Pegasus Senior Living, LLC

The Solana at Vintage Park Assisted Living gives the impression of being a warm and caring environment that can provide the proper care for the elderly. Our experience was far different from this impression. Shortening a very long story, a short while after my mother and father moved into the Solana my mom exhibited some mental decline issues, which my family was addressing. The Solana was unwilling to work with us in a timely and fair fashion and offer various support care solutions for our mom. Solana's solution was to immediately ship her off to a psychiatric facility for a two week evaluation. We did not think that was in my mother's best interest and were working on alternatives. Ultimately, the Solana made the abrupt decision to evict my mother; threatening to call the sheriff if she did not leave the premises within 24 hours. Having to find another facility within 24 hours and also separating my mother from my father, who is a stroke victim and confined to a wheelchair, were far from warm and caring actions. This situation caused our family to scramble and find a new living situation that met the complex and divergent needs of both of my parents, in addition, to properly address the changing condition of my mother. This traumatic experience caused further decline for both my parents as the routine they had established in making the Solana their "home" was totally disrupted. This entire situation could have and should have been handled in a much more compassionate, non hostile, and cooperative manner by The Solana and Brookdale. Instead, The Solana jeopardized my parent's well-being and created a tremendous amount of unnecessary stress for our family. it is our hope that no one will have to experience what we experienced with our loved ones. Do not be fooled by all of the sales hype that the Solana has mastered. Ask tough and probing questions and do not assume that they will always act in your loved one's best interests

The worst. Don’t place your loved one here. Management is horrible and they have major systemic problems. It is beautiful and is great during the week days- but the nights and weekends are a nightmare. Nights are under staffed, so the caretakers cant possibly get to everyone. Residents wondering around asking for help with no-one in sight. Care-plans never get read and the caretakers are so overworked and underpaid that they cant keep them. So they never know what to do. If you do put your loved one here, be sure to get a camera and advocate for them.

Not impressed at all. Very overpriced for the services provided. Staff is unfriendly and management never addresses problems. Place is run down, dirty and depressing. Food is not good and activities are nothing residents would enjoy. Housekeeping is extremely minimal. Can’t say anything good about this place.

Ugh! Since the takeover from Brookdale several months ago, this place has really gone downhill! The food is still good, and the place looks okay, but the services and amenities are nearly non existent! Laundry and cleaning services are spotty at best. Staff is greatly reduced, and activities are few and far between. This place IS NOT AS ADVERTISED! I will be taking my loved one out as soon as I can.

An absolute nightmare in my opinion. Mom was one of the first to move in and the place was new and beautiful. We were promised Mom would be loved and cared for and receive the assistance she needed. Unfortunately they did not realize we love our Mom very much and would visit Mom 4-5 times a week to make sure she was doing good. We went through two years of changes in management and staff and every time it got worse. We were told what they thought we wanted to hear. After we were allowed to put video surveillance in her room everything went down hill. Retaliation is to say the least. Now we had recorded proof of what goes on there. In my opinion I would be very Leary of this place. Unless your parent is totally independent, moving here could be your worse nightmare.

Don't leave your loved here. They abuse the elderly. [Name removed] known for making medications errors and is a very cold person. They need to be investigated for elder abuse by elder service. We took our loved one out before they killed them. Avoid this facility at all costs.

was dirty and had mold in the 2 rooms shown during visit

Don't expect much care for the close to $8000 a month you will spend on your loved one. For that price they still don't brush their teeth regularly or do much to assist your loved one with eating. And the price just keeps going up the more assistance needed. $1100 extra (above and beyond the price above) for one to one feeding. They left my loved one in their clothes all night after wearing them all day and then left them in the same clothes the next day. Our family was so disheartened and stressed out while loved one was there. Our loved ones lost 4+ pounds in first two months and was oftrn dehydrated, so our family had to start taking shifts to feed and hydrate them ourselves. Ought to be shut down by the State. Facility looks great when you tour, but it is all smoke and mirrors. Outrageously expensive for horrible care. Designed for the rich who have no family to check on them to make sure their care is being done properly. So sad, we regret ever placing our loved one there and moved them out as soon as we could.

Not a very desirable place and certainly not worth the price charged. The staff is very unfriendly. Rooms are adequate but certainly nothing nice. Food is ok at best and portion sizes are tiny. There is a lot of unhealthy fast food type served such as hot dogs, sandwiches, etc at night. Light housekeeping is exaggerating. Activities are not interesting or stimulating and mostly consistent of free things like watching tv and playing games. Place has a very definite urine odor much worse that a nursing home.

