Pegasus Senior Living, LLC

I think the management of Brookdale Parmer Lane and the scope of the Assisted Living side was great. My experience with them was good. The Memory Ward section leaves of couple of things to be desired, however.

The woman that I contacted was just a blessing to our family. Within two hours Brookdale Overland Park Glenwood had accepted my loved one into the facility and I feel like they really saved my loved one's life.

It is a nice size. And it has a cozy and intimate atmosphere. They are lacking organizational skills but are improving. They need more staff.

The sales people were excellent and cared. The facilities needed some TLC. My mothers initial assessment was borderline assisted living so it did not work out for me as she was only there 10 days. During her short stay, most of the staff was pretty good. The refund of my fees and rent is taking a long time so this might indicate a problem. I hope the accounting dept. does not leave a bad taste in my mouth. Will post an update upon the conclusion of this issue.

The staff here is very nice and professional. It seems really quiet here. It is not very lively. I would like to see the residents doing more activities and walking around the building more. It is a nice, clean building though.

Overall our experience with Brookdale Clear Lake has been a good one. It's a nice looking place, and everyone has been very friendly. Really my only complaint is that I feel like there were some things they could have made clearer during the touring and sign-up process. As an example, we didn't know that they don't offer a full evening meal service until my loved one had already moved in!

The night crew could do their part a little more. They could come in more at night.

I like it from the beginning, like every place there are little things that go wrong. But overall it's really nice. We haven't had any complaints or issues really come up at all. I thought it was very nice and comfortable feeling.

Everything has been very good with Brookdale Memorial City. I was at another place before that I did not like as much. I have been very well pleased with my stay here and would recommend them.

There was a little bit of a confusion when I decided on the apartment and I think it was just a communication thing, because she said it was ready and when I went there and it wasn't anywhere near ready. So I called them and they got it straightened out and got it ready on time and everything, so I don't know what the deal was, but since then I have not had any problems. If something happens, they deal with it very well.

At Brookdale Pecan Park my parents have had a hard time adapting. We are not raving about this facility but it's not bad either. The response time is sometimes good and sometimes not. My mom has a hard time finding the right staff members to get help with any issues. She will ask one person and then they tell her to ask someone else. Overall things here are okay.

I was pretty satisfied with them, they are pretty good. The food is pretty good, they give a good collection. It seems like a pretty clean place. Most of the caregivers are nice and capable. The staff is pretty good.

Toured the facility today. It's really nice. It is an option. Want to visit a few more facilities before making a decision.

I think the people at Brookdale were very thorough and just all the situations that are involved, from care to financing to benefits that are available, they were very informative in what was out there for us.

They could improve on some of the amenities on the floor in the public areas. They could fix the fans so the blow well too, just stuff like that. They just do not have enough maintenance people around here.

Brookdale Marysville has done really well at everything. They could use a back up generator. The power went out recently and the elevators quit working. So that was hard to deal with for the residents. Really that is the only thing I would make mention of here. Everything else is going really well. The care is 100% better than the previous facility he was at.

Everything has gone reasonably well at Emeritus at Kenner. I know they offer plenty of activities but she does not really participate in any. So far things are going good at this facility. It is been a fairly decent experience thus far.

I think the biggest complaint at Brookdale Place at Harbor Crest is that he was move into the regular assisted living at the beginning. But after 2 days he was put in memory care. Well, when we visited we noticed the staff there all have accents and communication has been real difficult with them. Other than that it has been an overall pretty good experience.

We weren't here very long, the activities were never really something we explored. She complained about the food, but I have eaten there, and I thought it was great. I think the food would get a four. What I loved most about the place, was that she could take her little dog with her. That was so important.

Mom does not like the food at all at Brookdale Historic Roswell. It is definitely not up to par. I don't like that there are residents that smoke. The smoke infiltrates into the building. It makes it uncomfortable to be outside. The activities are a little bit too basic. Would love to see some more complex activities. Respond time of maintenance staff needs improving. Things get done it just takes time. The staff here is very friendly and welcoming. They do try to get mom to participate in things even though mom is hesitant. The staff try to engage the residents. Everyone has been helpful.