ONELIFE

Very clean, I have witnessed not just the housekeeping but other staff members cleaning. The staff is always very friendly. They call me and keep me updated about everything. I toured three times when I was looking at places and they were great every time. My mom seems much happier at Waterhouse Ridge then she was at her previous community. My mom is getting her showers regularly which was not happening where she was before and this shows me she is really being well taken care of. My mom likes the activities, they were outside planting flowers last weekend when the weather was nice. I was only able to visit three time before it was closed to visitors and the staff has been great helping her to adjust.

The appearance looks like a 4 Seasons hotel. The staff is very pleasant and helpful. One staff member that was extremely important in getting my loved one from Temple Park Conn. to this facility was [name removed] she really went above and beyond her job description. If I may make a suggestion. Being a first-timer to having a person in Senior Living, I was surprised to find all of the things we were to supply. A list of items needed would be very helpful. Thank you.

Our mother enjoys all the crafts and activities. We feel she has improved in her social interaction due to the friendly and encouraging attitude of the staff, especially in the social activities with [name removed]. Thank you all for your loving care!

My father has been at Waterhouse Ridge for two years. While there were some issues when we first engaged with Waterhouse, (specifically around food and communication) those issues have been resolved and they have given service way beyond anything we even expected when we moved him in. My father is not an easy customer. His demanding nature and attention to detail has not diminished with his memory loss. The management has undergone significant changes and with that change in leadership everything has improved. The food is unbelievable! I choose to schedule my visits around meal time just to enjoy the food with him! Communication is great and services from activities to maintaining the building have taken a huge leap forward. Most of all, I appreciate the love and attention that I witness all of the resident's getting from the staff. I know customer service is a struggle everywhere, but what ever they're doing to attract and keep the staff happy seems to be working at Waterhouse. I would fully recommend Waterhouse Ridge to anyone who is in need of this important service.

The staff is very kind and organized. They really take good care of their residents as well.

The residents are very kind and the staff.

Pacifica senior living Oxnard is amazing! [Name removed] is the most professional and caring person . He is the most patient person i have met. The staff is wonderful and follows his lead . Thank you!

we find the staff to be very helpful. They always have a smile and use our first names. They show courtesy to all clients. We feel very much at home!

Residents seem very at ease and relaxed in this community. The staff are very friendly an accommodating. They have the resident's best interest in mind.

The nurse at Pacifica Senior Living Oxnard has treated my mom very well. She is caring and friendly, helping my mom with her earing aids and listening to my moms concerns and whenever she has any.

[Name removed] is very well informed, as well as [name removed] very skilled, polite and thoughtful. [Name removed] is extremely knowledgeable, kind and patient.

[Name removed] is a hard worker, she is a great asset to Pacifica Senior Living and stuff. Always friendly and good, with a big smile.

[Name removed] is a big part of my daily life here at Pacifica Senior Living Oxnard. She cleans my room, washes my clothes, and also folds my clothes. She is always a good person to talk to, always wanting to help me. [Name removed] is a hard worker and asset to Pacifica Senior Living, my room is great I love it.

I really liked this facility. My only question is about cost as it’s a bit unclear what criteria would drive a resident to be at level 1, 2, 3, 4 or 5 for the add-on fee. This facility is definitely high on my list for consideration.

Our mother has been at Vineyard for 14 months and she has thrived there. After 11 years since diagnosis her dementia has plateaued and there has been no noticeable decline in over a year. The staff is caring and as competent as possible given the low pay and high turnover in the industry. Management takes our concerns seriously and makes every effort to address them. The place is clean and odor free, the food is good and the care is very good. After taking care of our mother for four years at home, she has thrived and done very well at Vineyard. We are very happy with her placement there and would not hesitate to recommend it to anyone. Reading the few negative reviews, they are not consistent with our experience at all.

I am very impressed with The Vineyard at Fountaingrove. The staff was very helpful from the beginning, showing us around to evaluate the various room possibilities, discussing possibilities for caring for my friend and helping me though the paperwork necessary for her entry to the facility. Once we selected a room, they were able to hold it for a maximum of 30 days which allowed us time to fulfill our paperwork obligations and arrange her move. Once there my friend experienced friendliness from both the staff and other members of the community. I was particularly impressed with the willingness of the staff to do whatever they could to assist. We never encountered anyone who would not provide the time and smiles needed to meet our needs. She was able to participate in many of the planned activities and enjoyed having meals in the dining room with the friends she made. In comparison to her previous placement the value was outstanding.

The Poker game was instructing and entertaining. All of the entertainment is fun. Very enjoyable.

Love to play all the games, especially when you win!!

Very well received, everyone very helpful

We like the community we are still getting adjusted, everyone is very kind to us. We like to talk to all the staff. They are very helpful and fun.