Oxford Health Group

I was not impressed with the tour I had taken of this community for my mother. Everything seemed very dirty and was not well maintained what so ever. When they showed us the different bedrooms they where over looking a gas station out of the window and I did not like that. I just would not want my mother living in a messy facility like this one.

[Removed] organization. They are currently (11/15/2016)[Removed] my mother who has been diagnosed with alezheimers but whose rights have NOT been terminated by any court. They are denying her ALL contact with family members including phone calls & visits. The San Bernadino police department has REFUSED to enforce the law (Lt. Afruiniti 12:oo pm 11/15/2016). Facility director J[Removed] is aware my mothers rights are legally intact & that her [Removed]. My attorney contacted the omsbudmen who told her I had the RIGHT to visit. Director J[Removed] still refused to allow a visit.A complaint has been filed with the state & legal action is pending.

First the pros: Clean-Friendly admin and caregiver staff-In-house cafeteria-Activities Now the cons: Almost no attention to detail-Disorganized staff-Staff lied when confronted with a problem-Expensive-No follow-up with family So we left mom in the care of Brookdale for 10 days when we left the country. At the pre-interview I stated I had mom's meds all ready to go and just watch her when she takes them to make sure she takes the correct day. They said they administer the meds. I said great. At drop off I handed staff the pill containers to staff and then was told her meds needed to be in original containers. I stated I did not have them. No problem they said they would order her meds in packets to give her. This was a relief because we will be on a plane heading 5000 thousand miles away in three hours. The next morning, I get a call telling me I need to pay $500 for her new meds. I stated they were responsible for any charge since I was never informed the pills needed to be in original containers. They hung up. 20 minutes later I get a call form someone else basically saying if I did not pay the 500 mom would not get her medicine. I went ballistic. Shen hung up on me. Now I have to solve this problem from another hemisphere. Thank God for her doctor who got in touch with his pharmacy and had a supply of medicine delivered to cover the time we were gone. Absolutely no help from Brookdale. Then the staff lied about telling me about the pill container thing. Also told them at drop-off that mom's tv and floor lamp were not working. 10 days later at pick-up, they were still not working. Told person in charge of admin to please go into mom's phone and edit my phone number to make it easier for her to call me. NADA. So, I hope to God I never have to leave her there again. Please note this is only one experience, ours, make up your own mind. Thanks for reading. Have a blessed day.

Set at one price, then raised over [removed] in only 3 days. Also wanted [removed] to hand out medication. Would have been over [removed] a month. Also, they missed giving him 2 days of medication. Told parent needed total care. This was false. Parent walks and can give own medication. I feel they were over pricing and just taking advantage of people, after they move in. Getting anybody to return calls was just a joke. Very unprofessional. I feel we were lied to, and would not recommend this facility for your loved ones.

I went to visit a resident here and there were terrible odors, they have rabbits but the cages were filthy and absolutely smelled. There was nothing going on to keep them occupied. The patients did not look well cared for and the place is extremely run down and there was a very depressing atmosphere. I will never consider this place, even if they moved my grandma in for free. I feel prompted to call the state and report them for the rabbits alone. I'd rather take my chances on an Eskaton facility. You get what you pay for. And I will definitely pay royally to have my grandmother in a place that actually cares and it shows.

This was the worst place ever In my dad's own words Get me out of here Before they [removed]..They forgot him for meals countless times an eating is serious for a diabetic Even when We upped his level of care still forgot him meds to My personal va caregiver had to chase down Emeritus caregivers down Slacking 2 major va apts he was late Do to not getting his meds on time Not to mention my dad's room was never taking care.of Full dirty clothes basket urine every Were unsatitarory IF U LOVE UR LOVED THIS IS NOT THE PLACE u will never have piece of mind here I can recommend a amazing place called Meridian of west hills They document everything And the main thing is u will have piece of mind

If you need any help, it isn't the place to go. My brother in law was paralyzed on one side, and I was assured he'd get care, and it didn't happen. We took him right out of there. He was supposed to get the highest level of care. Every weekend, something seemed to interfere with care. He was left alone in his room for hours at a time. It was the most pitiful experience I have ever had.

It was terrible. It was dirty looking inside, and dark. All of the people seemed to be very sick. There was one lady screaming help me from down the hallway, and no one was going to her. There was nobody at the front desk when I got there. I had to wait for someone to come out of the back room, and they were doing laundry or something.

I would recommend you walk the other way and not attempt to go here. This is a giant joke. There was a caregiver who was borrowing money from the residents. There was missing clothes of the residents and found in different places. The residents were given the wrong medications. There were no nametags for the residents or staff.

Very unprofessional, dirty diapers left on floor or the bed, they say they will do some thing and do not, miss showers, do not check on patients regularly, continuously want to raise prices, uncaring overworked staff . It looks good from the outside and they talk a good game, but their performance is less than sub-par. If you care about your loved one; this is not the place for them.

I am so frustrated being here. It’s nice and cheap when you first look at it until you move in and they start adding things on. They’re not too expensive so I don’t expect from them, but they should follow through with things that they said that they would assist you with. I have been asking to get certain things fixed in my apartment and they told me that they would get it straighten away by the end of the week, but nothing has been done. I have a huge room but there’s really nothing that’s in there. Small fridge, no microwave, and the closet is so tight that I cannot fit all my clothes in there. They also charge 50$ for people to go outside and smoke in a designated area that is just filthy. There are about ten other people that smoke and some of them just drop cigarette buds on the ground patio.

