Paramount Senior Living

Best suited for the individual who is truly able to take care of themselves with little to no mobility issues and just needs meals provided. First day of residence, the head chef and activities director were fired due to having a relationship. Staff morale is low and issues are obvious when you hear staff complaining in the hallways to each other. Each resident is given a necklace to wear allowing them to push when needing assistance. The 2nd evening it took 25 mins for an aide to come, I had to go down to the director's office and have her radio for someone. She said they were probably giving someone a bath. Turns out the only aide on the floor said she was delivering food trays to rooms, my relative needed to be helped to the toilet. Aide came, but put her unsmoked cigarette on the rail outside of my relative's room, then went in to assist. Guess she was going to take a smoke break. Prioritizing the needs of patients is crucial, yet doesn't happen. Short staffed seems to be the norm for the weekends. Toilet in room clogged on a Saturday and was told it would be fixed on Monday. Unacceptable, no way resident should have to be wheeled out of room to use toilet downstairs or down hall, especially for the amount of money being spent. It was fixed later that day. Two weeks later, toilet broke again. Oxygen issues that were told would be taken care of, over and over and are constantly being addressed. The previous nights dinner tray still in room at dinner time the following day. I could go on and on. WIth each visit there seems to be another issue that has to be addressed. TG there are a few of the staff who seem to be caring, others should be employed elsewhere-compassion and understanding instead of a frown and making one feel as if they are a bother is unacceptable. If it were up to me, my family member would be placed elsewhere. A fancy dining room and pretty sitting area mean nothing when everything else seems to be problematic.

While spacious, fancy, and clean for the money. The car was sub par. My mother no longer resides there.

Communication with the staff has been a challenge. There doesn't seem to be one centralized staff member who can direct remote family member questions to. Also, when my dad passed, the first contact I had from paramount was not to express their sympathies or even just to give me guidance on next steps, but rather to ask what I planned on doing with my mom. Activities seem plentiful on site, but trips to the store or even to go to restaurants in the area are extremely limited. My parents both complained about the food from time to time, but the main problem is that only breakfast is served restaurant style and alternatives are limited. The double occupancy room my parents were in has not separation the space, no kitchenette and cable TV is analog with no option for modern digital TVs. TV viewing in the room is very problematic.

Mom did not move in, we only used them for a respite for 2 weeks, it was not the best experience for my mom so if we need a similar situation in the future I would use a different facility. During 2 weeks my mom received one shower, she had missed medications, and food service did not accommodate her tomato sensitivity as requested. They would give her peanut butter butter sandwiches instead of an alternative meal, I could understand that once or twice but mom reported this was more often than not.

If someone isn't used to good food and doesn't need any care, then it is a fine place to be. It was a terrible experience and the management is incompetent. My family member was there for one year. There were three different executive directors during that time. Almost nothing that we ever requested in a care conference actually happened. They are short staffed and most of the nurses don't care about the residents nor speak English. They didn't follow directions on medications and lied about having administered them. He had bed sores because he sat in his recliner for 12 hours a day. (The sores cleared up within a couple weeks of being at the new place.) They were supposed to change his position but they didn't. It wasn't unusual to take 40+ minutes for someone to respond to the help button. We had to be there ourselves in the evening and morning or hire outside help to ensure that he got ready for bed and to the toilet in the morning.

I do not recommend Paramount Senior Living at Polaris to others. Some of the aides and nurses are helpful and do their jobs well, but not all and many of the nurses do not speak English well enough to communicate. It is not uncommon for an aide to appear 40 minutes after my loved one presses the call button. It is also common for them to clear the call button and to tell him that they will be back. Sometimes two aides come in instead of one and they talk to each other and treat my loved one like an object instead of giving him the dignity of being a person. It is also common for an aide to be wearing ear buds, which prevents the person from hearing him or showing dignity. It took a month for them to get my loved one's medications straight. Part of the problem might be communication between hospice, the pharmacy (that Paramount recommends) and Paramount. However, most of the nurses had no sense of importance or urgency in getting the meds straightened out. They often wouldn't even tell us that they didn't have them and didn't seem to care. Our hospice nurse is supposed to physically look at the meds each week to make sure that there is an adequate supply. When she didn't, during my loved one's fourth month, a few meds ran out and he missed them for a few days. This is unacceptable that a facility would allow meds to run out. The food is not good if you are used to home cooked meals. Almost everything looks like it comes directly from the freezer or a can. Additionally, hospice supplies my loved one's incontinence products, not Paramount. We have to hide the extras because some of the aides have been known to take supplies from my loved one's room to use for someone else.

