Pegasus Senior Living, LLC

-No med log kept of as needed meds (pain pills) -Medications not refilled of administered to residents if you don't use their pcp and their preferred overpriced pharmacy. -Response time, means the time between the alert button is pressed by a resident, and the time the med tech tells them they don't have time to bring as needed meds. 45-90 minutes to get requested pain meds. -Nursing staff is rude, defensive, and confrontational if questions are asked by family, and they will refuse to show you medication logs because they either have not documented meds administered, or they don't even have the prescribed meds onsite. -Tables in dining room not sanitized between settings -Plan of care log was not set up for 2 weeks, then not followed. -My family member frequently never left his room for 6-8 hours, because he was in too much pain to walk, staff did nothing. -Laundry rarely done, linens rarely changed. I had to hire a cleaning service! -No "practicing" nurse onsite -AVOID AT ANY COST

I have sent a card every month to a resident. Last week I got all of my cards sent between January and October returned in one fell swoop unopened and marked unclaimed. This was not a postal problem as one of the cards had her room number written on it in marker. I have called the facility twice to find out why these cards were held and returned in a batch. Each time I was promised a response. No one has called me. I am very disappointed that my friend didn't get what was sent to her and that I wasted time, effort, and money for eleven months.

The first year was great. The second year was horrible. They left my mom in her room to be dehydrated, horrible UTI and she almost died so then. They also just let her leave the facility at one point she was down at some grocery store, not knowing where she was or how to get back so I moved her. Don't send your parents or anybody you love to South Hill Village. I can't express that enough.

They tell you hurry you get two months free. You sign up and that first FREE MONTH THE APARTMENT IS NOT READY FOR MOVE IN. One month FREE RENT gone. Then apt not NOT NOT READY LIKE THEY SAY! Bugs, icemaker broken, fridge shelves MISSING, drawers screwed in COCKEYED, new carpet remnants left INSIDE/OUTSIDE, dining .. if you call school cafeteria dining, then lol be sick right, RUDE SERVERS, non communicable staff, leave messages right .. we’ll wait long time if ever for answers, HCA HEALTHCARE OWNS omg, hello HCA!! Omg. Lots and lots of non speaking or understanding of ENGLISH LANGUAGE, plus just RUDE DINING ROOM SERVERS! Promises made and NOT KEPT!! Do not sign for dining as only breakfast and lunch included! $[removed] EXTRA for dinner!! 2 hours between breakfast and FABULOUS COLD LUNCH.

My main comment is that we felt that care lapses presented a danger to my loved one. We experienced significant lapses in care at Magnolia Place. This was so serious that we needed to move him quickly to another facility this year. The facility did not follow my dad's care plan for things like toilet assistance, bathing assistance and cleaning assistance. There were frequent mistakes with medication delivery. Problems with medications created potentially dangerous situations I would not recommend Magnolia Place until these issues are resolved

Food was poor quality Maintenance of the building. Hurricane preparations. Ex. They didn't have generators to keep lights on in apartments, public areas. My husband and I were fortunate. My niece took us in and we stayed with her for three days. On one visit back, they had a small generator outside a community room with a long cord running into the room. In the room was an older woman with her portable oxygen concentrator being charged. Most of the shingles came off the roof and many apartments had leaks. Management was poor. I asked the manager several weeks before Hurricane Beryl for their plans and procedures in advent of a Hurricane. I was told that they were working on it. IT WAS NEVER DONE. This place was supposed to be an independent living facility. NOT! Most residents had assistants daily. Many had full time caretakers..

Glenwood Village of Overland Park, Never Again! Ask for specific details from Dining, Nursing Care, Doctors, and Management! Mom had a fall that could have been prevented! Drs and staff members said she was fine. I could tell something was wrong I asked several times to for an MRI, the doctor said she did not need one that the Xray that was done in her room was fine. Mom had to go to the hospital for a high heart rate a couple of weeks later. The doctor at the hospital asked me when my mom break her back. I let them know of her fall they asked me why she was not taken to the hospital; I told them they told me she was fine, they showed me her MRI that had I believe had 3 broken bones in her back. Watching her the next few weeks was heart breaking!!! Unfortunately, this is the end of my story.

Whispering Winds is a new facility that looks great. But that is only surface. They refused to get my mom’s meds correct. Hospice prescribed meds repeatedly told them what her meds were and they just couldn’t get it right. Initially gave her a dose of 4xs as much. Couldn’t figure out why my mom was pass out all the time. This is just the beginning. To much to write. Reported to state. Would not recommend. Increased rate 3 times in a month and a half.

