Oaks Senior Living

I toured with The Oaks at Conyers and I felt that the staff members were not very organized. That was our reasoning for not choosing this facility.

For our overall we give it 3 stars, it was good when our loved one first got there but it is not so good now. Very short staffed like a lot of places. Residents left alone in their area for short periods. Very good meals but minor portions given. My loved one has lost 22 lbs since being there. Have activities but don't try to involve everyone. The community is very clean, good meals but short staffed.

I will tell you the Medical director was unapproachable. She never returned my calls. The office staff was rude. I found out there was a resident next door to my loved one that was having parties at night with alcohol and non residents in his room. However a lot of the staff was very kind.

The head nurse is terrible. Most people are good but understaffed like everyone else. Overall, Mom likes it.

My Mother lives there, in independent living. When she moved in back in [date removed] the restaurant was fully staffed and the food was impressive, but then came Covid 19 and the ensuing staff shortages, reductions in the dining schedule and most importantly the quality of the food went so far downhill that to call it Chef prepared is quite the joke among the residents and this dining room has yet to recover. I ate with my mother last week and she was served a plate with a scoop of dry mashed potatoes, overcooked string beans, and salisbury steak with a gravy that was full of mysterious bubbles that reminded me of fermentation. It was Morrison's Cafeteria on a bad day. Perhaps Oaks will improve the situation in time, but after many months there is no indication of that. The menu may be Chef Prepared, but the food certainly is not. It's shameful that the new brochure is so untruthful about the food, and for nearly $[removed]/week to experience "Chef Prepared"! Good gravy, Oaks, you can do better.

when I first moved my loved one in, things were a lot better than how they are now. they've switched management a couple times, which has ultimately effected the care services, staffing and quality of the food. it's obvious that their budget has gotten tight; the food is just above average now, whereas it was excellent before. my overall rating of this community has declined a little because of the changes in management. aside from those things, the activities are still good, they keep the residents busy. everyone there is also very friendly.

During our loved ones stay at the Oaks community, the care takers were just awesome, and really did a good job looking after our loved one. However the management team can really work to improve on their communication between themselves and the families of the residents.

Good community, too far from family and friends.

This was a video tour. I was just not that impressed, felt more like a business partner than just trying to show me how it is to live there. Felt more like selling point than actually genuine.

It was beautiful but too far from anything

The memory care was depressing and had no outdoor access for community members. Assisted Living area was decent.

We chose Morningside because of the value for the money. I do think that the night time staff are a problem, they were grumpy and not very attentive to residents needs. I did have an issue that my mom was here 32 days and I had to move her because of care she needed, they charged me for an entire month extra for medications and the upgrade for the level of care that she was. Due to our experience I would maybe recommend to others looking.

Overall we've not had a good experience. My loved one tells me the food is bland and sparse. They definitely need some help in the kitchen. There's been a big turnover in staff, and I've seen an improvement since then. I'm hopeful that the new management is going to make a difference. Some of the previous staff were ugly in their expectations of my loved one to do more than she was physically able to do. A couple were nasty to her in their language, which has been addressed since we reported it. One person said "Don't push that button. I'm not coming back." However, the new executive director has been fabulous. He seems to have more communication skills and doesn't push things off. He just goes and does it. When something needs to be done, he just calls me. He's been very nice.

Make sure the level of care your loved needs can be provided but the community.

We had some problems with this community, it had to do with the cost at the end. They made some mistakes when it came to what we were suppose to pay. The communication wasn't always there, when we would call to ask questions sometimes we would not get direct answers. We were never able to get a hold of the people who ran the place, and at one point we have to reach out to cooperate. From what we could see the care services were good, it seemed like our loved one was being well cared for. This community was kept clean, it was a scale up from a nursing home. We enjoyed working with the staff, we had a good rapport with them. This did have activities for the patients, they were always busy doing something, whether it was listening to music, coloring, working on puzzles or crosswords. We did eat there a couple of times and it did seem like they had good portion sizes. The rooms were kept very clean, it never smelled like urine which we obviously could not complain about.

Since this was a virtual tour, it was difficult to really tell what the apartment may be like. The building is older and because of this the cheaper price makes us a little concerned as to what it may look like in person.

I spoke with someone on the sales team and I expressed some concerns to them about the care of my husband. It didn't seem that the care givers were attending enough to his care, especially in regards to his hygiene. They also had issues with misplacing some of his clothes. I had expressed concern with the care giving staff about this and I didn't think they did enough to remedy the situation. Aside from that, the community was usually clean and there was never any odor. They had a lot of activities as well; ice cream socials, baking projects, outside professionals to come in, and events to involve the families with. They held several family involved themed events as well. The community was much too expensive for our budget.

We ruled this facility out. It was not well maintained. Staff did appear to be patient and engaged with residents. Reminded us too much of our loved one’s current facility.

The recreation department is non existent for a majority of residents, memory impaired wonders around asking for help to get out. No music no art no nothing! One day there was music in the main room and no one from recreation came to take anyone. The cleaning lady wheeled out a couple of people well after it started. Thank you to her. It's a crying shame, mentally to all those trapped in their and the poor aids who could use some mental health from these poor souls.

When searching for assisted-living one must decide what their needs are. This facility meets our needs very well. We were not looking for trips abroad or nightclubs in the facility or a swimming pool. Our needs are met at a 4 of possible 5.