Oaks Senior Living

I and my family are very disappointed in the Oaks at Snellville and are thinking about moving my Mom to another facility. First of all the turn over there is crazy, the staff (entertainment person, the cooks, the the nursing staff) change over is ridiculous, people there complain the food is not good at all, the nursing staff not doing there jobs and a lot of the time don't want to do there job, they don't have supplies. With all of that we have been paying over [fee removed] a month for my Mom to be there.

We moved my Dad here after my Mother passed from their home in Chattanooga, TN where he and Mom were so deeply loved and respected. The Oaks at Hampton seemed like a good place for Dad in the beginning; however, I began documenting everything due to some questionable things we observed being allowed/tolerated by the staff towards the residents. We eventually added cameras to my Dad’s room, as anyone who has a loved one in these facilities should! Same director, but numerous staff turnovers, including 4 wellness directors in the almost 3 years he lived there. At the end of my Dad’s life, a medtech from the memory care side was filling in and she was callous and uncaring towards my Dad and called him “ridiculous” as he struggled at the end of his life (Parkinson’s & heart failure) before he took his last breath. We reported to both directors (AL and memory care)and shared the videos showing incidents, but no action was taken or resolved-not even an apology. Unacceptable behavior!

To make sure it is the right fit for your family member. We were told that they could handle my BIL and we told them that he becomes violent. He was there and on his 2nd day climbed the fence and got out. The only way they knew about it was a passer by saw him and reported it. He told them he was hungry. I know he had access to food. I think he just wanted out. He was there only 10 days and had to be removed. My sister went to the trying to get a refund and could never get the right person on the phone. She would never return any calls. Also my sister gave her[ amount removed]for haircut etc. and she put the money in a box on top of a cabinet in her office. My sister finally got that back. I have heard that she is no longer employed there. I would advise anyone to never give cash money without a receipt and to go see for yourself how things are on a daily basis. The facility itself was very nice and clean.

Go somewhere else.

Do not take your love ones too this facility. It stinks, they don't keep an eye on the residence, if they get hurt they are going to lie about what happened and they are not professional

I left with my father feeling sad that people had to live there. Again it's a cheaper alternative to what is in the area but it is not a good facility. It's a cheaper alternative to places in the area but it is not a good place. I was horrified by my experience there and moved my father out of there as soon as I could.

Oaks at Post Road has been in turmoil since just after Mom joined the community [date removed]She's lived through a major renovation that has yet to be completed, 4 directors and staff changes that go with that disruption. Staffing is an ongoing problem with more agency staff than company hires. Can't tell how many chefs have been hired and quit/fired, but Mom constantly complains about no fresh food. All in all we stay because there's no where else to go. Long waiting lists at faculties and others that you hear about the same problems as where she is. She's very happy with Empower Therapy that is a provider there.

I would honestly say to avoid this facility, they were short staffed and the resident RN was trying to take care of health and run the facility.

I do not recommend at all. She went in walking well and was there six weeks and could not walk at all. I went in one day and she had bruises and busted lip. No one knew anything. I asked if she had fallen and they said no. She began to scream every time the attendees got near her. She was perfectly healthy going in and passed away six weeks after coming home. My mom was the sweetest lady and had a great disposition. She did have dementia, but I took care of her for ten years. I only put her in for respite care because I had surgery.

Honestly there should be a 0. [name removed] was discharged on [date removed] day due to violent tendencies even though we were told several times that they knew how to deescalate any situation. We found that not to be true in his case.

When we first took my mom here they were great, attentive and attended to her needs. But as time went on and with staff turn over the service was terrible. My family has actual moved my mother, she is no longer here and we will not be recommending to anyone.

My mom fell and broke her hip at the location and no one can tell me how she fell plus they gave me 4 different lies on how she fell so because of this I am getting a lawyer to handle this situation. They are not actively watching the residence, they are short and rude to family members and if something happens to your love ones, they will not follow protocol and they will lie about it. Also put on there the back part of the facility smells like PEE, the residence may pee on themselves or in chairs and they don't clean it up in time

The cleanliness of the dining room gets a 2, I had my own villa which I kept clean. Mostly ignored by staff. There are very little activities and in 2023 rent increase 12% (fee removed monthly) 2024 rent increase 7% (fee removed monthly) As rent increased, quality went down. At one point I had rats outside my villa & it took 3 weeks before Oaks got rid of them! PLEASE don't recommend this place to anyone. When I left there were 9 empty villas. Those of us who could afford to get out did. I feel so bad for those still there.

I had a bad experience with them my mother lived there for years it was good until recently everything has gone downhill caregivers are not very knowledgeable of what there doing. The weekends you are lucky to be able to find anybody the food is horrible sometimes it taste old moms always sending pictures of it if my siblings would agree I would move her out I would not recommend this place to anybody Price of this place is expensive for them to not do better

My loved one was previously a resident at Oaks at Shiloh Point for respite care. When I took her there, she was walking. When I picked her up after around 6 weeks, she could not walk and will never walk again. I would not recommend this facility to others.

My friend lived there for years he passed away and people had been in his room prowling there is no telling what they took had two ladies begging for his stuff. He had just passed and they rushed us to get everything out. When talking to the director she seems like she didn’t care. They didn’t give us time to deal with his death they wanted his belongings out

My mother has been at this facility for awhile. It’s very clean the food she hates.. I’m not to impressed with the director or some of the staff [remark removed] don’t trust any of the caregivers on second they don’t seem to know what they are doing and don’t feel comfortable with some who give out medication.. She has been complaining about stuff coming up missing out of her room. the weekends when you walk in you rarely see anyone they’re always short staffed. When we first brought mom here it was perfect but now we are second guessing it.. I worry about leaving her there now.

We had 2 family members in this residence and had to move both due to sub-par care. The first resident was improperly cared for after a fall and forced to stand on what ultimately was a broken hip. Reports of the incident were then inaccurately reported to the home office. Multiple attempts to work with the home office resulted in no returned phone calls and no corrective action. The point of contact for the family was never notified and the resident had to call directly to reach the family. The second family member was in memory care and moved due to lack of hygiene care and the facilities inability to stop a male resident that continually entered her room and scared her even after multiple requests from the family to care staff. Facilty often had a bad smell unless it was just after cleaning day. Most of the staff were friendly but there have been lots of turnover and they were using contract staff not permanent employees for many roles.

Last year their sprinkler system broke and flooded multiple units. Many were displaced for months with no communication or care from The Oaks. Currently the water has been shut off for days no communication or info to residents. Days with out toilets that flush, showers, or drinking water. Not a word from The Oaks. If you have a senior who you love please do not send the here this is a huge bait and switch scam and you will be sorely disappointed like we are!!

We took my loved one out of this facility. I would tell anyone who is looking into Oaks at Conyers or who has a loved one in here that for the memory care units, any where you go, do pop up visits to ensure your loved one is being taking care of. They really need to improve on holding the employees accountable. People may have different experiences, but this was ours. The reviews when we were looking were good.