Parmer Woods nurse evaluated and their staff admitted our mother into Parmer Woods on [date removed]. On [date removed] I received an Eviction Notice that our mother would be removed. This was sent regular mail, not certified as required and stated by their own document and Texas law. Additionally, this Eviction was shared with a family friend who went to visit our mother before I received the Notice. Apparently, they had reevaluated our mother three times in her four months there and determined that her care needs were greater than their facility could provide. These “Care Plans” normally happen about once every six months and are signed by the facility and family member during a meeting with the resident’s POA (Power of Attorney). Parmer Woods did not have a meeting with family, did not obtain signatures with the POA and didn’t even sign the document themselves! On [date removed] Pegasus allowed a third-party entity (CVS) to administer an injection (flu) without any authorization.

The cleanliness was poor. I had to take a scrub brush to the shower seat to clean off the filth. The staff was friendly, but there was communication error, and they did not have a clear understanding of English or how to read the computer. Medication was improperly administered, the safety devices from the restroom to the on body monitoring were failed at times. The caregivers did not have batteries in their handheld devices to be able to respond in a timely matter. at times, my mom was not even provided a meal because they were insistent on her going into the dining hall to eat. We paid the additional service for her to have the room service because she was so nauseated and sick from the poor distribution of medication. In the three months, my mom resided there she was taken to the hospital a couple of times she had two UTIs and E. coli

Very little effort in welcome and assimilation of new residents. Night staff did not look in on parents (one each in separate rooms) - my father fell twice, once at night and screamed for help for over 2 hours but was never helped. He got himself up and back in bed. Nursing director was not very regretful and simply suggested use of help buttons (these are not standard there-- another shortcoming IMO. In short, if the resident is highly social and motivated, this might be a good choice. Otherwise, if needy and shy, not a good choice. Cannot recommend. Very few loved ones really want to leave their home, and part of the assimilation is on them, I get it. My parents were probably borderline for this facility but regardless we just saw very little effort on the part of the staff compared to what was represented in the initial discussions.

Mom was left in her room most of the time and when she needed help, took lengthy time to get help.

Downward Spiral - High Turnover - All Admin, Cook, Activity Leader. Admin in building would not respond after waiting in building 2 hours Activity Led by TV - no personal care or activity person as before From Healthy Food (until Cook left) to Koolaid, Fruit Cocktail in Syrup, Wilted Frozen Veg, Bland Soup No salt or pepper available, Minced/ Frozen Meat Mold in Closet for Extensive Time - Aunt had to vacate room for 2 days Bathroom Dirty - Broken Towel Bar & Toilet Roll Holder, No Washcloth or Towel in BathRoom, No Depends in Bathroom Clothes not hung up or put on shelves but in bags at top of closet No Personal Touch - No Help

This place has gone down hill over the last several months. Nobody calls me back from the general managers office, the tall blonde lady next door in the office is rude she was yelling at another employee when I tried to get her help she ignored me completely. The food is fair definitely not good. They take your money and don’t deliver the services. Overall it’s a dump and you should avoid it.

My loved one was previously a resident at Magnolia Place of Roswell and it was not a good experience. I would not recommend this facility to others.

Legacy at Town Square is NOT equipped for memory care. I picked this place in the beginning because they were very caring and concerned for my husband's needs. After four days he was too much for them too handle.

The staff that cooked and cleaned were great, admin were horrible. The food was horrible and always cold. Not many activities were offered. The Rivers were charging us extra and promised to credit us for months! It took me reaching out to their Texas office to get my moms money back!! Total scam!!! I would tell others to always check charges on your monthly statement! They said it was super quiet and could never hear the trains - Just the opposite - my mom could never get a good nights rest!

We went to go visit our Grandparents this past weekend. The place improved a little since last year. But really unhappy with how unfriendly it has become. Front desk still seems to be an issue. Always to busy speaking with other employees hovering the desk and not paying attention to visitors. When asked where an apt was all we were told was down there turn right go to 3 floor. We still end up getting lost. Customer service is horrible in the morning. Let alone the food was not to the standard and served cold.

We placed our Mom in legacy in July after a fall. Not our first choice but they had a room. As suggested, we waited on pins and needles for several days to visit. We were so excited to see her, there she was with dirty hair, a large bandage on her arm and urine down to her knees. He bathroom was filthy, diarrhea running down the toilet. We were horrified. The food is greasy, salty, sugary and there are very few fruits/veg. We took turns staying with mom until we moved her after 28 days. The memory care area is dark and depressing with few windows. I believe this affects the staff. Worst of all, there’s no one in charge in that area, it’s very poorly managed. The nurse, [name removed], is cold and hard. Would not recommend, ever. Shout out to [name removed], [name removed] and [name removed] who really did try.

They are terrible. Don't go there. They need to improve with, assisted living, medication management, and almost all aspects of community.