Oxford Health Group

Everything was good except the memory care residents were left sitting around a lot and not doing many things. Their activities director had been let go because she was not the right fit, and they were trying to find someone. Covid also played a part in that. But I was disappointed in the activities nevertheless. Otherwise, they were very good about the care, and they were helpful to me in getting hospice set up. Their nursing staff and med techs were excellent. The cost was pretty typical, and you paid a flat rate each month.

This was a smaller community. I didn't like the residents have a shared bathroom.

Our family had an in person tour and the rooms we were shown were superior, I mean extremely well decorated. However the community itself was very claustrophobic, it wasn't really spaced out.

My parents have been for 10 months. they are very caring at the Villa. We were able to visit as often as we wanted and my parents were always clean and seemed well cared for. they do have many activities but do not make the clients participate if they do not want to. which in memory are I would prefer they would. during Covid-19 we have gotten to speak and and Face time with my parents every week until the last 2 weeks something has gone wrong. but they are trying to remedy that. It is a good, safe and caring place for my parents. thank you Villas of San Bernardino.

Brookdale Denver was an older establishment. The staff was friendly and gave us a lot of information about what they could provide for my loved one. It did not seem as well-kept as some of the other communities that we looked at.

My parents have a nice deluxe studio apt that is spacious and they are starting to settle in. The staff here are very friendly, accommodating and helpful, sometimes they are a bit short staffed so it might take a little longer for them to respond. My parents do like the field trips and the activities are sort of limited as the residents don't really take part in them here. There are two different courtyard/porches that my dad likes to go out on from time to time.

I had recently taken a tour of this community for my loved one and it was not my favorite. It was very bland out in the courtyard and that was a deal breaker for me. It was all just a paved sidewalk with no flowers planted or any green trees anywhere. I think there was only on bench with not even an umbrella. I personally would not want to live in this facility so I was not about to place my mother here.

The staff are amazing they communicate very well with my mother. Any concerns that i have they will make sure they fix the problem and make accommodations. They also had a promising look throughout the property. Everything was very well maintained and have been properly taken care of for the residents. I enjoyed my visit to this location and would advise anyone to take a look at this community.

Finding this Brookdale Chatsworth community was a life saver. We do not currently need care service for my Dad so I can not comment. The property was recently turned to a Brookdale community. They have some hiccups to overcome transitioning I believe. They were running a special so I felt the price was great for what you get. Three meals a day, laundry service, housekeeping and a lot of activities. I call it a cruise ship on land! My dad is very happy there.

This is one of the places I toured as I was looking for options. I felt like the building was a little older and not as nice as some of the other places I was looking at. The people were friendly and it was clean.

We were not informed of the need for a medical review and the need for a PPD test until a few days before the move. Unfortunately there was a turn over in personnel between when we toured and when we moved my mother to the facility which may have affected the communication process

I think the staff is very friendly, knowledgeable, and helpful. My mother absolutely loves food! We are happy with the level of activities and feel the community is a really good value. My mother and I have no complaints about the food.

Windchime was okay but you know how you just get a feeling sometimes about a place? This place was okay but I just like another place better. It may have been because of the stage my mother was in. Some of these places are for people who are higher functioning and still able to be involved with activities and things like that. Windchime seemed like this - good for people who still can do some functioning. My mom is just at a point where she can't.

It's only been a couple of months and all I hear is stuff from my mom, and she likes to complain anyways so its hard to figure out whats from truth or what's just typical mom. When I go out there everyone's bene helpful, it's basically what I would expect but it's nothing that would blow my socks off and I don't know what they would do to change that. The only problem I've had with them is billing. When I first signed up, the one thing that bothers me, is that they've got those care levels and that wasn't explained well to me at all, there was no conversation, they told me about it and said it would be based off of the evaluation but they never told me about the point system. I assumed she would be level 1 and when I got the bill it was level 2. They tried to explain that she's not high level 2 but she's in that category, I wanted to know whats in level 2 care, if I'm paying the whole 600 dollar bills for the level 2 package I want to recieve everything I'm paying for, even if she doesn't need it. Besides that, they've done a nice job with prescriptions, getting her on medications, they have someone who comes to the door to take her to her meals, she can walk but they assist her, and I appreciate all of that. The people are friendly, the food is good, the menu's nice, her room is nice it's just the whole billing fiasco.

The house people excellent. The food is goods. Subs are cheerfully given. Front desk is very helpful. Office manager is outstanding. The activities director is very friendly. She has excellent entertainment.

It's a good middle of the road option. It still feels pretty expensive. Clean, safe, friendly staff. Sometimes it feels like staff aren't delivering the level of care that my dad is paying for, ie assistance with changing close, shower hygiene.

Brookdale was clean and the staff was friendly, but they were far from equipped to deal with my father's care. The laundry was supposed to be done weekly, but I often had to remind management because my dad's laundry had not been picked up. I sometimes found his food on a tray in his room, hours after mealtime. He told me no one had come to feed him, yet he was incapable of using his arms and hands. Also, I was informed by our personal caregiver that she had twice arrived in the morning and found an employee sleeping in the chairs in my dad's room. By February of this year, I realized they were not giving him the care he needed - or that we were paying for - so I gave notice to Brookdale that he would be moved by the end of the month. The director asked me to please give them another month to try to correct the problems, and I agreed to do so. Things improved briefly, but went back to the same issues very quickly. I searched for a new place, and found a 'board and care' facility in a private home with only 8 residents and moved my father there. Everything went well thereafter, except for an on-going billing dispute with Brookdale. Overall, I would say Brookdale, Chatsworth is decent for able-bodied seniors, but definitely NOT for anyone bedridden.

The facility is nice, although a little outdated. The coordinator was nice and knowledgeable however the move in was rough because she hadn't provided all of the requirements. Then we didn't get charged for months, again due to the same coordinator. Otherwise the staff was pleasant and kept mom safe from the time she moved in until her passing.

like everyone and enjoys like his own room

Staff does not answer phone or emergency buzzer (in room) from 1am till 8am. Good breakfast but few of us eat sausages and bacon and that money could go towards vegetables at lunch and dinner. 60% of lunch and dinners are A+ excellent.