ONELIFE

We didn’t feel that The Rawlin at Riverbend was as clean as other places we looked at. And we just got a different feeling from the staff. They didn't seem to be as friendly and outgoing.

I toured with The Rawlin at Riverbend memory care and did not care for this facility.

Seemed expensive but a nice place. Will need some more info on the pricing and if they also add level of care pricing.

We chose Legacy Oaks because of the affordability of it. The room sizes at the facility are decent for what she needs, it is like a studio apartment. It is an older building so they have had some issues with old appliances and replacing them again with older ones, so we have had some issues with that. Her housekeeping is not super detailed so they could use some improvement there as well. The friendliness of the staff is great and she has really enjoyed them, they have been very kind and caring. I would recommend to others who are looking.

The management is wonderful but they are severely understaffed and they don't have enough individual time for the residents. Room sizes are good you might have to share a room but there is still enough space. My loved one is not fond of the food. I would not recommend this community, it too expensive with not enough effort.

No outside area for memory care residents. Dated building but adequate.

The representative from Oak Park Manor was very friendly and easy to like. We were somewhat concerned during the tour, however. The building is still under construction. The staff seemed very limited for patients in my mother’s condition. Overall, we did not believe it to be a good fit.

The Vineyard has been updated since the 2017 Tubbs Fire. My sister is a resident there with mild memory loss and has to use a walker or wheel chair since prior fall at home broke her hip with surgery that followed. When I visit I don’t see too many activities. The TVs are on and residents are sitting around and sleeping. They do have music playing and people stop by to sing and play old time music. The Vineyard is pretty clean and the caregivers are always busy keeping severe memory residents safe. My sister has made friends there which she has gotten used to the routine. The prices have gone up more than once since she moved in over a year ago. I had my sisters hip x rayed since her hip still bothers her. The resident doctor since hasn’t got back to me over the last few weeks to get his option . I’ve seen many places much much more worse to have a family member live. I had home care for my sister that only lasted three days when my sister walked out of her house and fell without the care giver even knowing it at three times the price. The Vine yard is a nice place but you have to figure how much money you can afford to pay each month ; which we are trying to stretch my sisters money as far a we can.

We toured this community and we didn't get a good feeling there. It seemed quite sterile like an institution. There wasn't a lot of people around. The staff couldn't answer the questions I had really, and her presentation wasn't the best. Not a lot of activity going on. We went with another place.

We were not happy with the care from this community. We had to move him due to issues he had. They did not want to assist us on the financial side. We had no idea we would be asked to leave. The staff were nice and caring and tried to assist his needs. We did like the menu. I could not recommend this community to others

We toured this community and it wasn't as nice as some of the others in the area. The rooms need updating and the facility is outdated. The staff was friendly and nice during the tour.

I toured this facility and was hopeful since it is close to home. The staff was friendly and helpful and the facility is currently adding a memory care unit. Facility is dated and is being updated in some necessary ways, floors being converted from carpet to wood, etc. Residents seemed happy. We requested an assessment and we did not receive a call regarding how that had gone for more that 24 hours. We were under a time constraint and the facility was aware, their delay was very stressful.

Most of the caregivers and med techs are caring and do try, but the management is definitely questionable. One woman in particular was always pretty standoffish, and didn't seem to really care about the elderly people there. Not sure why she's in this line of work. There were issues brought up that were never addressed. For one, I felt like my mom was overmedicated from the moment she arrived. She went from having conversations, to not even able to wipe her nose, to being fully bed ridden. My mom's bathroom was never really kept all that clean. I had to close the door every time I visited. And anytime I had a question or concern, this particular person was defensive and acted as if I was bothering her. Also, I question some of the young people this woman hired. And anytime there was a good med tech, or aid, they'd soon disappear. The turnover is high here, so even if you get to know the people helping your loved one, they will be quickly moved to another area, or leave all together. I feel like this place has a lot of potential if it had better management.

Karen C. from A Place For Mom was extremely helpful. I found this community and after our in-home assessment we were told my dad was good to move in. Our first day was stressful, there were no doctor orders ready. This may be dues to management change and resulted in miscommunication and no organization. Things did not end well for Dad and the communication to us was not a priority. Overall they were tough on Mom and the community needs better training and better communication between all the staff.

It was clean, secure, & well-run. The thing that attracted us the very most though was...at the time... [name removed] who handled the new and prospective patients/families and [name removed] who was a manager I think or some kind of medical manager. They were awesome

Looks great from the sales floor when they are signing you up, but after you are in, things change. Mgmt. sucks! The food is mediocre unless corporate is visiting, and they serve lots of carbs which is not good for diabetics and anyone trying to watch their diets. If we have mom out with us past 6pm, she's locked out and has to stand outside until someone decides they want to answer the bell. That can be 10 minutes or more! The driver for trips is not a good driver, and when mom complains about his unsafe driving they just poopoo her away. In fact, anytime she complains they just treat her like a little kid whose complaints they are tired of. The bus is broke down more often than not, and they do not plan trips for people who have mobility issues. This place does not have a pool, which would make it 60% better! If you are independent, look elsewhere. The majority of the population here are using walkers, canes or wheelchairs. We made a bad decision to move mom here.

I wish this would let me post pictures of the filth we found our dad in when we went to see him. 90% of employees were fill ins from temp agency. Dads new bottom dentures were lost 2x, he died while we were there without them being found, and they weren’t paid for yet. The Director blamed resident “Secret Shopper” for dads jeans, pajama bottoms, belts, underwear, socks, new pillows and 2 pair of slippers that were constantly being taken or not separated on laundry day. She was told they weren’t responsible for lost personal items. His wife found him naked from waist down with dried feces on his butt after dad had fell the night before. It took a scraper to scrap up the 2.5 week old dried Ensure from his bedside floor. Dad had spilled that before his last fall and hospital visit. Staff told us they were told keep their mouths shut and do their job. Director lied to my face about dads missing blanket. It was later found. Dad didn’t want to die there, unfortunately he did.

Lots of staff turnover and understaffed. There were barely any activities, residents were sat in front of tv all day.

It appeared they were short staffed a lot, which I was told should NEVER be the case because they have resources for staff. You are supposed to have 24hr access to your loved one however, there was more than one instance where after the receptionist went home, no one came to the door when someone (including my mom's hospice nurse) came to see her. My mom fell a lot, and there did not seem to be a plan for how to prevent her falls. Again, on more that one occasion I was told, "we went into your mom's room and found her one the floor." One of those times, she had his her head. Lots of excuses but no solutions. I could go on but I would recommend contacting the Deputy State Long-Term Care Ombudsman before continuing to recommend The Rawlin.

We loved this place at first. It’s expensive but the care, staff, and services were great. We are moving our loved one from this facility. We went this week to start to prepare for the move. WHAT THE HELL!? There was moldy food, I cleaned toilets, dirty carpets, and so many other disgusting things. This is disgusting and not appropriate. I would not send my loved one here. I wish I could post pictures