Pegasus Senior Living, LLC

I can’t say enough about this place as far as how bad it is. Main thing being severely understaffed. The DRS seems bothered or annoyed when you try to talk to her about your family members care plan. She always has a tone about her that comes across hateful. I’ve been told a week after positive testing on a resident that staff still hasn’t been tested and only just tested residents. Can’t see my dad to know for sure he is safe. Can’t get straight answers from anyone. Calls go unreturned. Only a handful of aids care the rest just don’t care at all and it is evident in their attitudes.

I just paid my bill. My Bill is never the same. Care levels are going up and down and misc charges etc. nobody know what they are doing.

I was convinced by the solana vintage park community sales/marketing personnel back in [date removed] (stay with brookdale and save $) to move my dad from independent living to this assisted living community. After signing all paperwork, I went to get keys to move in and they informed me they changed their mind and decided my father was not suited for their community. Needless to say I moved on and found him another community for the last year and a half. Unfortunately, the community we moved to does not provide adequate daily activities for my father. Good luck in finding a community that really cares for the residents more than themselves.

I have a family member who is receiving care here. At first everything was going fine, then we started having problems with medications not being given and clothes missing. Myself and several members of the family have talked to the Nurse Director, [name removed] about the meds- she seems uninterested, rude, and not alert to what is happening. When a Director of Nurses is clueless like [name removed], the nurses beneath her will be as well. My family and I are discussing taking our family member out of here because the quality of care is poor, medications are not given, and clothes go missing- no one ,not even the leadership knows what is going on. This facility use to be good, but somewhere along the way it has gone wrong. Do not put your family member here.

The management staff has been the worst experience I have ever dealt with. There needs to be more a background check on their residents instead of let anyone sign a lease. My experience has been nothing but horrible. Yes they are inexpensive for a independent care, but your loved one is exposed to the elements and walks a long way to eat and has one meal a day for that price.

After being accepted into the community, with an initial payment of over $5000, my mother was moved out in the middle of the night for a non-emergancy concern to a hospital of their choosing, after only 5 days. She spent the next month at this facility as Brookdale would not allow her to return due to a non stageable minor sore on her skin. Brookdale stated that they were not able to maintain her with this concern. She was abused at the hospital they sent her to and after a month we moved her out to another care home as Brookdale would not have her back. During her absence from Brookdale, she was re-evaluated several times(even though she was not present) and charges were added to her standard billing to the tune of $1600+ per month. We refused to pay any cost and Brookdale continued to charge us for services that could not have occured. Billing was sent to collections and we under disbelief, had to pay after threats of legal action. She was at the Brookdale facility for 5 days and we lost a total of approx. $14000. This is an unethical and total criminal enterprise, in my opinion. STAY AWAY AT ALL COST.

Brookdale appears to be pleasant,clean and a good place for a loved one. Upon closer inspection it is inadequetly staffed,and not clean. Please be aware that the costs associated with the facility are always going to increase and you will continually pay for services that one would expect to be included with the monthly service fee. Upon moving in,the bathroom was filthy and I was told that Mondays are cleaning days and Monday had been a holiday. There is inadequte staffing and I was told there is "no ratio required in this type of facility". I moved my Father out after one week,and the staff never acknowledged my phone calls to discuss my concerns. Please read all of the contractual elements and insist on a written list of all costs that will be assessed as the lack of honesty,and transparency is remarkable. I would never recommend Brookdale in Paso Robles. Bait and switch,look beyond the nice tour and marketing speech.

When I chose this place 3.5 yrs ago I was told they had an activity monitor button so you could be assured your loved one was up and going every day. FALSE . Your family member could be in their apt for a week and never be checked on. If they don't show up for meals, no one checks on them. They would be "found" when the apt was cleaned, once a week. Outside doors are not secure. I have reported this for the past two yrs. Nothing is done. Facility is poorly maintained, no money is spent to make sure facility is safe. Elevators fail on regular basis. Fire drills are a joke. Brookdale doesn't mind raising rent EVERY year while services go down. Mom is 92 and doesn't want to move. I've installed cameras in her apt, go over every day. If you can't constantly monitor your family member, DON'T CHOSE THIS FACILITY.

