Oaks Senior Living

Huge mistake. If you are searching for a safe, quality, and caring facility that is designed for all facets of daily needs and provides a sense of security for resident and confidence for family , PLEASE do not place your loved one here unless they are exceptionally independent. PLEASE take the time to research annual inspections and deficiency reports— it will prevent a lot of heartache. Although the Director claims there are no staffing issues, there is an alarming attrition rate. Hardly a week went by that they weren’t “short-staffed” on several days. Large turnover of staff; poor medication management; questionable care resulting in negligence was our family’s nightmare! I tried to discuss issues with Director; she paid little attention to complaints and no action taken until MORE complaints follow. One aide consistently observed wearing headphones — all done while patients/residents were ignored and needy. Totally unacceptable. Far too late for certain people. Dining facility very good and well managed. But Not enough appropriate activities. Although the Director claims there are no staffing issues and provides a 5-star rating for herself, BEWARE and look at deficiency reports ! negligence was our family’s experience!!

My mother was scheduled to move into Northlake Gardens in February of 2019. She lives out of state (MO) and I was to go get her and bring her back. I had to put a $1,500 deposit for the space, a $300 deposit for pet fee, and pay the first month's rent in advance $2,950. I had to do all of this two weeks prior to her move in date. I have them a bank draft, as requested. It was immediately cashed. I then went to get my mother. I took the local police with me because my sister and nephew would not let me see or speak to her and I have POA as they have drained her entire life savings and spent the money on trips, cars, and whatever they wanted for themselves. My nephew refused to let me in her house or for me to take her with me. There is a police report. Northlake Gardens was made a aware of this. It is now one month later and I have yet to receive my refund. I wrote them an email. They told me out of the almost $5,000 I gave them they would be keeping everything but $2,100. Really?!? DO NOT TAKE YOUR RELATIVES TO THIS ASSISTED LIVING! All they want is money and have no empathy for the horrible situation you may be in as I am. They really really do not care as long as you pay them.

This place is a joke. No supervision on shifts. Bare minimum of staff. 8.00 hr employees. Critical falls constantly. Mgr was fired from last facility due to gross incompantance. Go on a regular basis and see for yourself. You want lto write a check for 5600 for a bed and don't care about your mom or dad go for it.

Don't recommend this place. They're good as can be for awhile then I guess they figure they've got you and the care dissipates. I started doing my mom's laundry because they did such a bad job. We've been giving her showers because they don't. Mom has dementia and she'll tell them she's already had a bath. Well, DUH. ASSISTED living is the clue here. Assist her. We pay them enough. She's out of breathing meds and only has enough for tonight. If there's an emergency, they'll call and ask if we want them taken to ER? Again, DUH! Don't take the time to call us. Call 911 and get them on their way THEN call us. Cindy can get things done. She'll help you in any way she can and you can rest assured it'll be done. The only reason my mom is still there is she won't move. I'm to the point of taking her somewhere else in spite of what she wants.

Where do I begin! This facility use to be friendly and inviting. The main reason I moved my mom into Summit was for the Activity Director and her creative style and loving approach towards mom. Sadly, that director was moved to the memory care unit and the new Activity Director is intimidating and cold with the residents. She sits at her desk all day and the new assistant only seems to paint everyday. The activity calendar is no longer filled with fun things. The activity department is only there two Saturdays a month! Mom and others are bored! No one seems to notice how much programming has dropped off nor do they seem to care. Other facilities have activities all weekends. Staffing is always an issue. They are always short. They can not keep a nurse on board among with having several executive directors in the past year. The building is dirty... carpets are filthy. Meals are certainly not five star. They are very cheap looking. I will be moving my mom out very soon. The company needs to hang on to great employees [Removed]. My mom definitely deserves better and I will find it.

My mother has been a resident of Summit Place of Beaufort for a number of years. We have all been pleased with the conditions and treatment of the residents until now. Unfortunately, the quality of life has diminished substantially...the facility is understaffed and overworked. The meal quality, which was exceptional is now, at best, mediocre and sometimes inedible. The daily activities which once were innovative and interesting to the residents are now so boring that residents do not even make an attempt to attend. Summit Place of Beaufort used to be a warm and welcoming place where residents and their families were welcomed into, what felt like, a true family environment. However, since the new administration has taken over, the entire aura of Summit Place has changed from a warm and cozy home environment to that of a cold institution and as the quality has declined, the cost has increased. I am in the process of finding another facility where my mother can live out the rest of her life in comfort and peace.

Hello if by means if you looking for a place for parents to go not a good place at all parents was neglect here and not getting the proper attention the staff their always put on a front when family members are there so please don't send family their.

My grandfather was diagnosed with Alzheimer's for years when my family decided to place him in a nursing home. At first glance, it seemed like a very well kept and organized nursing home, but my mother and I quickly noticed the decline in my grandfather's character. He was once very cheery and lively, always loving to walk around; however, the workers at this nursing home constantly medicated him to "calm him." My family was not able to visit him everyday, but over the course of a couple months my grandfather became very reserved and sullen. My grandfather had Alzheimer's for over a decade and had the same character while living at home, but just a few short months at this nursing home and he became a different person. I DO NOT recommend this nursing home, especially if your loved one is diagnosed with Alzheimer's.

