Oxford Health Group

New staff members need more training before being assigned.

The staff are all kind, helpful, and attentive to requests/needs regarding my father. They treat the residents like family and friends. My family and I are thankful for their care in taking care of our father.

Our overall experience at Astoria Park has been positive. Many of the staff are excellent however there have been a few that need a better understanding of the behavior expected in a memory care unit. We do have several staff members we LOVE!

I love the Activity Director [name removed]. Love bingo - paining classes.

The best part of Highland Manor is the way they care about people the way that they look out and make sure that everyone is doing Ok!! The group activities are very helpful. I look forward to coming to group every day and being with the the group and [name removed] because she is a kind and caring person.

The best thing is that I love about this community is a family freindly place. My friends here at the Villas are always willing to participate in events and celebrations. I also love how clean and large the apartments are. We have a lot of space.

We are so happy here at the Vilas. The employees are so warm and caring. The entertainment is interactive and fun. There is always something to do. The community here is like family. I was impressed by the large size of the apartments.

This place has everything, to sum it up!

Great food. Residents seem happy.

The Independent Living residents live in a separate living from assisted living. At first I felt pressure to join in :activities", but do not now feel it. The residents are very friendly and the activities director is very helpful!

I toured Montage Ridge and it was nice. It ranked high on our list of possibilities. The staff at this facility seemed super nice and caring, but it felt a little less like a Community. The Community is a renovated hotel and it felt like that, the rooms just seemed isolated and not the feel of a cohesive Community.

We picked this community, because of the location and price. They need to redecorate the lobby, paint and replace the carpet. it's oudated and needs work. The staff is fine. The room that, my loved one had was great. The food could be better. Overall, the community was fine. They don't offer memory care, if your loved one needs additional care, so you will end up moving

When it comes to the meals and dining service, good food is ready important. Started good, had some misses, but overall good. However based on the experience we have had so far we would recommend the Brookdale Chatsworth community to other families.

Our family had an in person tour and we thought it was a fine experience - there was quite a bit of construction going on in the general area - there was a lot of plastic everywhere. However that was not a persuading factor in our decision making. It came down to location and what was going to be best suitable for our loved one, this was a solid top choice to for us.

We had a good tour experience at Brookdale Chatsworth. It just wasn't the right fit for my loved one - she didn't need that level of care.

I like the people and the staff and how hard they work to keep everything clean and well kept. I keep my dog here and they make everything comfortable for her. I have mde some really lovely friends here.

The staff members are very good and we feel they are very responsive and very nice. We do like that the community has a homey comfortable familiar feel to it, it is not a larger brand new facility like some others that could be overwhelming.

Overall, this facility is good. They do seem to be short staffed liked everyone else, but the care staff is great. Sometimes they're a little slow to respond, but again I think that's due to short staffing. The nursing staff is great. They offer diabetic care, which a lot of other facilities that we toured do not. Communication with the family is very good. Transportation is only a couple days a week and outings are few. I'm sure Covid has played a part in that. The food is ok, but the portions are small and not a lot of variety. Meal delivery to the rooms is often delayed. They are in the process of modernizing décor, which is nice. One suggestion I would offer is a smoother entry process after hours for visitors. Some facilities us a key fob system. Here you have to wait to get buzzed in and the wait is often longer than necessary. They do housekeeping once a week, but it's pretty quick. I wish it was a little more detailed and a deeper clean. They have a salon, but it's basic. Nail trims and other services are an additional cost. All in all, they offer good services for the value. I would recommend them to family and friends.

There are lots of things we like about the facility. It does seem like something is lacking in memory care. My loved one would like to see more variety in the activities because they do the same things each day. She loves to cook so that would be great if they could incorporate things like that for the residents. Overall we are pleased with the experience there are just some little things that they could improve on. It is a nice clean safe environment so I don't have to worry - I would recommend them as long as you can afford it.