Oaks Senior Living

Dirty. Floors throughout stained and I vacuumed. Was shown rm with clogged toilet (yuk!) and dead bug on floor (double yuk!). Nice views from rooms of trees and outdoor patio. One room had screened porch. Resident dog is awesome. Long corridors with old yellow ceiling lighting made it look dismal. Nice nooks for reading. Good looked terrible..canned peas and something in identifiable. Memory care unit for transitioning.

4-24-14 Received e-mail from Lauren. Spoke w/ her next day on phone. Will send a packet of info. Dining room is in front of building like Woodleaf.

Put my Mom in for Memory Care. Fell after 4th night and was never the same. The Caregivers there were great but there was a severe communication problem between staff. Directors, Nurses, Med Tech's they all did not pass on information to each other. There needs to be a daily log for each patient as to how they are doing, changes in meds, etc.... If there is one, they don't use it. I even told caregiver that patients was choking. They said the patient needed "Thicken it" and her family had not brought any in. Another caregiver asked the person in charge and she said "Oh no, she doesn't get that anymore and hasn't for about a month now". The Caregiver asked her if it was in the log book and the person in charge said no it wasn't!!! The Memory Unit was also pretty dirty! They have one person cleaning and maintenance and he does not do a good job. At first glance it looks nice but look again at the filth!

We toured this location when we were looking into care options for a loved one. We were immediately turned off by what we saw and did not stay long. The facility just seemed to have a general lack of cleanliness, and there was a noticeable odor when we walked in. It was enough that we did not stay for the full tour and left after a few minutes.

This place just looked depressing, and was not clean. There was a noticeable odor, and the people just didn't look well cared for in general. I didn't stay long enough for a tour, as I could tell this wouldn't be a good place for my loved one.

The memory care unit here was not a good experience for us. Our loved one was there for 7 month and fell 9 times. It seems like the there is just not enough staff to take care of the amount of residents. The staff is super kind and the community was really clean. The food was well prepared as well. The problem was with the care services, they just did not have the amount of staff they need to run it properly.

Was not impressed by the reception staff. She was very helpful about getting us in touch with the director because there was confusion about the appointment, but other than that her professionalism lacked. Really appreciated the director, and the individual rooms were wonderfully updated and appointed. Not impressed by the memory care facility nor the staff of the facility. Memory care was not "locked down" but had an alarm on the door instead. When the alarm went off, they didn't pay any extra attention to it. The Memory Care section was very smelly and didn't seem overly clean.

Yes, Northlake Gardens is dated and a bit shabby. However, that's not the worst thing. The worst thing is the quality of the care. While a few of the care givers do seem to really care about the residents, most don't seem to. They are rude, unfriendly and don't smile (maybe because they are under paid and under staffed). There have been many days where my mom was left wet in bed all day. There is high turnover at all levels of the staff: from the director to the nurse to the caregivers. Much of the time there was not a nurse on staff. The corporation that owns Northlake is cutting costs on all levels and does not have the best interests of the residents at heart. We are moving my mom.

My sister wrote the not so nice review below. An Oaks representative responded. I must say the response is inaccurate. My sister did not give inaccurate information to the Oaks regarding my mothers admission. She provided the information she had. The Oaks admitting team was supposed to meet with personal care home nurse & ASSESS my mom & get the accurate information. They failed to do so. Also, they did in fact charge the full amount even though my sister had to hire private care givers to care for my mother while she was there. I handle my parents finances so I know this for a fact. What makes it worse is they fail to admit their error but rather try to put the blame on our family. They told my sister they would give a partial refund due to the circumstances but did not. I just wish they would quit their excuses & take responsibility. Stop blaming others for what you put us through.

