ONELIFE

It appeared they were short staffed a lot, which I was told should NEVER be the case because they have resources for staff. You are supposed to have 24hr access to your loved one however, there was more than one instance where after the receptionist went home, no one came to the door when someone (including my mom's hospice nurse) came to see her. My mom fell a lot, and there did not seem to be a plan for how to prevent her falls. Again, on more that one occasion I was told, "we went into your mom's room and found her one the floor." One of those times, she had his her head. Lots of excuses but no solutions. I could go on but I would recommend contacting the Deputy State Long-Term Care Ombudsman before continuing to recommend The Rawlin.

We loved this place at first. It’s expensive but the care, staff, and services were great. We are moving our loved one from this facility. We went this week to start to prepare for the move. WHAT THE HELL!? There was moldy food, I cleaned toilets, dirty carpets, and so many other disgusting things. This is disgusting and not appropriate. I would not send my loved one here. I wish I could post pictures

Very high caregiver changeover. Phone calls often unanswered because there isn’t enough staff. Staff is friendly. Director doesn’t follow through on concerns. Activity sheet looks busy and full, but if you look closely you’ll hardly ever see much activity other than sitting in tv room. General hygiene has to be requested (shaving, teeth brushing) often or it gets skipped unless you speak up often. Clothes go missing constantly. PT/OT services are a joke. Room is often in need of vacuuming and dusting. If you’re looking for an expensive place with friendly caregivers but basic care of feeding and not much activity other than television, this is the place. Finally moved our loved one out to a facility where the director really runs the place and knows what’s going on day and night and where activities aren’t just on a calendar to look good.

We are looking to move our loved one. For what is being paid it is not worth it. We have had some bad experiences. Before we signed the agreement everyone was very nice. Once my loved one moved in everything changed. I would recommend to go somewhere else.

I recommended this place to my Step-Mom who was trying to place my Dad in memory care. It was really difficult for her. And I think they were helpful at that time. I live out of state so it wasn't until later that I visited. Recently I had a chance to be in the area. After six calls (4 in which I left messages for [name removed]) I never got any response. Same with an email to [name removed]. NO response from the one person I had to speak with. Nothing. I am very disappointed that they would never respond to a family member like this. This is still my Dad, even if he is deep in dementia/Alzheimers.

Not a good fit for my mom but may be a good option for others. Was less expensive than some, clean and staff seemed pleasant. Had a more institutional feel and less amenities and activities than some of the others I looked at.

There is a lot of false promises at this community. From the day we moved in October 28th the heat hasn't worked and my mom stays cold. They had a fire in there before we moved in and the rugs have stains on them and there could be mold under those rugs nobody has looked into that. Everytime we request something to be fixed not one thing gets fixed. [Removed] is useless and never helps resolve things.They wait till my mom is out of pills before they tell us to reorder. They called me and told me I was late for the month of November and I had to prove to them that I had paid it. There is a community room where they watch movies and there isn't adequate seating so people have to sit in uncomfortable dining room chairs. My mom have made friend here and it's unfortunate she isn't getting the care we are paying for. I would not recommend this community. They never answer the phone when we call and the staff definitely needs more training.

Not at all what we are looking for had a skilled nursing facility kind of feel.. if that is what you re looking for then it might be adequate

We toured here when we were looking into options. It was right across the street from the hospital so it would have been convenient. However the residents here all seemed to sort of be in zombieville. It gave us a good contrast of what these places could be. It was not a very attractive option.

My mother recently moved out of Waterhouse Ridge after two years. It's a newer, well-furnished, and clean facility that's conveniently located just of HWY 26. What started out as a positive experience devolved over-time into a truly awful situation. Over the two year period, we witnessed a near constant revolving door of young and under-trained care staff, making it challenging for my mother to establish rapport and have consistency in her care. During this time, there was also significant changes in leadership, nursing staff, etc. and in our opinion, the current leadership as of January 2019 is the worst so far. An example of this lack of leadership--over the past couple months leading to eventually pulling our mother our of Waterhouse Ridge, the executive director never once reached out, called, responded to any of our emails, including once we eventually gave 30-days notice. For that matter, no one at the Colorado-based management company did either. While there are some really great and caring staff there, we can not recommend this facility at this time.

