Pegasus Senior Living, LLC

The community is lovely. However the staff was not helpful at all. There were certain things that the staff needed to do for my loved one and it never got done. The director kept telling me that they were understaffed and I feel that, that is not my problem. The communities job is to take care of my loved one. They left my loved one without being turned and fed properly. Me and my family would have to go to Brookdale Apple Valley everyday to make sure that our loved one was getting fed. Also the Director seemed hesitant about working with certain people that I had requested. I would not recommend this place.

The tour I had went fine for me. I was able to get all the information about the community. It seemed nice and clean. The people were good too. Overall, I thought it wasn't as good.

The community at Legacy at Crystal Falls is beautiful. The staff are very nice and friendly. The community offers a variety of activities for the residents to enjoy themselves and socialize with other residents. They are currently going through some staff changes and this is why I rated it a three at this time. They can be inconsistent with their services and care due to the lack of staff.

So far my mother is doing very well here at this community. The staff for the most part is good, but there are some staff members that could use some improvement. They do a good job with the cleanliness, her room and the community are well maintained. There are activities offered. The food is decent, but they could have better quality food, and more of a variety of choices too choose from. Overall everything is working out well and I would recommend this community.

I had a prompt stop at this community to see what is offered. I had a conversation with someone about how things are here and it went well. Otherwise, the distant was not close to our family and there are no relatives in the area too.

I didn't like that it seemed real dark. I liked the staff snd the fact that the restaurant was always open.

My father-in-law isn't staying her anymore because I felt the dementia care was not adequate enough. The community is very nice, clean, and have nice people around. While staying here, there was not much involvement and this really disappointed me. The meals were suitable and tasted okay. My father-in-law was also provided with room cleaning services so that was a plus. Overall I like the community, it is a good place.

We were under the impression there would be more "assisting" available to integrate my father into the facility. He only lasted 3.5 days until we moved him back home. Physically he was so beyond all of the other residents. He walks 2-5 miles a day and we were told there would be other residents to walk with him, but there weren't. their walking group walked about 1 block a day. After the weekend, where my sister and I were with him most of both days, on Monday we were called and told we needed to get him 24/7 care which we couldn't afford, so we moved him back home on Tuesday evening.

I really enjoy the people at this community, they are all very friendly and kind. This is a good community, everything looks nice and clean. The staff is great, they are always willing to help. There isn't many activities, but this is more a mellow community. I enjoy the meals, the food is pretty good. This is community has a relaxed atmosphere. If you're not very active, I would recommend this community for you.

She didn't like Brookdale very much. They didn't have a very good response time there for the call bell. They were all very pleasant, but just not enough staff for a high level of care. This wasn't a great fit for us.

Staff was very accommodating helpful. Liked the assisted living portion very much. Elevators in AL portion. AL offers reminders and prompting other services our mother may need in AL which can add up quickly as our loved ones disease progresses. Liked we would not need to put ID markings on laundry. Our loved one is in a gray area so not sure how long AL would work for our mother. AL apartments studios were nice wnice views from the back side of building. The memory care area seemed depressing but residents looked comfortable and at ease. Memory care portion was very small. When our mother would need memory care area ..didnt like that our loved one might have to transfer to another Brookdale community as the memory care Cornerwood Drive was very very small with limited rooms available. Still under consideration ..but not sure this is the exact fit for our loved one

This facility is located next to Emory St Joseph and Northside Hospital. The exterior is beautiful and the interior is attractive. Its not the friendliest place I have visited though. And there were some off-putting odors in the dining area and in some of the hallways that concerned me. Its certainly not cheap and for the price I would expect more.

Rebecca was wonderful, the location is okay, and the residents seem to be happy. The place was clean and very warm and cozy. I just popped in on her because I was in the area and had some free time. She was amazing. We sat down and she remembered every detail about my mom. She shared the information about the retirement center and why this would be a great place for my mom. When we walked through the halls she greeted everyone by name and was enjoyable to talk with. I could see the sense of community. The Down side is that the community is outdated and is about to be refurbished. She did a great job of sharing with me how important it was that the construction did not interfere with the quests. This location is in a residential district and so the parking is very limited. I thought that Rebecca was an excellent sales representative, very profession, friendly and genuine.

We toured this community while looking into care options for a loved one. I just didn't think this place would have been a good fit. It is a large community, and the rooms that were available would have been quite a long walk for my loved one to get to and from the common and dining areas. I also felt the fee they charge for their medication service was VERY high, it would have been a significant portion of the overall bill.

We toured here when we were looking at options. We liked it, but I picked a place that was closer. I don't think they would have been able to handle the level of care that we needed, even though they said they could. There is only one place in the area that would have been able to provide the care we needed but I only found that out later.

It is a Brookdale property now. It was not our first choice for my father, however it is clean and most of the staff are kind and pleasant. The food is appetizing and my father's biggest complaint is the lack of stimulation and daily activities. Folding napkins is not high on his list, nor mine and I would like to see more physical, fun activity . Perhaps when the weather cools there will be. My biggest concern, which has been voiced to the facility director and nursing director, is that the staff do not have name tags and particularly the nurse dispensing medicine. My sister, who was visiting my father over the weekend and is a practicing RN for 30 years, was quite distressed with the lack of proper protocol that the nurse followed in taking a diabetic client's blood sugar (after his meal rather than prior), that she was not gloved, dropped meds on the floor and then gave them to the client after retrieving them from the floor. We have been assured that this particular nurse will soon be moving on, and I hope that closer attention will be paid to the weekend staff and particularly the nurses who are the first line of medical caregiving.

Well they could improve on handling catastrophic events. When the patients get out of hand i don't think they've been trained to handle that, especially with memory care patients.

In the time we were at Brookdale Tanglewood Oaks it seemed fairly nice, but I felt some things like care and activities could use some improvement.

I tour this facility but I do not think my parents can be in an "A" certified facility. My mother needs at least a "B" .

The location, grounds and closets are perfect. Kitchen is fairly small and counter space at the bath sink is almost non-existent. They don't have multi-level care at this location tho I do understand that one can shift over to one of their other locations such as Galleria as needed.