Pegasus Senior Living, LLC

We had a bad experience within 5 days of moving in. They did not do as they said. I found wet undergarments and wet pull ups on the floor and pull ups with feces on top of her closet. No one was there overnight for 24 hour care. When signing her out, my husband had to search for a staff. In the memory care there was papers all over the place and no one was there. They misplaced her glasses and didn't tell us she was out of her medication. It seemed like the greatest place when interviewing but they did not do what we paid for. We are just not happy with them.

The manager was friendly, welcoming, and eager to give a tour. Unfortunately, the building smelled like smoke and must on all three floors. There were several wheelchair residents parked in the hallways that were either asleep or disengaged. It felt like I was at a creepy motel.

I have a relative at Brookdale. When we were given the tour before relative moved in it seemed great. We needed memory care so we had a tour of the cottages. They told us 2 caregivers for 12 residents at all times. They spoke of all the activities and in summer the outside bbq and summer activities. It seemed great . Then my relative was moved in... It went from bad to worse. They had a calendar with activities and NONE of them except once a month singing every happened. Residients just sat in chairs all day. Often there is only 1 caregiver to 12 residents so if the caregiver is busy with a resident the others are out of luck! The staff is not well trained and the situations that occur and dangerous . There is also a lot of neglect of residents!! Many of the safety features do not work such as the pull cords. Staff is also very overworked and at times often doing double shifts resulting in very tired worker. Administrator doesn't return calls. Think long and hard before you put a loved one in this facility. Spend some time there and don't beleive everything they say on your tour. My relative is soon to move out of this facility

Since Brookdale took over, this place has gone downhill. Many long term staff members are leaving and cleanliness is slipping. It concerns me to see this facility rated so highly when clearly the bottom line is not patient care, but the almighty dollar.

No personel for appointment and nasty. Walked in and out of memory after receiving security code from vendor. one star

Staff was unknowledgeable about basic rules and regulations and at one point, staff was seen rolling eyes at a resident. Completely unprofessional. Definite NO.

My mother was there for a month before they checked her sugar levels! And they were giving her insulin daily! Nurses don't seem to care and rarely answer the call button in less than 10 or 15 minutes. I would hate to have an emergency and have to wait for them to walk down the hall to my room. Also, she had her [removed] while there along with several other elderly patients. Very expensive. I was told that once insurance ran out that it was going to be $250 a day. Way not worth the price.

This place is a disaster. They haven't had a manager in 18 months. No chef for months. No activities director at all, and nothing but a LVN was nothing but trouble. They do not have the people or ability to assist the elderly that live there. I have moved Mother out and brought her home with me for Christmas and then I am looking for a Nursing home. She need more help than Merrill Gardens can provide. Just to give her 3 pills a day 3 am and 2 pm they were charging Mother $610.00 per month. Her Doctor said he had never had such a unorganized and unco-operative home for the elderly.

My loved one was admitted and immediately fell. There were times the staff forgot to bring food for my loved one. The door was heavy and my loved one couldn't open the door to the hallway. There was an appointment that was scheduled, and the the staff didn't assist with the call for my loved one, while I was out of town. They allowed both drivers off on the same day my loved one had an appointment. The community told me that if I paid more, I would get better care for my loved one. I feel they lied about everything. They promised me they would help with the special needs of my loved one and they never did. The staff kept telling us that they were short staffed.

My loved one was there 8 weeks and she lost 20 pounds. I don't feel like my loved one was taken care of. Communication was not good and we were not kept updated with what was going on with my loved one. I would not recommend this community to others.

During the time our loved one was there, they fell numerous times from bed and had cuts and bruises. One fall the community called us to let us know it was nothing serious, but a week later our loved one went to the hospital, they took an x-ray and their hand had been fractured for a week. They were not administering the medication correctly, everyday something was wrong. They were supposed to get a medication patch everyday, and sometimes he would have multiple patched on, old patches or no patches on. They called us early in the morning saying our loved one was threatening anyone who came into the room, but after talking to the psychiatrist they believed it was because they were defending themselves. Dementia can change your whole personality, however our loved one is the kindest person and has never been in a fight their entire life.

There has been such a high turnover of staff. I'm having to make requests over and over again. I feel all the good people have left. Whispering Winds of Apple Valley just raised the rent on us. The fees will be removed daily and not monthly like it used to be. The food is horrible and the food is cold when it is delivered to the residents. I have nothing good to say about Whispering Winds of Apple Valley.

