ONELIFE

Food options are very good, and she really likes the staff. She seems to be getting plenty of attention and care. There are lots of options for activities, but I'm still trying to get her to take advantage of them.

The staff is very caring. Additionally, the facility is kept very clean.

The staff is welcoming and experienced. This smaller size assisted living facility is modern and very clean. The location is close to freeway access and a local market. The only downside for my mother-in-law is not having many Spanish speaking residents.

So when we entered the facility the sales team was fabulous and went above and beyond to help get our family member moved in and made every effort to help make him comfortable. The staff was quick to tend to any requests and was very friendly. The ownership has recently changed and the staffing has also changed. Our family member has recently passed. Therefore there has been a lot of business to wrap up. The administrative team although very friendly...have been extremely slow as far as returning our share of the deposit. Despite repeated verification that it has been issued ..it has not arrived. We are also having difficulty getting information sent to our LTC for billing purposes. There is also problems resolving billing issues with Omnicare the pharmacy that Woodlake uses. Unfortunately this administrative side has put a negative spin on our experience at this facility.

My brother and I both really like it and the staff are very friendly and that it's a great place. We would recommend it to friends and family.

If eel like she doesn't need a lot of care but they seem very nice when I'm there. Our loved one wont participate in the activities. It is a lot of money for taking her to the bathroom, bringing meals, and coffee, hospice does a lot. After my experience with everything, yes I would recommend this community to other families

It was very clean, friendly staff, the shared rooms were actually quite private, and the price was closer to our budget. I would recommend Sonnet Hill Senior Living as long as they didn't need nursing care because it isn't a nursing home.

The facility staff is wonderful, but they rely too much on "per diem" agency care-givers to cover various in the schedule. They need to hire & keep more staff care-givers, enough to cover for vacations & such days of other staff. I frequently see "agency" care-givers glued to their phones rather than responding to resident needs. Staff care- givers seem better trained, more caring, & mire responsive to resident needs.

Pacifica is a lovely place for my mom. She feels very welcomed by all the staff. Everyone is very friendly and helpful. All of the amenities are well kept and the facility is clean. Care is a bit pricey.

My Mom is very happy there. I have walked into her room when a staff person was changing Mom's Depends and the 2 of them were laughing and having a great time. My Dad died there on [date removed] and the loving, caring staff were amazing through the dying process. The overall cleanliness of the community is great. Their maintenance person, [name removed], is amazing. He is much, much more than a maintenance man. His interactions with residents and their visitors is so positive...he goes out of his way to help in a kind, caring way.

Overall: Good job. Areas of opportunity for consideration: 1. When calling in, often no one answers the phone. 2. When asking a question at the front desk, I would sometimes get conflicting responses from previous person. If you don't know an answer ...it is ok to say I don't know...then go ask for help. 3. Risk, if no one is at the desk in the front, there is a risk of unwanted entry and departure.

We picked this community because, it was a close location, and it's a very nice place. It's a very nice building. They are very helpful. They could improve on offering better care for the seniors. I would recommend to other families.

They are great at being "a family" and keeping everyone involved and special events. I know that my loved one is always safe and taken care of. I have no complaints about what they are doing, don't really see where they need major improvements. Every time I have visited my loved one, has always been clean, clean clothes, happy, their room is clean, and they are well fed, etc. There has not once been a "red flag". I have peace of mind knowing my loved one is being taken care of. The staff is always wonderful and friendly and the facility is very clean, neat, and orderly.

The staff is friendly and tries to be helpful. Activities seem to be fun for the residents. Improvements-enough trained staff. Better food with more options available.

Overall great place. There are some things that are not great and really has been with lack of staff, they are short staffed as with many places these days.

Nice community, too far from family.

It seems like they have great programs set up for the residents. The community seems to be clean. The room wasn't ready when we came to move my loved one in. I would suggest you follow up with the community to make sure they are ready for your loved one.

The staff have been receptive to concerns and questions. They know my love one by name. There are a lot of activities. Some of the activities that are available are walks around the garden, country drives, bat the ball, chair aerobics, root beer floats, movie nights, and more.

The person we spoke to was very nice and provided us with a lot of information. We talked to her for a long time. The facility was memory care, and we felt our loved one needed more stimulation so we went with a different place.