After being accepted into the community, with an initial payment of over $5000, my mother was moved out in the middle of the night for a non-emergancy concern to a hospital of their choosing, after only 5 days. She spent the next month at this facility as Brookdale would not allow her to return due to a non stageable minor sore on her skin. Brookdale stated that they were not able to maintain her with this concern. She was abused at the hospital they sent her to and after a month we moved her out to another care home as Brookdale would not have her back. During her absence from Brookdale, she was re-evaluated several times(even though she was not present) and charges were added to her standard billing to the tune of $1600+ per month. We refused to pay any cost and Brookdale continued to charge us for services that could not have occured. Billing was sent to collections and we under disbelief, had to pay after threats of legal action. She was at the Brookdale facility for 5 days and we lost a total of approx. $14000. This is an unethical and total criminal enterprise, in my opinion. STAY AWAY AT ALL COST.

This place is terrible. My mom has been there for several months and has not gotten any of the services promised--dealing with her doctor, going on trips or other activities. They're understaffed, don't answer the phone and many of the staff are not friendly or qualified.

This is not a good place to put Memory care Patients with dementia. I also experience billing [Removed] by continuously being charged for services not provided.

I spent seven months at this Brookdale before moving to a different assisted living facility. I think I Should have moved a lot sooner The higher-up Staff is Condescending , and the caregivers don’t care about the residents they Make you Wait a Long time, usually an hour before they answer a page and then they act unfriendly, like they hate their jobs The food service is terrible and you end up waiting 45 minutes to an hour before getting served . the only thing worse in the food service is the food itself ,which is horrible I.would never recommend this place in fact I would recommend just the opposite that if you are thinking of moving to Brookdale northwest Reno. that you should keep looking because they are much better assisted-living facilities out there. This place is really a waste of money. Signed [Removed].

First off th facility is way overpriced I stayed there for a year and had problems with disrespectful caregivers , apparently, nothing could be done about it short of me moving out which I did over time I became more and more disappointed in some aspects of living at Brookdale For one the food was often not to my liking he other residents are wonderful and the environment is very pleasant .I would advice people looking around to be very cautious because over time often you’ll find problems here Many residents complain of all different things. Some of this is just human nature I suppose , but I overheard a lot of complaints , hard to say what it means As I said by the time I left I was disappointed .Especially considering the price

We really didn't get a warm welcome here after we meet the nurse. The tour was promising but then the head nurse came in and it turned cold. She was very rude and had no bedside manner if you will. We could have even gotten a cheaper rate here but after the encounter with nurse I would never place my In-Laws here.

I would never recommend this place to anyone after the tour I had experienced for my mother. The staff where very rude to me and unprofessional and I was not pleased by that. The overall atmosphere was depressing and there was not one good thing I can say about this place to anyone. i would never put my mother in a facility like this one.

Sales assistant showed studio assisted living rooms;however, nurse assessment - needs memory care facility, so need to see and get new price Otherwise, seems nice

My family member has been extremely unhappy since moving to tanglewood oaks. Care and food specifically have been awful. I've eaten once and you couldn't pay me money to eat there again and I had a fruit plate thinking no way could that be awful but I was very wrong. My family member who is living there feels that most of the issues are related to the administration and not staff. As much as the elderly resist change we are making a costly and very disruptive move. Think long and hard before placing a loved one at this facility.

My mother is doing okay, she is currently in the hospital. We are figuring out where she will go once she is released. I do have my concerns about this community. They are lacking in caring for their residents, and their needs. The staff needs to be more attentive, and helpful. Also they have not followed through with many of the promises that were in our contract. When we bring our issues up to the director. They say they will fix the issues, but nothing changes. They are slow to respond when needed for help. They do a good job with the cleanliness, and the meals are nice. Overall we have had a lot of challenges with this community.

When I had toured this community the building looked beautiful and all of the staff sounded very promising. That was not the case after I had moved my mother in. I am very disappointed with the quality of care she has been receiving and the lack of help that is available to her around the clock. The staff have no check in procedure which baffles me and it took almost three days for me to get an emergency call bracelet that all residents are supposed to have for my mother. They also never have nurses available, they are only there sometimes during the day in the week but never at night and weekends. I am also constantly looking for someone to help her which takes up to over an hour at times. I am looking to remove my mother from this facility as soon as possible.