ONELIFE

Minor misinformation and miscommunication, but since we are new to the overall experience, it was to be expected. Nothing that resembled red flags. Staff are friendly and respectful. Room cleaning schedule weekly. Staff cater to the residents' every need. There's nightly community movies, daily happy hours, field trips to stores and adventure outings (example: old sac, thrift stores), at least 2 event activities every day (game rooms, arts and crafts, music, cooking demos, church services), and everything is 100% voluntary for residents...no forced activities or interactions. Plenty of windows allowing for natural light. A restaurant style eating area with a daily chef's creation. Pets are allowed. Nail and hair salon are on site as well as a physical therapy gym. My family member has been there 1 month and refers to her new home as a 5 star hotel. VERY pleased with Woodlake!

I'm still learning but so far I am happy with the staff and accommodations. I would recommend it.

It was a very nice place but my mother was very unhappy because she wanted to be home, but the facility was just fine no problems - well one problem they couldn't find the morphine on the last day of my mother's life. Give her some relief from pain, but the hospice worker finally showed up with morphine at the facility. Just the person on staff at that time of the day just didn't know where the morphine was but other than that, the place was very well taken care of and a very nice staff, very professional.

The staff was responsive and very helpful; activities were good, especially the outings. It was be good to have more exercise, walking, movement for those in memory care; food was perfect.

My husband and I moved into a 2-bedroom apartment at The Woodlake five months ago. We are quite comfortable with our living arrangements in this apartment. Also we are enjoying the companionship of our fellow residents. There are a variety of activities to participate in and we like some them. As for the food, we sometimes don't like the daily specials, but there are alternatives to order from and they are fine. We are in independent living, so we do not have the services of care takers. Overall we are pleased that we chose The Woodlake as our home.

Food options are very good, and she really likes the staff. She seems to be getting plenty of attention and care. There are lots of options for activities, but I'm still trying to get her to take advantage of them.

The staff is very caring. Additionally, the facility is kept very clean.

The staff is very caring. Additionally, the facility is kept very clean.

The staff is welcoming and experienced. This smaller size assisted living facility is modern and very clean. The location is close to freeway access and a local market. The only downside for my mother-in-law is not having many Spanish speaking residents.

So when we entered the facility the sales team was fabulous and went above and beyond to help get our family member moved in and made every effort to help make him comfortable. The staff was quick to tend to any requests and was very friendly. The ownership has recently changed and the staffing has also changed. Our family member has recently passed. Therefore there has been a lot of business to wrap up. The administrative team although very friendly...have been extremely slow as far as returning our share of the deposit. Despite repeated verification that it has been issued ..it has not arrived. We are also having difficulty getting information sent to our LTC for billing purposes. There is also problems resolving billing issues with Omnicare the pharmacy that Woodlake uses. Unfortunately this administrative side has put a negative spin on our experience at this facility.

My brother and I both really like it and the staff are very friendly and that it's a great place. We would recommend it to friends and family.

If eel like she doesn't need a lot of care but they seem very nice when I'm there. Our loved one wont participate in the activities. It is a lot of money for taking her to the bathroom, bringing meals, and coffee, hospice does a lot. After my experience with everything, yes I would recommend this community to other families

It was very clean, friendly staff, the shared rooms were actually quite private, and the price was closer to our budget. I would recommend Sonnet Hill Senior Living as long as they didn't need nursing care because it isn't a nursing home.

Our family has been very satisfied with the Vineyard Memory Care community . The staff members are very good and we feel that we made the right decision for our loved one. Based on the experience we have had so far, we would recommend this community to other families.

The facility staff is wonderful, but they rely too much on "per diem" agency care-givers to cover various in the schedule. They need to hire & keep more staff care-givers, enough to cover for vacations & such days of other staff. I frequently see "agency" care-givers glued to their phones rather than responding to resident needs. Staff care- givers seem better trained, more caring, & mire responsive to resident needs.

My Mom is very happy there. I have walked into her room when a staff person was changing Mom's Depends and the 2 of them were laughing and having a great time. My Dad died there on [date removed] and the loving, caring staff were amazing through the dying process. The overall cleanliness of the community is great. Their maintenance person, [name removed], is amazing. He is much, much more than a maintenance man. His interactions with residents and their visitors is so positive...he goes out of his way to help in a kind, caring way.

We picked this community because, it was a close location, and it's a very nice place. It's a very nice building. They are very helpful. They could improve on offering better care for the seniors. I would recommend to other families.

They are great at being "a family" and keeping everyone involved and special events. I know that my loved one is always safe and taken care of. I have no complaints about what they are doing, don't really see where they need major improvements. Every time I have visited my loved one, has always been clean, clean clothes, happy, their room is clean, and they are well fed, etc. There has not once been a "red flag". I have peace of mind knowing my loved one is being taken care of. The staff is always wonderful and friendly and the facility is very clean, neat, and orderly.

The staff is friendly and tries to be helpful. Activities seem to be fun for the residents. Improvements-enough trained staff. Better food with more options available.