The issues here are the typical ones that arise from having a place with high turnover, poor internal and external communication, and a general failure to recognize the importance of running a care residence with actual care and a commitment to following best practices and implementing beneficial advances. Those are highly important factors when you search for people who are charged with every minute of life, health, laughter, safety, comfort, and peace for your husband, wife, mother, father, sibling or other vulnerable person you love. If your loved one requires or will likely require memory care, avoid this place at all costs (not that you'll find much higher anywhere in Atlanta, including Buckhead, Midtown, etc.). In general, record everything you can (GA is a one-party state, you can record every conversation you a part of). What you are assured in care, costs, etc. will vary from person to person and day to day, with the only constant being the staff blaming either the resident or the family. There are so many options in the area and around Atlanta, with new ones opening about every month. It's tedious, but so worth it to keep looking.

Disappointed with the ownership of the facility. My mother-in-law was there for a total of 4 days before The Oaks required her to leave their facility in order to be hospitalized for a condition they were not equipped to treat. We requested a credit since we prepaid for the month and paid their application fee of almost $1,000. The staff indicated a credit would be issued but required approval from the owner. The owner initially said he would issue a credit but ultimately refused. My mother-in law never returned to The Oaks and since has died.

The food they served the residents seems to be top notch. However, the residents are confined to chairs all day. My mother developed a deep curve in her neck/upper back from being curled up in a chair all day. The place often smells like urine and they promised me a monthly rate for a full year and then raised the rate without warning after only a few months which created an extreme hardship for my family. My mother's health and happiness have increased since she has moved back home. All of her hospice care nurses and aids are so happy that my mother is no longer at The Oaks and always mention how much better she is doing now.

I would honestly say to avoid this facility, they were short staffed and the resident RN was trying to take care of health and run the facility.

I do not recommend at all. She went in walking well and was there six weeks and could not walk at all. I went in one day and she had bruises and busted lip. No one knew anything. I asked if she had fallen and they said no. She began to scream every time the attendees got near her. She was perfectly healthy going in and passed away six weeks after coming home. My mom was the sweetest lady and had a great disposition. She did have dementia, but I took care of her for ten years. I only put her in for respite care because I had surgery.

Honestly there should be a 0. [name removed] was discharged on [date removed] day due to violent tendencies even though we were told several times that they knew how to deescalate any situation. We found that not to be true in his case.

When we first took my mom here they were great, attentive and attended to her needs. But as time went on and with staff turn over the service was terrible. My family has actual moved my mother, she is no longer here and we will not be recommending to anyone.

The Oaks looks great from the outside but it often did not have any activities, constantly had low staffing and the emergency buzzers residents wear and the ones in the room when pressed no one responded. When my mother needed memory care they didn't say anything because they didn't have room in their facility.

My mom fell and broke her hip at the location and no one can tell me how she fell plus they gave me 4 different lies on how she fell so because of this I am getting a lawyer to handle this situation. They are not actively watching the residence, they are short and rude to family members and if something happens to your love ones, they will not follow protocol and they will lie about it. Also put on there the back part of the facility smells like PEE, the residence may pee on themselves or in chairs and they don't clean it up in time

This beautiful place wowed me at first but they are a disaster! They are understaffed, with residents not getting the housekeeping, laundry and care services promised. Overflowing trash, dirty sheets, lost or ruined clothes. Constant complaints about poor quality, unhealthy food and lack of snacks. The Oaks promises a busy calendar that doesn’t happen and residents are left bored. Management has frequent turnover in many departments and they just lost yet another experienced nurse. If your advisor recommends this place, ask how much commission they get, because that’s the only reason they should suggest it.

The cleanliness of the dining room gets a 2, I had my own villa which I kept clean. Mostly ignored by staff. There are very little activities and in 2023 rent increase 12% (fee removed monthly) 2024 rent increase 7% (fee removed monthly) As rent increased, quality went down. At one point I had rats outside my villa & it took 3 weeks before Oaks got rid of them! PLEASE don't recommend this place to anyone. When I left there were 9 empty villas. Those of us who could afford to get out did. I feel so bad for those still there.