Paramount Senior Living

The entire staff at this community are friendly and accommodating. They are willing to do anything mom asks and they are happy to help; you never feel like you are putting anyone out when you make a request. The community is only 5 years old and is just beautiful, with pretty carpeting, furniture and art work. The building is in a U-shape with a courtyard with a fountain, and some wild turkeys roaming the adjacent hillside that are fun to watch. The admissions nurse Sandra is very caring, and still speaks to me every time I see her. The front desk is very efficient, scheduling hair salon and doctor appointments, visitor meals, residents leaving, guests coming & going, and so on. The food is good and they offer a beautiful private dining room without charge, serving their food or you can bring your own. There are daily exercise classes, bingo, ice cream socials and frequent entertainers that come in. Paramount Peters networks with other local providers (pharmacy, doctors, dentist, podiatrist, etc.) that share their kindly views toward helping the residents. Whatever outside service mom has needed, Paramount is able to help her. Mom is in her second month at Paramount. She, and the family, are very pleased and would highly recommend this community.

My mother has adjusted very well to this community. She is doing very well, and I'am pleased with her move here. She has gotten involved in the community with the activities they have available. I haven't had any problem with the staff, they are always willing to help. The dining room is restaurant style. The meals are good, and they have a nice variety of food too choose from. They are providing her with great care. This is a community I would recommend, it has worked out very well for us.

I am really impressed with the quality and variety of food, as well as the variety and amount of activities being very good. Communication with the administrative department could have been a little better. There was some initial confusion. My mom is happy. The other residents seem to be very welcoming and friendly. Overall I would give them a four and a half.

The White Chapel Staff are truly wonderful people. Helpful, caring, friendly and willing to work with new residents and their family to adjust to their new environment. I cannot say enough on how cooperative and understanding the staff at White Chapel have helped ME with the transition of placing my father in their facility. Several people have commented that a right decision was made for the wellbeing of my father and after 2 weeks, I believe they are right. He is moving around more, having people around his own age gives him opportunities to talk and tell stories, things he was not doing at home. Thank you ALL!

My was feeling very lonely in her home plus she was going to have a hip replacement. She was suffering from depression and anxiety. Before her surgery, she spent a week at Emeritus to see how it was. After her surgery and rehab, she moved into Emeritus. Her depression and anxiety seems to be under control. She has made friends and participates in the many activities, plus she goes "right next door" to the Newark Senior Center to do the activities she has been doing there for five years. I think my mother made a good decision to go to Emeritus.

considering my mother's need for help on a daily basis and her fierce need for independence. to quote, nothing wrong with my brain it just a ninety two year old body. Everything I have seen, heard and research says this will be a good match.

My father needed a home; a place where people cared about him and saw to his needs. He's found a home at Emeritus at Wilburn Gardens. The staff goes beyond courtesy and caring, forming a bond with their charges that makes for a family atmosphere. When I visited, all of my dad's needs were addressed with a care I've not found anywhere else. They even made arrangements for my dad to visit when I wasn't able to bring him over. I was very impressed with their customer service and willingness to go the extra mile to make sure that we were both satisfied that this was the right place for my Dad.

He's only been there a week but at the moment they're getting high marks from us. The staff seems very pleasant, easy to work work, the facility itself is beautiful, very, very nice grounds. He has been encouraged to participate in activities, whether or not he will do them is another story, but that's just his personality. We really liked the garden style and the foyer being the center of activity whether he was on the first floor or second floor, regardless of whether he left his room or not he would still be able to hear what was going on.

Room size is fine. Cleanliness is fine. Activities are limited but we are in the memory care unit which limits what you can do. Staff dealing with patients are great...the only problem is they have to deal with being short staffed sometimes which can create delays in timely care...staff have always been friendly, courteous, and helpful.

You'd have to speak to my mother in law about the food, and I know there are activities offered but she doesn't really like to participate. She always talks about how clean it is and how often they come and clean her room and bathroom. Apt size is very good, the nursing and admin staff are friendly and available. It is pricey compared to her old facility (we moved her to VA from PA), but not too much more expensive than other ALF's in the area that we looked at while searching for a place for her

All of the above were good, staff was very good about communication and keeping on the same page regarding my father's care. I would recommend to others.

We had a good experience there...only needed it for 2 days. People were kind, it was clean, and they were very helpful to work with. We would recommend.

It would be 5 if the food was good. That is still lousy. I would recommend Paramount to anyone. Everyone here is sooo nice & helpful.

Responding to emails is haphazard. Discussing items then asking for follow-ups that don't always happen. General communication is lacking. Staff competence is questionable, at times. No worries about mom's care but I must be on top of everything. Every couple of weeks I ask for medication list to verify everything and (from experience) make sure nothing has come off without my knowledge or accidently.

Certain staff are more caring than others. Some don't seem to understand dementia patients and their reluctance to bathing, depends changes or wanting to be left alone. General residence activities, are better than average. Memory care, is more challenging due to the nature of the patients. Building is clean and stays freshly painted. Staff are courteous and personable and normally jump on anything pointed out to them. Areas are spacious and well organized and "getting lost in building" possibilities greatly reduced because they intentionally are a small facility. Nurse to resident ratio very good. Memory care, seems "experience and knowledge a little subpar but I have not complained to Admin.

The staff are very friendly and take the time to know my name and who my person there is. They are very kind to my mom, and treat her very well. The staff check in on her often just to "check". The staff has learned her likes and dislikes. My mom does not like the food. She complains often. One of her biggest complaints is the food is not warm. The administration there are very involved and seem to be on top of things. The price of these facilities are so expensive. I understand it takes a lot to run them but I feel it is excessive. That is not just this facility it is all of them.

Our loved one does not participate in the activities. The value for cost is based on consideration level/quality of care attitudes/training level of caregivers. whole subject is a discussion that takes a few minutes. I have what I can afford, but several areas that could be improved, in my opinion of course

Transportation was included with quote but after move in it turned out that it isn't available for independent living. They have great activities available in the main building but [name removed] cannot attend any due to lack of transportation from independent living cottages to main building. For lack of inclusion due to transportation

Staff turnover has been high which is concerning-with that said my mom has had no issues thus far with the staff she says everyone has been nice. The food is ok-she has no complaints about breakfast but does complain about the food on lunches/dinners -with that said I think it's fine I've eaten there numerous times. They provide a nice clean environment for the seniors and I believe do a pretty good job of having a good safe environment with activities

If your loved one is in the memory care unit, their access to daily activities (e.g. bingo) is up to you, so expect to be spending time there. I can say the food is surprisingly good. The staff has been very friendly overall. There are some issues with a few of the residents in memory care because of their dementia. This includes wandering the hall in the unit and entering other residents rooms uninvited, even getting into another resident's bed. Atleast 1 resident has severe agitation and is constantly crying and causing a commotion until medicated. The facility is kept very clean and maintained. TV service is very basic so you may want to consider roku or similar. For billing of doctors and rx be sure the providers have the correct mailing address and insurance. If your loved one participates in the incontinence program keep an eye on supplies being provided when needed and not being used for other residents.