Oaks Senior Living

I am pretty unhappy with the service. I have let them know my concerns, and nothing they have done has resulted in resolving things.They can improve by providing proper care for the residents. My loved one is not being properly taken care of.

The Oaks at Salem Road does not have a memory unit and had not been renovated for some time. I felt my mom would be in a memory unit in the next few years. . The Individual at Oaks at Salem Road who gave the tour was new and, in my opinion, not well suited to leading tours yet.

That is a terrible place! My mom was not taken care of, they ordered meds she did not need and I now have to battle with them because insurance refused since she had them on hand, and she had hand mark bruises on her arms. We paid an extra $[removed]/month for them to "assist" her with every 2 hour bathroom/depends checks which rarely happened and she was frequently in dirty depends that led to irritation, understandably. They are in the news for abuse, wish I had known that prior to our move. I would NEVER recommend this sit!

My loved one was here for a very short period of time. They were extremely understaffed. It was not a good experience, and was a really horrible experience. What we were promised, as far as care services, was not delivered. We found my loved one wandering in the facility looking for the restroom, and no one was around to assist her. We also had issues with my loved ones medication, in which it was not received in a timely manner because they were short staffed.

The staff are unresponsive to the family's emails, calls, or voicemails. The family is receiving no response from anyone from management to caregivers.

Both of my parents were moved to the Oaks in October of 2021. We were very pleased for the first 9 months. After the new ED took over, cleanliness and care on the Assisted Living side went down hill. I would not recommend moving a family member there.

Oaks at Tucker only had 16 residents when we saw it.

Attended grand opening a couple of years ago and I would have said this was the premier community within a 60 mile radius. I was impressed by the management , the staff and when I walked around all the people living there looked happy. I was in the area and decided to take another look around. I have an aunt that I’d really like to move in soon.I left so disappointed. No one is there from management. The place was dirty and gloomy. Even the staff member that helped us acted unfamiliar and was in a rush to show me around. I left there feeling as I bothered the staff by walking in to look around. She took my name and number and was going to call me when she got the answers to a few questions I had and it’s been a couple of weeks and I haven not received a call. I noticed a unpleasant smell as we toured the building. I would expect that if I was touring a nursing home but didn’t expect to smell an odor at this place. It’s completely gone downhill since the last time I visited..

I would tell others we did not have a good experience. They promised a lot of things that they did not follow through on. For instance my loved one has celiac so they told us they would be able to feed our loved one a gluten free diet and that did not happen. Administration was not responsive at all and I think they will say whatever they can to get you in here.

I would want others to know when looking into Gardens of Fayetteville that they say a lot to get you to go there, but it is nothing like what they say. For example, my father has Celiac and he cant have gluten products, they said they could handle that. Then once he moved in they said they don't have gluten free meals. They said they had a lot of activities for residents as well but then they would cancel all the activities. The staff members here were not friendly at all even to our family members, we did not like how they treated him. Overall, we did not have a good experience.

Very under staffed. Nurses are not available most of the time. Getting help from the kitchen to help with patients on the weekend.

My mother was a resident from January of 2014 until April of this year. Some of the staff are long term and really good. Seem to care about the residents. A lot of turnover in upper managment and nursing supervisors. Frankly the place is a bit run down considering every year the cost went up and I did not feel that they were really equipped to deal with the issues of most of the residents. The food was on the better side. But like every other place the staff isn't "highly" trained nor are they adequately compensated. Which impacts care. At best it's a 2.5 out of 5 stars.

Older but clean and feel a little more like home. Country cooking food. Still feel like we are too young for assistant living. Apartment very small and carpet. Bedroom have no space for night stand and only queen size bed will fit in. Not much closets leaving are very small, just fit two recliners.They gave us delicious cake and pie to carry home.

My mother has been living in the assisted living for 4 years and the care was very good until the new company, five star took over. The whole management staff has quit and many of the caretakers. The new company is not paying competitive wages and as we all know you get what you pay for. Change is hard for the elderly and now I have no other choice but to move my mom. Look elsewhere.

I do have my concerns about this community, and my mother living here. I would say their responsive time, needs to quicker. Also they need to keep me inform on changes the community is going to have. I will be having a meeting with the director to voice my concerns. Hopefully they are willing to work with m, but if not I will have to consider other options.

poor communication between shifts. unexplained injuries to my spouse with severe Dementia. When I asked for a meeting concerning these injuries, no one had a clue how they happened, and at the same meeting, the cost of care was increased so much that I was forced to relocate him. Dogwood is cosmetically nice. Dogwood has wonderful commercials, BUT... it's all about the money. I would not recommend Dogwood Forest to anyone who has a loved one in their memory care unit.

The location felt run down and dowdy. Also, it would have been hard for a person with poor sight to get around the hallways.

We toured here when we were looking around. We didn't really like it. It was dark and depressing, and not very elegant. This was not a good fit for us.

Dirty. Floors throughout stained and I vacuumed. Was shown rm with clogged toilet (yuk!) and dead bug on floor (double yuk!). Nice views from rooms of trees and outdoor patio. One room had screened porch. Resident dog is awesome. Long corridors with old yellow ceiling lighting made it look dismal. Nice nooks for reading. Good looked terrible..canned peas and something in identifiable. Memory care unit for transitioning.

4-24-14 Received e-mail from Lauren. Spoke w/ her next day on phone. Will send a packet of info. Dining room is in front of building like Woodleaf.