Paramount Senior Living

They smiled in my face and lied to my face. My wishes were written down, but were NOT communicated to other staff. They were way under staffed. Friendliness, I would rate a 1 because it was fake. The director knew what they had going on but failed to convey the truth. If I could give a zero for quality of care, I would. As it is, I hate giving them a 1, but that is the lowest I can go. As far as food goes, I can't answer that because I didn't taste it. What activities? Save your money because the value sucked. Unless they've changed, steer people away from that place.

I wouldn't recommend any body moving in here stay far away from here because they'll tell you a price and roll out the red carpet for you. But as soon as they get you in here it's a totally different story. The price changes and their attitude changes.

GET EVERYTHING IN WRITING. we specifically asked if they took charge cards knowing that [name removed] would run out of money and they told us yes and they don't and then they took two weeks to return our 18 messages. We left to tell us they don't take charge cards and charges $[removed] late fee. Then every month we've got an additional bill for $[removed]for aspirins or depends and they never even tell you before they do that. The worst part was they gave us a move-in special where he got a private room for a double room price. According to their legal documents, we are supposed to be credited his care for the weeks that he was in Saint Ann's and now they're saying they will not credit us the care because they gave us a discount rate, but that was never put in writing or discussed. thirdly we've been waiting for a refund because he passed away before the end of the month and nobody can even return my call to tell me when I'm gonna get that. At this point they owe us over $[removed] and will not even return my call. I literally stopped in there yesterday, and the girl acted like she didn't even know who we were. Get everything writing because they will scam you out of money bad.

They should provide directive signage on the second floor as to the location of the elevator. Higher level staff should not use inappropriate terminology when speaking about residents to other employees. Staff should not diagnose medical conditions. They should alert a licensed doctor. We thought the actual care givers were very attentive and respectful, on a one to one basis with the residents.

This place was a nightmare. Mom always smelled like urine. They said they changed residents every 2 hours. Our family spent 8 hour days for a year and a half there. I saw her changed only a handful of times. Try a different place first. The assistants are not trying in understand the mind of someone with dementia. We learned they were taking breaks on 3rd shift in moms room and eating her food. Disgusting work ethic. Just run…. Research well before placing a loved one.

Lack of staff, terrible management who does not listen the patients or thier families and lack of luxury that is promised with a fake tour of a "set room". My family member told us that things keep disappearing from thier room and that the activities are boring at best. They don't keep staff long and when people finally build trust with staff they either quit or are moved to another part of the facility. Does anyone know what continuity of care is? Hospitals keep nurses on the same floors why cant they do that in nursing homes? Then we would know whos stealing and who is working. This place is over priced, poorly managed with a lot of excuses. The food is lousy and they will continue to lose employees and money because families will remove thier loved ones like we did.

I wouldn't recommend the community to others for their loved ones. The upper management lied to me about letting my loved one have a TV in their room and they didn't have access to cable or watch TV. They also promised that my loved one would be able to watch tv and my loved one wasn't able to do this either. During the tour the community made promises to me and these promises never happened. The nurses that took care of my loved one were very friendly. There have been times my loved one was not able to get their sugar tested because one of the nurses took the tool with them home, and the community didn't reach out to this nurse to bring it back to the community the next day. There were times that my loved one had meals that were delivered cold.

Make sure they properly assess your loved one's needs and capabilities. My dad was assessed appropriately for their memory care unit . On the first night dad was anxious and confuse ( normal for dementia) and he didn’t feel safe struck a care member. I came down to calm him. Second night I was advised they would press charges on him. I mean what aren’t they trained in dementia? He lasted 9 days we paid for well ore then that before they sent him to the hospital I was actually glad as I never felt. He was safe there despite me being ready to run down to the facility in a heart beat, I finally kept him away from there and moved him out. He is now in appropriate care level… I have horrible feelings about Paramount. I did call corporate and they did refund a portion so I give props for that but they totally profited off our elderly parents .. horrible experience.

It's fairly clean. The manager did not disclose some information. I would not recommend to anyone. There was lack of communication, which was the biggest problem. They need to improve on their communcation, and the manager needs to develop a better attitude.

I would recommend you run the opposite direction and don't give this community a penny. They are supposed to be trained to handle any situation that arises with a resident, and this doesn't happen. They end up sending the resident to the ER due to behavioral issues they have and then refuse to allow the resident back into the community afterwards.

