Oaks Senior Living

Constant staff turnover, constant lack of trained employees, lack of passionate staff caring for residents, lack of nutritional meals, lack of dispensing medications regularly as prescribed, lack of activities, families have to wait to enter memory care to visit love one Two residents escaped from memory care as result of staff negligence. Their solution was to penalize families by not permitting entrance to memory care. Has to wait several minutes for staff to open door Challenging and difficult to communicate with them by phone. Constant no answer. Same applies when. I wiring and waiting for someone to permit entrance into memory care. When ready to leave care staff have to discontinue care for residents to open door for you to exit. Their solution is for families to leave in groups to reduce care staff disruptions Medicine found in my live one bed and on floor. Lack training and oversight of care staff to be assured medication is taken without error

The facility didn't provide care. They just took our money. There is a "Director of Nursing" who is an LPN. There are no other nurses in the facility. Lots of staff turn-over, with no method of identifying the client to ensure they are giving the right client the right medication. Very poor communication. They sent my husband to the ER on two occasions, and I wasn't even notified.

Some of these I can't answer accurately such as the friendliness of staff. There is a small handful of aids who are the sweetest most caring people you will ever meet but there are some who are plain nasty and border on abusiveness. Quality of care is poor unless you happen to have one of the good aids. We gave the activities a 3, but the activities director is FABULOUS.

I had a bad experience with them my mother lived there for years it was good until recently everything has gone downhill caregivers are not very knowledgeable of what there doing. The weekends you are lucky to be able to find anybody the food is horrible sometimes it taste old moms always sending pictures of it if my siblings would agree I would move her out I would not recommend this place to anybody Price of this place is expensive for them to not do better

This facility has to be one of the worst in this area of town. Totally mismanaged, extremely high turnover of staff (4 nurses & 4 Directors in 2yrs), unresponsive staff, medication mismanagement, mishandling of falls & need for assistance on part of residents, management staff is unfriendly & unwelcoming towards family members, food is now poorly prepared, police called twice to facility, unsupervised staff, poor cleaning of facility & residents’ rooms, disgruntled & poorly treated staff, poor communication with residents & their families, poor security. No one is really running this place and there’s a severe lack of leadership. Looks fancy but way overpriced for the poor qualify of service here. Would not recommend this facility to anyone who cares about their loved one.

My loved one was previously a resident at Oaks at Shiloh Point for respite care. When I took her there, she was walking. When I picked her up after around 6 weeks, she could not walk and will never walk again. I would not recommend this facility to others.

My friend lived there for years he passed away and people had been in his room prowling there is no telling what they took had two ladies begging for his stuff. He had just passed and they rushed us to get everything out. When talking to the director she seems like she didn’t care. They didn’t give us time to deal with his death they wanted his belongings out

My mother has been at this facility for awhile. It’s very clean the food she hates.. I’m not to impressed with the director or some of the staff [remark removed] don’t trust any of the caregivers on second they don’t seem to know what they are doing and don’t feel comfortable with some who give out medication.. She has been complaining about stuff coming up missing out of her room. the weekends when you walk in you rarely see anyone they’re always short staffed. When we first brought mom here it was perfect but now we are second guessing it.. I worry about leaving her there now.

The experience was horrible. They were not equipped to handle my mother in law. They assure us that all their staff was trained to handle dementia and Alzheimer's patients and they were not. They did not know how to redirect her when she would get upset/sundowning. One of their med tech was given personal information about my mother in law to other people in the family without our consent. She had an incident where she was arguing back and forth with an aid.

We had 2 family members in this residence and had to move both due to sub-par care. The first resident was improperly cared for after a fall and forced to stand on what ultimately was a broken hip. Reports of the incident were then inaccurately reported to the home office. Multiple attempts to work with the home office resulted in no returned phone calls and no corrective action. The point of contact for the family was never notified and the resident had to call directly to reach the family. The second family member was in memory care and moved due to lack of hygiene care and the facilities inability to stop a male resident that continually entered her room and scared her even after multiple requests from the family to care staff. Facilty often had a bad smell unless it was just after cleaning day. Most of the staff were friendly but there have been lots of turnover and they were using contract staff not permanent employees for many roles.