This facility falls short in all categories that are portrayed. The food is not appealing, lacking variety and no healthy alternative choices. The rooms are neglected and dirty. The response times from staff to residents calls are concerning. The halls do not smell fresh and frequently smell of urine. Lackluster at best.

We toured with Paramount Senior Living at Manassas and it basically just felt like a nursing home. It was not going to be the right fit for my loved one and what we were looking for.

I toured Paramount Senior Living at Bethel Park, but I wasn't impressed. They try to fit more people in by using what was supposed to be a living room area into another bedroom. I just wasn't impressed.

I was looking for a facility for my loved one that had life and was full of happiness and I just did not find that here. The facility was clean and tidy and they offered a lot, but it felt too clinical. The person showing me around was not enthusiastic and just did not seem engaged. There was no one doing anything, everyone looked like zombies. It was just not at all the atmosphere we were looking for.

Our family had an in person tour and the tour experience was just not very impressive with the physical building and the individual that showed us around

I would not recommend Paramount Senior Living to others for their loved ones. I was out of town and a family member took my loved one to the doctor. The doctor called an order to have my loved one taken to the hospital due to swollen feet. The community didn't call me until 7 pm to see if I wanted my loved one taken to the hospital, after receiving the order around 2:30 that afternoon. After this I started to pay closer attention to the care my loved one was receiving. Since I am the POA, I requested the medical records of my loved one and the community charged me over $100 for the records. Due to my distrust of the community I moved my loved one out of the community.

This was a horrible tour experience for us. It seemed more like an extended care community.

Rude management. CNAs on cell phones frequently while Seniors sit and sleep. Little to no activities. Wet, urine- filled laundry piled up and seniors sleeping in wet beds. Meals are great and seniors dont go hungry. Food safety questionable.

[Name removed] was at paramount for about 6 weeks. He did not like it there and wanted to come home. Many of the patients had severe colds. They had people with the RSV. It is a severe respiratory virus that is deadly in seniors. Very contagious and no one was required to wear a mask. He was very sick and was transferred to the hospital and from there to a skilled nursing facility. He died 10 days later. I went to paramount the next days to get his things out of his room and they had put someone else in his room and didn’t tell me. I had paid for the room for the month. I eventually was reimbursed for the rest of the month. The staff was very good to [name removed] but were extremely busy. I regret that I put him in a nursing home and wish I had made better decisions. If you can’t speak up for what you need, you are ignored. I have so many regrets.

My mother lived here for almost 3 years in the dementia unit. There are some great staff members working with the residents ([names removed]to name a few) but they are always short-staffed, especially since so many of the residents in the dementia area require a lot of attention. When my mom first moved in, most of the other residents could walk, could feed themselves, etc. By the time I moved her to another facility (hoping she would get more attention) most of the residents were VERY helpless. They never increase the staff to reflect the additional time they need to spend with the residents. For example, there would be a nurse and 2 aides working most shifts, and those 3 people were supposed to be able to spoon feed probably 8 or 9 people who couldn't feed themselves any longer. The staff members were trying their best, but they always looked stressed out. They needed another couple of aides per shift to be able to help the residents in a timely manner and really give them the care they deserve. Upper management staff changed so often I couldn't keep track of them - there was always another "director" of this or that on the newsletter each month. They raised the rates a lot but never increased the staff, and at the end they started charging $250 per month for supplies which I can buy at Sam's for less than $75 a month - and this wasn't optional. You HAD to pay them the $250 per month for briefs, wipes, gloves, etc. Kudos to those staff members who keep showing up in those trying circumstances because they genuinely are trying to help the residents.

I did not have a pleasant experience here. The place was older and many spots in need of repair. It did not smell good. The tour guide and some of the staff did not seem very friendly to the residents. One person was joking with the residents in a not-very-nice manner, and one resident did not seem pleased about it. The prices are good for the Northern Virginia area, but you get what you pay for, especially with regard to the food.

[Removed] probably wouldn't give this place 2 stars. Considering the cost, if I was going to go through the trouble of selling a house and getting rid of everything, I'd do it only if I was going to move into The Tribute. This place didn't have nearly the comfort level that I saw immediately at the Tribute. I give it this rating because we received a very thoughtful fruit basket as we left and our guide, [Removed], did offer us lunch.

Nice residents and lovely staff but the building itself and the rooms were very run down and in desperate need of a makeover.

They do no do what they say they are going to do. They have a hard time keeping their CNA's and making sure the patient is okay and giving adequate care. They just cannot get that going. I am moving him out of there this month. The good thing is that their meals are good, I would rate those a 5. Everything is else is a 2.