Pegasus Senior Living, LLC

Great customer service but the onboarding took some time. Nice place but you have to know the process of enrollment to move things along quicker.

We are just having a little trouble getting our bill straightened out. Other than that, everything is fine and we are getting things worked out. So far, we do not have any major complaints about Brookdale.

Friendly staff. A lot of hallways, nice rooms.

I have not had a lot of interactions with the staff, but everyone I have met so far has been great. They need to improve on repairing things when broken. It takes a minute for them to come in and repair them. The activities are typical activities you would see in an older setting , such as bridge or bingo. They could improve the activities. My dad has to watch a lot of TV there and it would be helpful if they have a TV guide for the residents. He's 80 and it is hard for him to remember the channels.... especially if it is on a commercial.

I got a good feeling when i went there to visit the community. There are large roooms and a nice quaint, safe feeling when i am there.

I enjoyed seeing the interacting staff with the residents. They went out of there way to make the residents feel important.

Our visit with the salesperson was great. She answered all of our questions. The apartment that we agreed on meets our needs and price range. We ate lunch which the sales person paid for. The food we chose was good. We ask about activities, exercise equipment and pool, which we were given a chance to see. By squeezing in and seeing several places, it is hard to remember and keep all the places separated. We were on a time limit and would have liked to spend more time at the place. We were told that carpet and apartment would be cleaned and repaired if it needed it. I did request to our salesperson that I wanted laminate in the dining-living area but was not told that there would be quite a large cost to us to have that done. There was a misunderstanding about that and carpet was installed throughout the apartment. (I have a problem with dust and carpet is harder to keep dust out.) If we wanted it changed out it would take longer for move=in date. (We were given January free because of not selling our house.) I gave in to the carpet and may be sorry for that. We are sending our furniture down after the 15th of February and we will follow as soon as our house sells. Will let you know more after we have moved in.

I toured this community while looking into care options for a loved one. The facility was well kept and clean, although a bit on the older side. The staff I met were friendly and helpful, as well. However, I don't think my Dad was quite ready for this level of care, he needed somewhere a little more active.

Well I don't know if I'm going to be happy here. But the house was to big for me so I don't think I will be sad. It's ok so far.

Beautiful place, great people

My mother has been in the Brookdale (Marysville) for one month. She is very happy here even though 6 months ago she wouldn't have considered it. One serious health issue later and she is thrilled with her return to semi- independence. THE STAFF: I have nothing but wonderful things to say about the staff that I have met to include (but not limited to): Whitney, Sue, Karen, Dottie, Jason, Marian. They have all been caring and kind. The kitchen staff is amazingly patient and kind. They are dealing with people, like my mom, who may have difficulty expressing themselves and haltingly bring out words. This is especially true in the dining room. The servers have the patience of Job. THE FOOD: One of the things that I particularly like is that you can order off a menu, like a restaurant. As one gets older and their world becomes smaller, little things like food take on a greater importance so the food has to be decent and varied. A couple OTHER places I toured before deciding on this one, the menu was uber limited; almost no vegetables or salads and fruit. I saw hot dogs on the menu for lunch every day, one casserole, and another choice that made me think I'd take a frozen dinner instead. I just knew that none of those would please my mother as she is more the salad bar, fruit place, omelet kinda gal. If she doesn't have the food she likes she just will not eat. THE ROOMS: There are larger units and small studios apartments. The place says very full and I was fortunate to be able to rent the last available apartment. My mom's is a little studio but she is thrilled to be there and not in nursing care! ASSISTANCE: My mother needs medication management, dressing and bathing help. I feel very fortunate that she really likes her assistant. They get her up, dressed and out to breakfast to be with other people. My mom has just blossomed here because she was really isolated living in her own home before her stroke. She has made friends and I have just recently met some of them. Just a lovely group of ladies that bring her into the conversation and encourage her to join in some of the activities. Take a look at this property but BEWARE, not all Brookdale properties are this good. Each property is a separate business and the staff and services vary widely. One of the other places I toured was a Brookdale and that was the terribly limited and unhealthy choice dining.

Only been a Resident for 9 days. Everything is good.

Apartment size and storage included is great. Only been three days.

The staff here is very nice and professional. The facility is clean and well maintained. The food is really good here, which is a plus. There are a few minor maintenance issues and minor communication issues, but nothing too serious.

My loved one has said that they really enjoy the meals that are served at the Horizon Bay. However, they could improve on the activities a little bit; adding more and encouraging the residents to participate.

The place is unbelievable. I feel like I live in a 5 star hotel. I'm used to living in apartments where the trash can is across the street and where it is located here it is down the hallway. I have told all my friends and family this is my next to last resting place. I am not moving. They also feed us here.

Everything is fine at the facility. I have no complaints at all.

So far so good. Since moving in, my loved one's health is progressing, and we were even able to reassess, and lower his care needs. We have been pleased with it. We haven't had any concerns about maintenance or food at all. They were very comparable to others, and we had heard good things from friends who had lived here before.

So far it seems alright. No complaints, she seems happy for the most part. She likes the food and the staff is very nice. Sometimes the other people in there can be something else, but the staff is great. The apartment is a decent size.

It's going alright. They were having some internet issues. Mom was having some issues with slow internet, but that is resolved. She is happy there and likes it there. She is making new friends and we got her place fixed up nicely. Someone broke into her car, but all in all things are working out well.