Oaks Senior Living

The resident rooms are a comfortable size but need handicap bars for the toilet and shower. The common areas are very well maintained and attractive. The Oaks at Post Rd has had trouble keeping kitchen help and the management staff has changed three times in the last year. The med-techs are excellent and very caring. The weekend temps are not.

I like that it is fairly clean and the nursing staff is super kind. The administration needs help on compassion and the food that they sell Heap a lot of help. It used to have a reputation of having good fresh food and now everything is canned and terrible. Also, the activities are lackluster. Some days they are decent but other days they are listing activities that are there all the time like a table of puzzles and a hydration social. Which is typically just a jug of water sitting out. They need to have more activities for what we pay and also they need to do more activities in general. Everything shuts off at 5 o'clock at dinner a lot of these people that pay good money to be there. Want to do stuff after dinner.

Facility Needs modernized and Care Takers need better supervision in memory care where they tend to congregate together more than concentrating on their residents.

Very expensive for the service that is given. Care team does not give showers on a regular basis. General hygiene not reminded for residents. This is memory care. Resident activities director for memory care is a GEM. She is the reason I can feel ok with mom being there.

They do not give the care that you pay for. If the resident has disabilities , family MUST oversee!! My mother is legally blind and hard of hearing plus wheelchair bound I have to be there EVERYDAY. Today she had no water.

The Oaks was not the place for mom, she has dementia and was not watched like I would have wanted. She was not in the dementia unit. I went to visit and had to go look for her and no one knew where she was. It's a place for retired people or for someone who doesn't want to live alone or someone who sold their home.

It is a Clean and inviting environment, friendly staff. we found their management staff unorganized and not prompt to return phone calls.

The reputation these type facilities have is true here people wanna half do their job. I don't recommend any type of facility of this nature. If I could take care of him myself I would.

The staff was friendly and very capable of doing their jobs. The facility was new and comfortable.

Biggest negative is the food service. The quality and variety is poor. Portions are too small for men so they are always hungry. The facility is generally in good condition and clean. Efforts are being made to refresh the decor and equipment. The Oaks at Post Road presents well. The staff is helpful but they are trying to find a new executive director. Some of the service staff don't seem to be engaged in their work. Staff turnover is a problem.

I would only recommend Oaks at Conyers as a very last resort!

The facility is dated and falling apart. Most of the staff are ok but some don't seem to care about the quality of care given to the residents. Some staff care about their job and genuinely care for the residents. Other staff members should not be in charge of feral cats, let alone seniors. The facility is very poorly run. Do not recommend to anyone.

My younger sister and I searched and researched assisted living facilities in the Pooler area. I live in Pooler and needed [name removed] closer to me. I have been the director of two facilities in Savannah so I know how difficult staying on top of everything can be BUT!!! Now I am dealing with my sister, my sister..,not just a resident. Serving the food upstairs is nonsense! It’s more work for the staff and there’s not even enough room for all residents to sit at a table. Usually they have pizza.. not a good meal to go to bed on. On these cold days don’t you think it would be nice to have a fire going in the fireplace? Today’s lunch was not acceptable! Porkchop too tough to cut. They brought [name removed]a hotdog and the bun was cold and hard. Overall the staff seems okay! [name removed]is missing money…this, I will not put up with. It’s just a dead entrance when you walk through the front entrance! I moved [name removed] to the Oaks because I believed it was my best option! I don’t want to move her again!

I was very disappointed with the new admin team. The resident died and when I went to chat with admin, I was told it was a new group. No empathy, care or any desire to talk with me. Very disappointed. If admin cannot provide the level of empathy and kindness the staff does, there's no team. Staff is outstanding. But poor leadership overshadows that level of service delivery. I can't recommend this place anymore like I used to.

Staff are kind. There aren't enough staff to meet the needs of residents. Medicine, bedtime tuck in, morning wake up support, shower help all below expectations. Staff are covering too much area. Evenings very difficult to get help--no one really in charge. No nurse at the facility. (There was but not past two months.) But they are very kind and patient with mom.

I was not happy my husband escaped and had to call police to find him. Security is not very good no cameras even as we were leaving even tho they keep the door locked to the memory care a lady came out with me and I realized she was a patient so I got a hold of a tech, I knew as soon as she ask me where her keys were that she should not be leaving. She did have her coat on and purse and I ask if she was visiting and she said yes. The tech are angels to do this kind of work in the memory care unit but the Oaks have such a turnover it is unreal. The carpets are dirty. The med tech and regular tech are very friendly and caring, but I was called to give meds if he gave them trouble. 5. Meals were not good and gave punch to drink everyday and did not give very big portions. Activities were great. Should have spent money on security and therapy instead of new pictures and new light fixtures, they did put in new kitchen cabinets in the memory care unit. It could stand to be furnished better.

Always such a turnover in staff, price increase was terrible after 1st year, but overall it's been a good experience. Everyone is very kind to my dad, I do like that they just did a lot of painting, replacing carpet and furniture in common areas, I guess you can't help staff leaving, he also complained that the food is not good, however they do always keep me informed of things going on.

My mother was in the memory care unit of the Oaks. The staff there try to interact with the boarders as best they can. We did have some problems when mom went into hospice care. Getting Oaks and hospice on the same page took longer than I thought it should have. While mom was living there a change of ownership occurred with greater than 50% staff change. For some time they were without a staff nurse. I believe they are up to full now

Assisted Living was good for her for a few months and then she came to hate it so I moved her to Independent. There is not consistency in the staff. Few that have been there awhile and a lot of turnover. Food quality and serving size is good at times and bad at others.

I visited my friend there and the staff was very cordial and very inviting. However, certain times of the day apparently is stressful for staff. They are rude and very short on the phone when initiating a talk with a resident. Z----- needs a coarse in people skills when you are responsible for the care of lived ones.