I can’t say enough about this place as far as how bad it is. Main thing being severely understaffed. The DRS seems bothered or annoyed when you try to talk to her about your family members care plan. She always has a tone about her that comes across hateful. I’ve been told a week after positive testing on a resident that staff still hasn’t been tested and only just tested residents. Can’t see my dad to know for sure he is safe. Can’t get straight answers from anyone. Calls go unreturned. Only a handful of aids care the rest just don’t care at all and it is evident in their attitudes.

I just paid my bill. My Bill is never the same. Care levels are going up and down and misc charges etc. nobody know what they are doing.

I have a family member who is receiving care here. At first everything was going fine, then we started having problems with medications not being given and clothes missing. Myself and several members of the family have talked to the Nurse Director, [name removed] about the meds- she seems uninterested, rude, and not alert to what is happening. When a Director of Nurses is clueless like [name removed], the nurses beneath her will be as well. My family and I are discussing taking our family member out of here because the quality of care is poor, medications are not given, and clothes go missing- no one ,not even the leadership knows what is going on. This facility use to be good, but somewhere along the way it has gone wrong. Do not put your family member here.

Brookdale appears to be pleasant,clean and a good place for a loved one. Upon closer inspection it is inadequetly staffed,and not clean. Please be aware that the costs associated with the facility are always going to increase and you will continually pay for services that one would expect to be included with the monthly service fee. Upon moving in,the bathroom was filthy and I was told that Mondays are cleaning days and Monday had been a holiday. There is inadequte staffing and I was told there is "no ratio required in this type of facility". I moved my Father out after one week,and the staff never acknowledged my phone calls to discuss my concerns. Please read all of the contractual elements and insist on a written list of all costs that will be assessed as the lack of honesty,and transparency is remarkable. I would never recommend Brookdale in Paso Robles. Bait and switch,look beyond the nice tour and marketing speech.

When I chose this place 3.5 yrs ago I was told they had an activity monitor button so you could be assured your loved one was up and going every day. FALSE . Your family member could be in their apt for a week and never be checked on. If they don't show up for meals, no one checks on them. They would be "found" when the apt was cleaned, once a week. Outside doors are not secure. I have reported this for the past two yrs. Nothing is done. Facility is poorly maintained, no money is spent to make sure facility is safe. Elevators fail on regular basis. Fire drills are a joke. Brookdale doesn't mind raising rent EVERY year while services go down. Mom is 92 and doesn't want to move. I've installed cameras in her apt, go over every day. If you can't constantly monitor your family member, DON'T CHOSE THIS FACILITY.

When we were looking for a assisted living facility for my mother we talked with the ED at Ventana Canyon. This was several months ago. She was charming and assured us that my mother would be treated like family. Well we found out that her idea of family were at the opposite end of the spectrum. We are in the process of moving our mother. This is a very difficult process as it is even more difficult for elder people to adjust. The ED has treated my mother and other residents with disrespect and one time talked to our mother in a manner in which my mother would not leave the room for 2 days. I caution family members to talk to care givers and other family members before selecting a facility. Not all ED's are the same. Remember when an ED tells you something get it in writing. All this ED cares about is filling the rooms for as high a dollar as possible. .

My folks have been living here for about a year. It has been a continual problem in all areas. The dining room is always slow and service is horrible. When the staff is asked for something they forget and never remember even after being reminded of simple things like dressing for a salad or a drink that you would think makes common sense that these older folks may need something to drink with there meal. The management is unresponsive to requests and IT SEEMS they are interested in selling you a bill of goods to get you to move in then could not care less if you are less than satisfied as long as THEY are getting paid. This is an expensive place to be for the very very lack of services that they advertise. I am very sad for my folks esp since they do not want to go to the expense and physically draining move to another facility. This is a poor excuse for a community and these folks do not really care at all but to get the $$ from there residence!!!!

in a nutshell... the staff mishandled my mother and broke her leg. Sent her to emergency, she was there for two weeks, then sent to a rehab facility. Before she even returned to Brookdale, we received a letter that she was being evicted! Had to find another place for her. THOUSANDS of dollars afterword and... Brookdale still claims that there is an amount owed. HORRIBLE food! NEVER enough staff! Missed bathing's (sometimes three weeks)!! Horrible room cleanings. BROOKHELL!!