Oaks Senior Living

Since mid August, the administration there has completely changed. Very difficult to get hold of them. Very poor communication. They don't return calls. Regular staff are very nice and sweet. Trash seems to frequently be overflowing in the apartment. Move in was very easy! They have a menu for the day, but a lot of times the meals will change without notice. Few condiments are offered. Meals are fair quality, some better than others. I believe residents are afraid to speak up? I hope the administration that is in there now will start to get more organized, hire a better cook and be more in contact with families in returning calls. The activities director is very hands on for those that want to participate and very sweet. Physical therapist is wonderful! Friendly atmosphere, beautiful facility!

Overall our loved one says she loves where she is at Oaks at Cedar Shoals, and that is all she needs. Based on the experience we have had so far, we would recommend this community to other families.

Friendliness of staff. They need activities for residents in memory care.

They say they have craft and other activities like field trips, but I'm not sure she has had a single one. The majority of their patients have severe dementia and difficulty communicating. Our grandmother has dementia, but can still care for herself and communicate well. She just forgets what she talked about. There is a separate, assisted living type area in the front of the building and the people within that area had much nicer furnishings. I'm sure much much nicer food, but they were also able to speak and talk and remember. That area is more expensive and I'm sure it's all out-of-pocket there. The price is great, but the staff and management seem to careless. We asked them to add a light bulb to the fixture in her room by adding a working bulb, it had not been taken care of the last time I was there (about 2 to 3 months or so). It still hasn't been repaired despite speaking with upper management. Her room has been very dull and kind of depressing. You are also responsible for bringing your own furniture that includes the bed and dressers any side tables any furniture that comes in there and you're responsible for bringing your own bed linens and towels. There was a cabinet hanging off of its hinge in her bathroom that I'm not sure has been repaired yet. We discussed that concern multiple times with no follow up. It was just above the toilet, so if you were not careful when you stood up or sat down the corner of the cabinet door would hit you in the head. It literally just goes on and on. I gave in and took her glasses to her and they are gone. The facility has no idea where they are. BUT! We are about to get out of there! Amen! I would not recommend this facility to anyone.

Some of th staff not as helpful/friendly but my elderly Mom doesn't make it easy. Picked for location. I would recommend to others.

The Oaks at Ellijay is a nice looking facility and the staff are friendly. The meals are adequate. However, I don't feel that my mom always gets the assistance/attention that she needs. She is deaf, but most don't take the time to adequately communicate with her which makes her more confused and irritable. My mom is stubborn about asking for help and I think that's taken advantage of, at times. My biggest complaint is the inability to reach anyone after 4:30 or on the weekends. I've had serious concerns about mom, which seem to come up after hours and I'm unable to reach anyone. You can't even leave a message. I have complained to management about it, without any improvement. I have experienced similar situations with nursing rehab facilities, so it may be an industry wide problem.

We toured the Oaks at Daniel Island when searching for an Assisted Living facility for our loved one. This facility was okay. The staff at this facility was nice. However, we weren't sure this was the best fit for our loved one. We also noticed a smell during our tour, but the facility looked clean.

We toured the Oaks at Pooler when searching for a Memory Care facility for our loved one. This facility was nice. However, the Memory Care section was a little dreary to me. I've heard lots of good reviews about this facility though, from friends and family.

The Oaks, an Atlanta based assisted living company bought [removed] over a year ago. One of the most important amenities to our family was the fact that Summit Place had a bus and took residents on. outings - lunch, shopping or just for a drive. The Oaks at Beaufort has not done this for its residents in about a year, claiming that there is a title issue with the bus. It has gotten to the point of absurd that this company cannot manage to get this bus registered. I’ve brought this up multiple times and get no relief. I have tried repeatedly to contact the corporate office but cannot get a return phone call. This is an important issue for residents and should be addressed.

We toured Oaks at Tucker during our search for an Assisted Living facility for our loved one. This facility is nice and the staff is nice. However, the apartments are studio apartments and that's not what we were looking for.

The residents are wonderful. They are understaffed, which has affected the services. It's challenging getting someone to answer the phone. We picked this community, because it was recommended. They need to improve on their communication, and cleaning the apartment. They have exceptional staff, and they are just wonderful. I would recommend to other families. Overall, we have been pretty happy.

Her experience so far has been that her roommates are loud and the staff do nothing about it. It seems like there is no one monitoring the floors overnight. It has gotten to be pretty bad and we are thinking about pulling her out. I don't think they have the help they need for the amount of residents. The food is edible but not tasty. They have no variety and so it is the same thing they are eating each day. The quality is not what we would expect for the money we are paying. The positive is the facility is nice and staff that are there are very kind and helpful and trying their best. They are responsive and try to resolve issues.

My cons about the community would be that the director gets back with you sometimes, but not all the time. Even after repeated emails. When you do finally reach her she says she has been busy. They seem nice when you are signing up and after that not helpful. I did like a couple of the ladies on staff. Very sweet and helpful. It is hard for me to have much of an opinion because we were not there long. My loved one declined very quickly in this place and I still do not understand why. It seemed clean and the food seemed good for assisted living.

They don't treat the residents well for the money they have to pay. They can treat their residents better and fix food that is good to eat. The communication was ok but they lied a lot by saying they changed my loved one's mattress because it was too high and the meat they served one meal was burnt an not cut up after saying they had a chef when I confronted the community about them saying they had a chef she said they just had quit.

They should have never admitted my mom, she was too much for them and needed a higher level of care. She needed more than they could provide. She wasn't mobile and they were having to do much more work. I also don't feel like they paid much attention to her. They kind of seem to do the bare minimum here, I didn't see a lot of staff interaction with the patients when I visited. I would possibly recommend them to friends and family based on patient needs. It's not a stellar facility, but could be adequate for some.

I did not like the layout of Oaks at Pooler. There were two levels and you had to use an elevator and that was going to be too much for my loved one.

I was not very impressed with Oaks at Habersham, the security was not good. The doors just open right up, most places you have to have a code. I knew my loved one would escape right away so I did not feel comfortable placing him here.

The Oaks at Conyers is a very clean community, but the levels of care and meals could be improved. According to our loved one the quality of the meals is not that good and they can be flavorless. Being on the memory are side the activities can be hard but we do feel the staff members are trying their best to keep the residents involved in things. With these improvements, we would recommend Oaks at Conyers to other families.

We loved the care takers but there isn't enough of them to actually take care of things or care for the people. We liked the staff the most excluding management. They need to improve on retaining employees because half the time there is only one caretaker for the entire upstairs and one caretaker for the memory care unit.

The food can be improved, based of the age of people that are there. Some of the food looks good, but some of the older people don't know what they are being served.The staff are not very patient or do what they are supposed to do, so they could improveon those things.