Regency Park Astotria took a deposit for an 88 year old stage 4 cancer patience. 10 days before move in the staff decided without notice that they would not let her move in. The staff of the Regency Park Astoria caused so much harm and pain to this poor woman and her family. Please listen to this review before you put a loved one in this same position.

I stayed at this facility for 22 days in October 2016. it was understaffed and ill-equipped to handle someone with disabilities such as mine. The gym is a joke there are four pieces of equipment to use. I needed to learn how to walk again and all they had were parallel bars that did not adjust to accommodate my oversized wheelchair. [Removed] the physical therapist is rude and can be [Removed]. Every time I left the room in my wheel chair to go down the hall and get out of my room a CNA, a nurse or someone else would take me back to my room for some BS reason. [Removed] a nurse, I had was a bully. When I refused to take Coumadin she had a fit and repeatedly tried to force me to take the drug which is against the law. One night I had terrible chest pain that went clear through to my back. I was vomiting, had a terrible migraine and I could not urinate. [Removed] put a catheter in to drain my bladder and in doing so she caused my bladder to collapse. I asked [Removed] to get the charge nurse because I thought I might be having a heart attack. She told me the charge nurse was “busy” I waited half and hour still no charge nurse so I called the nurses station on the phone [Removed] answered and I gave her an ultimatum either you call 911 or I will. I went to the hospital and it was found that I had a severe UTI (caused by their not keeping my peri region clean, 2 ulcers in my thorat and one in my stomach, a blockage in my bowel and my bladder had collapsed. I would not recommend this facility to anyone!!!!!!!!!!!!!!!!!!!!!!!!

I am enjoying it here. I am seeing that it is like a business and not a care facility. They provide care but not for those with high level of needs. It is weird here and the place could use a secure out going mail system. The staff have to send our mail and we cant even get mail delivered here.

This was where we moved both of my parents in October 2014. They needed different levels of care so they were each in their own apartment. First off, we had trouble from the very beginning with things not being fixed in my Mother's place as promised they would be. She had to use a walker at all times and there was a 2 inch lift between bathroom door way. Needless to say, she fell because of it. She fell several times in her room because she would call for assistance to use the restroom and 20 minutes would go by and still no one was there. She would try to make it on her own and ended up in the er a few times with staples having to be put in her head. And only after Mom living there less than 2 months, they now tell me that she has to move to the memory care unit, which is a lock down unit. First she doesn't have dementia, second she's not going to be near my Dad, and third it doubled the cost of her rent. But they said she would get better care there so I agreed. Oh no! What a joke. My mother quit drinking water because she said then I will have to urinate and they won't take me to the bathroom. She also told me that one of the RA'S were very rough with her. After reporting this to the director, and the police coming out nothing was ever resolved. However, two weeks later, come to find out there were 2 employees there that were fired because of abuse. But it was all kept hush hush. After my Mom was in memory care for 2 months, they called me in for a meeting and informed me that they could no longer care for my Mom and we needed to find somewhere else for her to live. I was stunned! This is the place that when I toured seemed so great and they told me that with the different levels of care they offered, we would never have to move my parents out of this facility. Now less than 6 months and I have to find her a new home. As if the first move wasn't hard enough on my parents! But it was a blessing in the long run because I found an amazing facility that has truly taken good care of my Mom and never neglects her. She has been there for 18 months now. And what a blessing they have been! Now....about my Dad's stay at Brookdale. My goodness! My Dad was very independent and did not need much assistance. He was in charge of his own medications as well. First off though, the food was horrible! He absolutely hated it. So I brought him food all the time or he cooked with his microwave (that we provided because they never got him one as promised). Because he was so independent, he definitely got neglected there. Sometimes he would not see any staff members until dinner time, when they would see if he wanted food. All he really ever ate there was the icecream. But many days, no one would come in and make his bed or empty his trash until we called for them too. He didn't like to make a fuss but I knew we were paying for this service and it ought to be done without having to ask. And for the record, they were supposed to be checking in on him at least every two hours. That never happened the entire time he lived there. Well, to make a long story short, one Monday back in August of 2015, one of the RA'S brought my Dad a bowl of ice cream at 6:30 pm. (My Dad suffered with lung cancer in the past and copd for 12 years.) I got a call at 8:30 the next morning telling me they found my Dad on the floor and that he had passed away. I was in disbelief! I was with him just the day before and he was doing fine. Well aparantly he fell and God knows how long he laid there before his struggle was too much. But the fact that no one had ever bothered to check on him in over 14 hours was amazing to me! But the real kicker was when I received a bill from them for my Dad's rent for the next month. He died on the 25th. I called and spoke to the director, and he informed my that we are responsible for two weeks rent because we did not give a proper notice to vacate....what???? My Daddy died there I said. He still claimed in the lease that it states we owe 2 weeks worth of rent. I told him he was never going to get another dime from me and if he wants to take this court I'd be happy to inform them of all the violations they did according to the lease. Thankfully it ended there. Now, I do have to say that there are some really good RA's and nurses that work there. And some bad ones too. But there were several that I grew to love. But they were so understaffed it was ridiculous. The resident/caregiver ratio was insanely large. There is no way they can properly care for that many people at the same time. But that is a Brookdale thing. Trust me, they are so corporate and greedy. When you tour a brookdale facility, it may look pretty, and they will feed you with a bunch of bs. Take my advice, and don't learn the hard way. Your loved ones deserve so much better than these corporate thieves!

NEEDS REFURBISHING AND A GOOD SCRUBBING! REMEMBER WHAT YOUR DAD ALWAYS SAID, "YOU GET WHAT YOU PAY FOR". NOT A PLACE FOR SOMEONE YOU LOVE.