We toured the facility and found that others provided better activities. The caregivers seemed unprofessional. We saw a group smoking in the small lot before coming inside. We toured a "neighborhood" overall seemed nice. There was food on the floor and one caregiver ignoring a woman in a wheelchair. The food looked so so certainly not home cooked as they suggested. It was sunny out and Mom wanted to see the garden they have outside but the courtyard doors were locked. I asked a caregiver and she said sometimes they lock them even on the nice days. Overall the tour was poor, I would not recommend unless your parent likes sitting alone for hours.

Sadly, the new director has not trained the new staff and our family member fell unattended, amongst a host of other problems. The staff is untrained, despite them advertising otherwise, the residents are soiled and the bathrooms are dirty and the staff ignores the residents and oftentimes not a single worker is monitoring them. So many sad changes since the new director. [name removed] is terribly missed and we families understand why they no longer receive good reviews. All the families hope the owners find a new site as the current one clearly isn’t a good fit.

Took my 1st tour about a year ago. No ramp to get in. 2nd tour month later and had conversations re: Medicaid contracts. The Esther stated that they were applying for their Medicaid Contracts within 6 months. I paid my $[removed] deposit and picked my choice of room. Fast forward ... NO INTENTION OF CARRYING OR APPLYING FOR MEDICAID CONTRACTS. FACILITY OPENED UP OVER 1 YEAR LATER. DEPOSIT AND RENTAL COSTS INCREASED BEFORE THEY ALLOWED TO MOVE IN. BASIC STUDIO COSTS $[removed]. Avoid this bait and switch method of operation!!!!!!!!!

I was forced to sign a contract because my other family members wanted my dad to go to Vineyards. He had to be released from the hospital and needed a place quickly. We were promised the moon. I had a lot of questions about how he would be cared for. Unfortunately once you sign the contract nobody has time to talk to you . you have to send emails and maybe get a reply in 3-5 days. Please look elsewhere for your loved one.

My loved one lived at Iuditas and we had a difficult time getting the care plan updated on a regular basis or even followed. Night staff would sleep. Changes in medications were not tracked or communicated and it was all one big mess. Management was a nightmare to deal with when there was any. I moved my loved one out. The care staff were friendly and tried - but lacked knowledge and oversight.

I’ve had my parent in this facility since it opened and I cant express what a mess this place is. They have gone through 7 executive directors and interim directors in a year and half, with their last one quitting without notice. They have no activities! Ive seen a woman color. I’ve seen the Maintenance man work as a caregiver and a cook, changing briefs, and giving showers and cooking in the kitchen more than the cook. They’ve had 3 management companies come in to try and fix things. I was told their nurse that had been there since it opened finally resigned because of the upper management issues and I never see a nurse on site anymore which is concerning because the staff does not always seem knowledgeable. The maintenance man left a few months ago and who could blame him! Residents miss Dr appointments a lot saying they forgot to set up a ride. Ive seen enough now and I will be looking elsewhere to put my parent and if you are considering this place DON’T. There are better places

WaterHouse Ridge is a scam. [name removed] was the manager when we signed our mom in. She constantly lied about everything we caught her in lies and called her on her lies and she tried to deny them. Ironically she no longer works at Waterhouse Ridge. This would lead you to believe it would have gotten better. It hasn’t. The nursing staff was terrible and in the few short months we had our mother there the nurse changed three times. [name removed] the nurse at the time, told us that we made a mistake by putting our mom in a memory care facility. According to our neurologist, this is where our mom was going to get the best service. However, [name removed] the nurse felt she knew better than our mothers neurologist and then had the audacity to tell us about the mistake we were making. We were finally able to move our mother out to a better place. However dealing with the new management was equally as frustrating. We needed charts and records that took forever, and they acted as though we were putting them out.

Any one can be nice before you buy. But you all know that. It took a few days to see what power trippers and money hungry. Now a days it is all to common. Don't go there you will be sorry in no time.

My job sends me to many facilities. I cringe every time I have to come to this one. The memory care is by far the worst of any place I've been. They are perpetually short staffed and many caregivers have little experience. The training is poor. The nursing staff is inadequate. It's hard to find anyone that can help a resident.

The staff is educated enough to care for you your loved one but the communication is not good at all. I feel they are lazy and they are disconcerted with your loved one and their condition. They were just there to do a job. I feel the community is just about the money and they take on more than they can deal with. I would not recommend this community to others.