My loved one had really high care needs. They just didn't have enough staff to begin with, and then they kept taking on more residents. If he didn't need as much help, maybe I would rate them differently. I don't want to take a way from the nice and compassionate people who were there, but some of the staff were not compassionate, and management tended to be unresponsive and unbothered by our concerns to meet our loved one's needs. He had no control over the temperature in his room, which negatively affected his particular health condition. It was just a very unfortunate situation. I was told they could meet his needs, and that he could use the van to go to physical therapy. I would say about 90% of the things I was told were not true.

I don't’ know what the independent and assisted living is like, but the memory care wing was a horrid place. It's a locked wing on the 2nd floor. Any residents who weren't in their rooms were sitting in wheelchairs hanging over the side of them at the nurse’s station. There was nowhere to walk around or do anything. Some doors led out onto a balcony/patio, but there was no real outdoor space to move around in. It felt like they were in jail. I wouldn’t even consider that for my loved one. The room itself was really nice, and when you first walk in the main doors to the building, it's very nice and very clean. But there was no way we would place our loved in a memory care unit like this one.

I couldn't get into the community. Some of the problems I have seen are: them removing my loved on going to the hospital multiple times. The community wouldn't let me get my loved one's belongings out of the community. They continued to bill me as if my loved one was there. They stated the furniture belonged to them.

the community is short on staff and you're loved ones don't get the attention needed. Communication

Don't be fooled by the nice building and good sales job. Nursing is either understaffed or doesn't care, either way it results in very poor service. Typically response time to the call button was 15 to 30 mins and this was in the high acuity unit. Numerous other issues, such as her falling when they were helping her into bed, leaving her in the bathroom for extended periods, no bathing for almost a week. This was all in a three week period. Sent letter to the CEO advising him of the situation and culture at that facility.. never heard back. If you want top care for a loved one, find a different company.

Don't go to this community, I would not recommend this community

I loved this place for mom up until she started to run out of money, then it all went bad. To make it short, they transferred my mother to a facility with active Covid cases- why? I believe it was to lessen their workload of sending referrals out to other facilities (in a COVID environment this is a difficult process, especially when the majority of facilities were not sent the necessary referral package). Yes, we were desperately trying a find a place, but a decent place. After PSL sent a referral package to a location that we did not select/was not on our list, we did start talking to the location and letting them see if they would accept her (since the process was so difficult at this point due to COVID). We were still looking at facilities and spending hours talking to other facilities and sending the referral package from PSL ourselves - and we had three in process of consideration. Then they transferred mom, without verbal or written permission/approval for the transfer, into a facility that had just had active COVID cases (in total 109 patients and 40 employees since July)! They also sent her Personally Identifiable Information (PII) to the wrong email account. I have also heard that staff turnover is high at this location. With all of this, I can only give this place a one star.

My loved one has been threatened by one of the workers there. Her caretaker has been banned from several rooms on the 1st floor and second floor. She has spoken to the sorry DON and her assistant and they haven't done anything. Her care aide has a bad attitude and works evening shift. I have never experienced this kind of personal care ever. High rate of employee turnover. It was not like this a few years ago under the other DON.

I would NOT RECOMMEND paramount Baldwin!!! My father stayed on the respite care side for 3 days... they would not help him to the bathroom after he hit the nurses button several times and attempted to do so himself, as a result he fell and was hurt and went to the hospital. I paid them 1,000.00 dollars deposit prior to his stay..... because he did not clear the room completely of his clothes they kept the entire 1,000.00 dollars even though he was only there for 3 days! They also said we still owe 400.00 dollars. They explained that my dad signed the contract agreeing to this but they did not explain that to my brother, and when I asked why, things were not clear, and they kept saying that my dad knew even though I said he was in the hospital and how could he possibly be aware when he re-fractured his femur because they were fused to help him out of bed!!! They said that they called many times but my brother only has record of them reaching out on the last day my dads room was contracted for. NEVER use this company they are a complete scam and liars who clearly take advantage of elderly people!

My family member was often not getting in the shower, filth under nails, clothes were dirty,clothes missing along with many personal items. No inventory was taken of their items. Staff turnover is horrific so your loved one has no stability as far as familiar faces of workers. Staff was caught in lies by a family member and it gets swept under the rug. Our family could go on forever on issues...but a waste of time. Just doing this as a warning to others.Nice looking facility, many promises...but please don't be fooled. If you can find another place please do. Some place maybe not as "fancy"...but look for established places...