Oxford Health Group

Everyone is so nice

Her stay as she said is very good.

My dad says all the staff have been kind, nice, and friendly to him. Although, my dad has not required personal help so far, so he independently takes care of himself. The housekeeping is good and basic and takes place once a week and is sufficiently done. He says the food is basically good but sometimes has to wait a long time to be served. Lack of staff, maybe. The move in process went well as you are on your own in doing so from help from family members and/or friends. They have quite a list of activities to offer. There hasn't been a lot of communication on behalf of my dad since he's independent. There would probably be more if he was personally being cared for by staff. He has his own nurse practitioner through Brookdale's medical program and his medical insurance that comes in regularly from outside of the home.

We chose Montage Hills over others we looked at mainly due to the location and affordable pricing. Overall the staff have all been very responsive. Limited dining experience.

Pleasant experience and glad to be here.

The staff is very nice, they sense of community as a the bonus very nice people who are friendly. The only negative is sometimes it takes awhile for the staff awhile to respond to a request for help. I would recommend Brookdale Chatsworth to others looking.

New staff members need more training before being assigned.

Treated residents excellent, good and very healthy meals, good management, employees are friendly, always prompt to help the residents, provide excellent services provided. Excellent transportation. Very helpful!!

Staff is unstaffed. Laundry service is excellent. Meals and dining are also excellent. Could improve care services and activities.

Everything

Lack of communication among the staff during shift changes. A lot of changes are taking place due to the facility being sold to a corporation. The cost to stay at this facility is very high. The guidelines/ policies for the facility were not made clear to us. The staff at the front desk are friendly. Wait time for medication takes a long time. I think this facility could run smoother.

Everything good. Steve very happy. Enjoy his stay here now. Thank you.

The staff at Astoria Park has mostly been fantastic. I feel that my mom is safe here and well cared for. Some newer players on the med staff may need to understand Alzheimer's more in order to achieve compliance. Carpet cleaning needed, hallway alarm going off 3 weeks

New staff members need more training before being assigned.

The staff are all kind, helpful, and attentive to requests/needs regarding my father. They treat the residents like family and friends. My family and I are thankful for their care in taking care of our father.

Our overall experience at Astoria Park has been positive. Many of the staff are excellent however there have been a few that need a better understanding of the behavior expected in a memory care unit. We do have several staff members we LOVE!

I love the Activity Director [name removed]. Love bingo - paining classes.

The best part of Highland Manor is the way they care about people the way that they look out and make sure that everyone is doing Ok!! The group activities are very helpful. I look forward to coming to group every day and being with the the group and [name removed] because she is a kind and caring person.

The best thing is that I love about this community is a family freindly place. My friends here at the Villas are always willing to participate in events and celebrations. I also love how clean and large the apartments are. We have a lot of space.