I would not recommend memory care unit at Marshview. Majority of staff are incompetent and [Removed]. They are not properly trained in how to interact with residents suffering from memory loss. Make sure you observe the unit and speak with residents family members if they are present when you're there to get a better idea of the memory care unit.

Worst place I have ever toured. Short staffed & the Executive Director was one of the rudest people I have ever met. Looks & smells like a nursing home.

This facility stinks like dog urine, we went down one hall and had to hold our breath, carpet was stained. ED acted like she had somewhere to go and didn't have time to talk to us. I do not think I would want my mom to live here.

My family had a very unpleasant experience at this facility. My mother had become completely non-ambulatory and had to move from the personal care home her & my father lived in because they were not licensed to care for non-ambulatory residents. The staff from the Oaks facility, including an admission RN, came and evaluated my mother. They said that they could definitely care for her, were licensed to care for non-ambulatory residents; and accepted her, So, we paid the monthly fee and moved both our parents here, After 6 days, they inform us that they will no longer care for my mother. They now say she is too hard to move (weighs 135 pounds). They then refuse to get her out of bed. They informed me that she had to move immediately. My family had to hire private personal care givers to get my mother up each day & care for her until we found alternative living arrangements. This was a very difficult and stressful time for our family. It saddened us to put my parents through this. The site manager and the owner agreed to refund our community fee but in the end never did. Overall, this was one of the worst experiences of my life.

Placed our last surviving parent in this facility and what a big mistake! If you do not come everyday to check up on their care and make sure they get the appropriate nutrition, your family member is on their own. Witnessed one aid for every 8 patients and if they soiled on their self and needed to be changed, they would have to wait. Many of these patients can not communicate so they suffer in silence. There are also no safety rails on their twin beds. So if they fall, which they will, they will be hurt. So wish we had made other arrangements!

We toured this facility. Pretty on the outside. Was not at all impressed with the inside or the resident rooms. The rooms are dark, only 1 small window in bedroom. We decided this was not the place for our dad. As a side note, the lady at the front desk was rather rude and unfriendly. Did not have a good feeling here.

My grandmother fell in her bathroom and pressed her help button to which a nurse responded. [removed] My aunt arrived in the meantime and took care of the situation. The nurse called me to tell me that my grandma was at an ER but would be okay and would be back to the facility soon. Three weeks ago Grandma fell again while walking to my mother's truck. Grandma uses a walker, but also grabbed the safety railing, which was shaky and caused her to fall. [removed] Grandma will be in the hospital for at least two more weeks and then a rehab facility for a few more weeks. No one from Marshview has called or come by to check on her. When my mom or aunt use Grandma's apartment to shower, they have been ignored by the director, who refused to pay for Grandma's apartment while she is in the hospital.

My loved one was living there. The place was dirty and smells. There are never any activities or follow through for the seniors. My uncle would constantly be sick and the food was the cause. No one ever returns phone calls. I would not recommend this place to put a loved one here!!!!!

I am giving a poor review because of the many observations I have made on my daily visits at different times of the day.These are not positive observations. Everytime I go in the residents are placed in the TV room and they watch TV and not necessarily programs that enhance there mental capacities.I call it TV sitting. What individual enrichment is it they are suppose to get? Sorry I dont see it. I have had too many conferences and the result is empty promises.The aids are fine as long as corporate is there and Tiffany does her programs/which are wonderful. When corporate leaves its a whole different story. The schedule that is posted is not followed. There is plenty of motivational ng material available including DVD, musicals that get their feet tapping. I guess its easier to turn on the TV without any reguard to appropriateness.I asked an aid to cut my husbands nails which were long and dirty. She hands my tiny ladies clippers. I did specifically ask her to cut his nails/guess I wasnt specific enough. At 7:00 residents faces still had there dinner on their face.My opinion is week-ends are just more TV Aids are not n activity room [removed]. I see isolation of non verbal residents lined up by dining room. No supervision or encouragement to join a group.You dont ask residents if they want to join an activity-you encourage them-take them to the room and make every effort to engage them.

It appears that they are not set up to actually care for those needing meds after hours, transfer to activities, or who can't care for themselves. The wonderful tour and beautiful facilities counted for nothing compared to the poor care. They tell me changes have been made but no promise or price would get me back there. People since have told me mom required too much care for them to handle. They did an in home evaluation and told me everything would be fine. I don't give bad ratings but I'm very serious about this.

Consider this facility a pass. We were not pleased or impressed. The Facility was dirty. Staff seems uninterested and untrained.

Moved Mom here 3 years ago, it was wonderful, warm friendly, great activities. Staff was happy and caring. Not so any more. Current Executive Director [removed] has run it into the ground. Very bad morale among staff that has stayed, 96% of the good staff left. The staff begs family members to call the complaint line. Turns out that is not anonymous, they look up the number the call was made from, then send all the information including the recorded message to [removed]. Just started having activities again 2 months ago. Very understaffed, lots of health/safety violations are very evident, like the handicapped front entrance that wouldn't open for 4 days. Washers, dryers, dishwasher and stove are always breaking down, left unpaired for long periods of time. But they have a fancy new doormat! [removed] acts like a prison warden, the only time she smiles is when she is trying to suck in a new resident. She ignores the residents and when family complains about problems, nothing is done.