. They are not living up to their lease with cleaning yet demanding my mother in law give two months notice. Nor are they giving a break on rent for not cleaning. The attached pictures were taken the day of her last cleaning. We have been leaving messages all week for the manager ([name removed]I believe is her name used to be [name removed]) and were still waiting. So bottom line don't let your loved ones move into this dump.

Our mother is in assisted living at the Legacy at Falcon Point and doing well. The food is excellent, the staff is very friendly and the place itself looks beautiful and always smells clean. So....we move my father into Memory care there. Again - very pretty, clean place BUT.....almost no staff at all. We have hired sitters who can verify - there was NO STAFF member on the Memory care for 2 out of the past 3 nights. Residents were roaming the halls - one suffered a large cut to his hand. Our sitter needed some help changing our father but her knocks, calls and please for aid went unanswered. We have talked with the head nurse and managing director. Yes we know workers are in short supply but come on, you just can't leave Memory care patients unattended. The model there is to have ONE caregiver overnight for 6-10 memory patients AND 80-100 Assisted living residents.... How is this even legal? Shame on you Legacy at Falcon Point...

Removed my mother from this place because of the nurses unprofessional attitude. Medication issues ignored and I've never heard any nurse talk that way before like he does. This man can be heard from a mile away no matter where you are. It's very rude and offensive. He cant make a full sentence without cussing. If you have an opportunity to talk to residents and families please do before moving to this place. Please take this seriously looks can be deceiving.

The nurse has repeatedly been reported for causing a hostile work environment with other employees, and if he acts that way with his employees who is to say he’s not that way with residents? He is extremely unprofessional , since the change of management the facility has went completely down hill. There is so much drama and pettiness, it’s no longer about resident care. I had no idea that it was a nurses job to sit at the front desk watching videos, or on the couch in the sitting area watching tv. If this isn’t enough, the executive director doesn’t take any of the reports seriously.

They considered my father a fall risk so they locked him out of his room for 14 hours a day so they could “ keep an eye on him” he is 95 and in memory care and don’t remember to hit his button when he wanted to get up. Absolutely understaffed and uses an agency for its help so there ‘s no consistency in the staff. I most certainly don’t recommend.

It was a terrible experience for my loved one and family. I wouldn't recommend anybody sending their loved ones to this community. If you do place a loved one in the community; I would recommend you place a camera in your loved one's room, and remove any personal belongs of value from your loved one and your loved one's room. My loved one had personal belongings stolen from them, and this was a horrible way for my loved on to end their time on this earth.

When a resident passed all the staff was worried about was who was going to take what home from the residents room. The residents are no longer valued, I’ve been up there numerous times and the language that the male nurse uses is completely disgusting and inappropriate. For someone that works with the elderly he has no respect for the staff, his residents, or their families. No matter he is reported nothing is done and you lose your job over It.

The facility is really beautiful but the nurse is very vulgar and very sexual, memory care has no activities there is an activity director but she has the RA doing activities. I only seen her interact with a couple of residents. The memory care director is serving the food, the housekeeper is constantly on her phone the only thing I seen her do is sweep and mop the halls. My mom has ran out of meds several times and the nurse doesn’t call until she’s been out for a couple of days.

This was the most depressing tour that we took while looking for places. When we showed up there was an ambulance outside and the person was talking about new vacancies. They put us in an office space that had no windows in it and it was just overall a weird experience. We knew right away this was not the right fit.

Very new, shiny, and nice community. The director is new to the industry and this was a downfall for us.

This was not the right fit for my loved one. The unit that was available, and not handicapped accessible. Not a good impression on the tour.

This community was awful. The woman who was in charge had the new guy come in and sit down with us. Every question we asked she asked him to answer and he had only been there for two days. He did call back and try to fix the situation. however, our overall experience was not good. We never saw a resident and were not allowed to speak with any other residents. We never even seen any other workers either.

The community was very lovely. We had an evaluation before we looked into Glenwood. My loved one needed more care than Glenwood said she did. My loved one was able to leave the community and was missing for many hours. They then moved her to full memory care and tried to increase the price by almost {fee removed}. We decided to move and they tried to charge tell us we needed a 30-day notice. We were told if the community didn't work we would be refunded part of our deposit. They would not refund this to us. It was a horrendous experience. I would not recommend this community to others. The sales director was amazing and I appreciated all she did and was very caring and helpful.

I would say not to go to Glenwood Village. We moved in to the community in the fall. There was no Executive Director during our move in. When a new Director came in there was a large turnover of staff. The Director promised more transparency and it didn't happen. When I would call to check on my loved one, the staff was very rude. The outside had a large amount of garbage outside resident's rooms. It was disgusting that my loved one had to wait for assistance to go to the bathroom and they fell. During this time the nurse wouldn't help with them during this time. The doctor ended up having to call for an ambulance.

This isn't worth the investment according to my loved one. My loved one didn't receive the care and attention that the community promised. There was a time that my loved one had fallen, and the community didn't call the paramedics before I got to the community.

The last Administrator who seemed to be great must have taken all the food with him. Since he left Dad says the menu now only gives you one option a meal, small portions, bad quality food. He said it reminded him of Food the army gave during the Korean War.

There are not equipped or have the skilled staff for dementia with behavior problems. I chose this community because I was impressed with the facility. They told me the staff have been they for years and there wasn't a high turnover. Two months after he moved in, the director quit, and new director came in and fired the entire staff and brought in all new people. I don't believe he was cared for properly. I would not recommend this community to other families.

The Solana at Vintage Park Assisted Living gives the impression of being a warm and caring environment that can provide the proper care for the elderly. Our experience was far different from this impression. Shortening a very long story, a short while after my mother and father moved into the Solana my mom exhibited some mental decline issues, which my family was addressing. The Solana was unwilling to work with us in a timely and fair fashion and offer various support care solutions for our mom. Solana's solution was to immediately ship her off to a psychiatric facility for a two week evaluation. We did not think that was in my mother's best interest and were working on alternatives. Ultimately, the Solana made the abrupt decision to evict my mother; threatening to call the sheriff if she did not leave the premises within 24 hours. Having to find another facility within 24 hours and also separating my mother from my father, who is a stroke victim and confined to a wheelchair, were far from warm and caring actions. This situation caused our family to scramble and find a new living situation that met the complex and divergent needs of both of my parents, in addition, to properly address the changing condition of my mother. This traumatic experience caused further decline for both my parents as the routine they had established in making the Solana their "home" was totally disrupted. This entire situation could have and should have been handled in a much more compassionate, non hostile, and cooperative manner by The Solana and Brookdale. Instead, The Solana jeopardized my parent's well-being and created a tremendous amount of unnecessary stress for our family. it is our hope that no one will have to experience what we experienced with our loved ones. Do not be fooled by all of the sales hype that the Solana has mastered. Ask tough and probing questions and do not assume that they will always act in your loved one's best interests

The worst. Don’t place your loved one here. Management is horrible and they have major systemic problems. It is beautiful and is great during the week days- but the nights and weekends are a nightmare. Nights are under staffed, so the caretakers cant possibly get to everyone. Residents wondering around asking for help with no-one in sight. Care-plans never get read and the caretakers are so overworked and underpaid that they cant keep them. So they never know what to do. If you do put your loved one here, be sure to get a camera and advocate for them.