Last year their sprinkler system broke and flooded multiple units. Many were displaced for months with no communication or care from The Oaks. Currently the water has been shut off for days no communication or info to residents. Days with out toilets that flush, showers, or drinking water. Not a word from The Oaks. If you have a senior who you love please do not send the here this is a huge bait and switch scam and you will be sorely disappointed like we are!!

They don’t take care of your family the right way they leave them unattended all the time switch staff to much not clean in rooms only keep outside looking clean late to giving meds let’s clients fall and they act like it didn’t happen horrible place

We took my loved one out of this facility. I would tell anyone who is looking into Oaks at Conyers or who has a loved one in here that for the memory care units, any where you go, do pop up visits to ensure your loved one is being taking care of. They really need to improve on holding the employees accountable. People may have different experiences, but this was ours. The reviews when we were looking were good.

My father stayed 6 weeks at Oaks of Beaufort. He was told to do his own laundry though he can't. Trash from moving was left in room two + weeks. The bathrooms're small, hard with a walker. There is no bathroom fan. Broken TP+ towel racks. Dirty laundry sat stinking. Day staff let me know the night staff sleeps on the couches rather than working. This causes staff friction. Staff also complained about low pay and insufficient health insurance. The food is unappealing. The servers are sullen. Activities not offered. The van for trips has been parked for months unused. People were crying out in the night with nobody attending their calls. This was not memory care. The people serving meds became less consistent. This frightened my father so he left. Now they are charging 100% of the next month tho he gave notice the 12fth of a fully paid month. DHEC only allows 14 days charge after moving out. Several residents+ staff moved to the new place as my Dad at same time. PASS!

My experience at this community was anything but good. PLEASE LISTEN! Throughout my stay things quickly took a turn for the worst. The first thing my family and I noticed was that the management team is very disorganized and does not do anything in a timely manner. Meals & Activities hardly ever start on time… The care staff has a lack of compassion when taking care of residents. The food is worse than prison food. Caregivers constantly yell at each other down the hallways and fight in front of residents. Most caregivers sit and play on their phones all day. There is absolutely no accountability from the Executive Director in holding employees responsible for their actions. A few months ago I told my family I wanted to move to another community. We decided it was time to move on from this horrid place. I am at a different community now and much happier. I do not recommend the Oaks at Post Road. Especially with the current management and caregivers that are there. Go elsewhere!

They need to improve on, the way they charge residents for things. I would advice other families to, verify and understand what they will be billed for.

Mom was there for a year and a half and the turn over was too much. They put other residents clothes on our mom without any explanation. We removed other residents items and still to no avail they were placed backed. They don't care for residents like they should. Rude and very unkind. Our mom was overmedicated, meds ordered without our consent or explanation. Jewelry stolen...just the worst. We removed our mom and she is doing great and thriving. PUT YOUR LOVE HERE ONLY IF YOU WANT THEM TO DIE

This was a once a place that provided peace of mind knowing that your loved one was being looked after properly and their was genuine concern.for their welfare. After 3 different management companies in as many years, the peace of mind has changed to genuine concern and unbelievable stress. Numerous safety issues, continual staff changes, and other issues to numerous to mention, have changed the atmosphere entirely. I WOULD NOT RECOMMEND this facility and advise looking elsewhere.

We did not have a good experience with Oaks at Fayetteville, I would not let a doctor put my loved one here again. We had some billing issues that I did not agree with.

I would recommend you find a different community. I ended up taking my loved one out of the community after a very short amount of time. I found the care to be substandard than what was our expectations. The food looked balanced and edible. At the time they delivered it hot.