When we were looking for a assisted living facility for my mother we talked with the ED at Ventana Canyon. This was several months ago. She was charming and assured us that my mother would be treated like family. Well we found out that her idea of family were at the opposite end of the spectrum. We are in the process of moving our mother. This is a very difficult process as it is even more difficult for elder people to adjust. The ED has treated my mother and other residents with disrespect and one time talked to our mother in a manner in which my mother would not leave the room for 2 days. I caution family members to talk to care givers and other family members before selecting a facility. Not all ED's are the same. Remember when an ED tells you something get it in writing. All this ED cares about is filling the rooms for as high a dollar as possible. .

Roaches! They are everywhere. My mothers places is infested. Complaining does no good. They don't care. Avoid this place at all cost. Do not let the pictures [Removed] you. This is an old run apartment complex. Many problems!!!!!

in a nutshell... the staff mishandled my mother and broke her leg. Sent her to emergency, she was there for two weeks, then sent to a rehab facility. Before she even returned to Brookdale, we received a letter that she was being evicted! Had to find another place for her. THOUSANDS of dollars afterword and... Brookdale still claims that there is an amount owed. HORRIBLE food! NEVER enough staff! Missed bathing's (sometimes three weeks)!! Horrible room cleanings. BROOKHELL!!

Tried to call on Sunday. The phone had a busy signal all day. My dad was admitted, called director for a sit down to ask questions, my sister and I are being denied info. I'm concerned my father's legal rights are being violated and taking advantage of . There is no communication from [name removed], the director. In fact she had rudely asked me if I was close to my father over the phone when I called her. Wow, Wow, very very unprofessional and very scary for my dad!!!!!

Disgusting!!!!! Roaches!!!!! Don't move here. They don't care. They promise to spray. They never show up unless you go complain about them not showing up. Old run down apartment complex. Many problems! Don't move here!!!!!

Run, do not walk away from this community. Completely lacking in leadership, management that is here lies constantly. Staff is resigning and there is no Executive Director. Under staffing is problematic. [Removed] is rampant. [Removed] is the norm. Stay away.

Stay away from Brookdale Dunwoody! As of March 1 there has been no improvement in the food and yesterday it took 40 minutes for my parent to be served a dinner entree. At dinner they always run out of soup and desert. There is no security being taken to protect residents. Front door is open at night and there is no one at desk or in lobby. Since Christmas many residents have left because of the non caring attitude of management.

My Aunt stayed at Brookdale (she called it Brookhell) for a few months and contracted C-Diff while there, amongst other things. I thought the food looked awful too. Her laptop computer was [Removed] from her Brookdale apartment while she was in the hospital. The place is expensive at $4,500+ per month and looks nice on the surface but it is a breeding ground for illness and it's not safe. My Mom and I even got very sick last fall with a gastrointestinal disorder after visiting her at Brookdale. Sadly, my Aunt passed away a few days ago from the C-Diff. If you care about your elderly parents or family members AVOID this place at all costs!

This place is absolutely not a good fit! Since Jan 1st the new corporate office is just out to fill spots with bodies. They do not care who they hire, they do not even do backgrounds on most of their new hires before hiring. [removed]. The Memory Care coordinator has no education to fit his position let alone any position in the health care industry. [removed]. The night shift sleeps and does not check the residents. I can keep going, but it's obvious this place is truly not what it seems... Do your research!

Short staffed; care givers, wait staff and kitchen. Crappy food. Cold food. No comfort food for these old people. Never saw beef stew, chicken and noodles, stuffed peppers, bean soup, etc... On occasion, out of simple supplies like straws, salsa and spaghetti cheese. 30 day notice to move out is ridiculous. Should not apply to this population/these facilties. Enhancements to consider could be in room intercoms, quieter ac, access to water/ice dispenser. I will tell others of my moms awful experience and encourage anyone to do better research and not allow a loved one to be placed at a Brookdale facility. What an eye opener on how our older population are discarded to these facilities. Shoot me first before I ever experience this again. Karma

Buyer beware! Please don't let yourself be fooled that these folks really care about your elder loved one. They are solely about the MONEY. They will literally jump through hoops to sign you up, and get your money, but if there's a problem you're elder loved one is totally on their own. Scary and very costly what my dad went through in the FEW days he was there.

We had a very painful experience here. Very little room for diversity and more concern for appearance than comfort. Looks lovely but not the accepting and cozy environment we wanted for my parent.