Oxford Health Group

I felt like I was being observed, this is a better facility.

So far my stay has been good. I have a good roommate.

Most of the caretakers have been good except one. The main problem is the director does not seem to respect or care about residents.

Changes all the time.

We toured Paramount House Senior Living during our search for a Memory Care facility for our loved one. The Memory Care unit is very depressing. The other areas might be good, but the Memory Care unit was definitely not for us.

The issue I had with this place was they never truly did a “whats needed from you” type meeting. My mother was incontinent, and we have 3 different nurses all recommending three different diapers and pads. Then they recommended different sizes which resulted in my having boxes and boxed of incontinent items that could not be used. I know the facility recently renovated. When we first moved on several staff members had no idea what was occurring, and several nurses were asking me to complain to management for them. After a few months management changed things up and removed and replaced some people on staff which really helped. Things seemed to be running smoothly just before my mom passed away. What they seemed to really need was overall management and policy/procedures for the facilities. The cleanliness of the facility and my mom’s apartment was perfect. Really nothing I ever saw caused concern. Everyone was great, and my mom really enjoyed the staff as well. They were having some issues with their “calling” system so several times when my mom used her call button no one came. They recently revamped the facility and it felt like staff were still learning the system. I’d say the meals were average, but the dining areas were a 4 (above average). My mom required tray service, so she didn’t use the dining facilities much. I was always impressed by the number of activities they had each day. This place was not the cheapest I found and not he most expensive. It was clean and offered a lot of activities but the management behind the scenes need to improve a bit. The staff were friendly and accommodating but they seemed to not have policies or procedures to follow in certain situations which should be sorted out.

I spoke with them/met with them virtually. Not the best fit for us. They also don't work with VA benefits. We decided to keep looking.

Brookdale Chatsworth can work on improving their help and the meals and dining service. When our loved one needs assistance it can be a long wait until someone responds and comes to help. Also they run out of food items a lot, there isn't much of a variety and it is not always that nutritious. Also the wait time is long and sometimes by the time the residents get their food they are asked to get up and leave. We also with the physical therapy was done by an actual person watching over the residents and not by a video on the tv.

My father passed away while living at Villas At San Bernardino and they never called to tell me. A lady from hospice called me, she would normally call me when she was in my dads room. She was at home when she received the news, so she called to tell me she was sorry to hear about my loss, and I was completely unaware. I didn't hear from the staff for a couple days, I just received a text asking how I was doing and that was it. Something I couldn't do was be there everyday because I'm in a different state and the pandemic effected things. There wasn't a lot of communication. I had to do a lot of it over the phone and it was hard to reach him, there were difficulties getting a phone to him. I don't think communication was really good during that time.

My loved one was only there a short time. But I definitely thought the food should be better. That's one of the most important things when you've gotten to that stage in life. You don't have much to enjoy anymore, so food is big deal. And I was not impressed with it. If you didn't want whatever their main offering was, you basically got either a hot dog or a turkey sandwich. The care depended on the person giving it. It seemed okay overall, but there was not a lot of personal care - it was all kind of going through the motions without trying to form any kind of connection. A lot of the people who work there are really young, and I'm not sure how well they related to the residents. My main complaint was after he passed away, there was no announcement - it was like they didn't tell the staff. So for days afterward, different staff members would come to his room to see if he wanted lunch, and we would have to let them know, which was kind of traumatic for our family to have to relive that over and over each time someone would come to the door. So they definitely need better communication with their staff. Also, they've never reached out to me since then. Other than when I returned the key to the receptionist, I've heard nothing from them, which is kind of odd.

I liked the community at the beginning, but as time went by it seemed my loved one was being ignored. The communication from the director was great. Once this director left I feel things went downhill after that. Everyone there was super nice and the staff is fabulous. The food was always cold when being delivered to my loved one.

Left message for [name removed].

Seemed more nursing home like. Spread out, more difficult to navigate

Nice facility. Occupancy at 98% which makes it somewhat difficult to get the exact lodgings we require.

Too expensive.

The reason why I chose Brookdale for my aunt is because she would get a chance to be more active compared to where she was living before. Before Brookdale Denver my aunt was not allowed to go on outings because she would require too much help. Here there are many activities provided that she could participate in. They post a flier in their elevators of the activities that are happening daily. They update these fliers monthly. There are physical activities, entertainment, and things like that. The other residents that are there seem friendly. They had a woman who the staff named an ambassador because she lived there for a certain number of years. She came to greet my aunt when she first came in to welcome her. One thing about their administrative staff is that I faced issues with my billing. I found out for my first month they tried to charge me for things that I wasn’t aware of. They did not discuss this to me prior to me signing the papers for my aunt to live there. Majority of their staff team are friendly and I think it has gotten better that they are routinely checking in on my aunt to assist her with things.

For mostly medical reasons my loved one chose not to stay in this community any longer. She liked the community while she was there the food was good. The staffing during the daytime was good friendly and nice but the night time staffing needs improvement. There were a couple of times that my loved one had ringed for someone and no one ever showed up so that left her feeling uneasy that if she had fallen or gotten ill that no one would be there to help her.

It was rather dated and comparing it to Brookdale Irvine, the difference in price was minimal compared to the difference in look and feel of the two.

The staff was very friendly and made sure to take there time with my mother and I during our visit. They had a great complex with lots of accommodating amenities available for all of the residents. I just did not feel that it was the right fit for us and was very pricey for what they had to offer.

Nice people. Seemed a bit unorganized. Facility was clean.