Oaks Senior Living

We toured the Oaks at Pooler when searching for a Memory Care facility for our loved one. This facility was nice. However, the Memory Care section was a little dreary to me. I've heard lots of good reviews about this facility though, from friends and family.

The residents are wonderful. They are understaffed, which has affected the services. It's challenging getting someone to answer the phone. We picked this community, because it was recommended. They need to improve on their communication, and cleaning the apartment. They have exceptional staff, and they are just wonderful. I would recommend to other families. Overall, we have been pretty happy.

Her experience so far has been that her roommates are loud and the staff do nothing about it. It seems like there is no one monitoring the floors overnight. It has gotten to be pretty bad and we are thinking about pulling her out. I don't think they have the help they need for the amount of residents. The food is edible but not tasty. They have no variety and so it is the same thing they are eating each day. The quality is not what we would expect for the money we are paying. The positive is the facility is nice and staff that are there are very kind and helpful and trying their best. They are responsive and try to resolve issues.

I did not like the layout of Oaks at Pooler. There were two levels and you had to use an elevator and that was going to be too much for my loved one.

The Oaks at Conyers is a very clean community, but the levels of care and meals could be improved. According to our loved one the quality of the meals is not that good and they can be flavorless. Being on the memory are side the activities can be hard but we do feel the staff members are trying their best to keep the residents involved in things. With these improvements, we would recommend Oaks at Conyers to other families.

We loved the care takers but there isn't enough of them to actually take care of things or care for the people. We liked the staff the most excluding management. They need to improve on retaining employees because half the time there is only one caretaker for the entire upstairs and one caretaker for the memory care unit.

I toured with The Oaks at Conyers and I felt that the staff members were not very organized. That was our reasoning for not choosing this facility.

My Mother lives there, in independent living. When she moved in back in [date removed] the restaurant was fully staffed and the food was impressive, but then came Covid 19 and the ensuing staff shortages, reductions in the dining schedule and most importantly the quality of the food went so far downhill that to call it Chef prepared is quite the joke among the residents and this dining room has yet to recover. I ate with my mother last week and she was served a plate with a scoop of dry mashed potatoes, overcooked string beans, and salisbury steak with a gravy that was full of mysterious bubbles that reminded me of fermentation. It was Morrison's Cafeteria on a bad day. Perhaps Oaks will improve the situation in time, but after many months there is no indication of that. The menu may be Chef Prepared, but the food certainly is not. It's shameful that the new brochure is so untruthful about the food, and for nearly $[removed]/week to experience "Chef Prepared"! Good gravy, Oaks, you can do better.

Good community, too far from family and friends.

It was beautiful but too far from anything

Make sure the level of care your loved needs can be provided but the community.

I spoke with someone on the sales team and I expressed some concerns to them about the care of my husband. It didn't seem that the care givers were attending enough to his care, especially in regards to his hygiene. They also had issues with misplacing some of his clothes. I had expressed concern with the care giving staff about this and I didn't think they did enough to remedy the situation. Aside from that, the community was usually clean and there was never any odor. They had a lot of activities as well; ice cream socials, baking projects, outside professionals to come in, and events to involve the families with. They held several family involved themed events as well. The community was much too expensive for our budget.

The recreation department is non existent for a majority of residents, memory impaired wonders around asking for help to get out. No music no art no nothing! One day there was music in the main room and no one from recreation came to take anyone. The cleaning lady wheeled out a couple of people well after it started. Thank you to her. It's a crying shame, mentally to all those trapped in their and the poor aids who could use some mental health from these poor souls.

When searching for assisted-living one must decide what their needs are. This facility meets our needs very well. We were not looking for trips abroad or nightclubs in the facility or a swimming pool. Our needs are met at a 4 of possible 5.

Gave you that typical nursing home feel. Not for those needing independent living, or those early stage assisted living adults in my opinion.This seems to be a very caring place but very dark. It definitely could use some fresh updated painting. The dark doors and trim could use some brightening to help give visitors a different feel. The garden areas are wonderful. Staff seemed genuinely caring and love their job. [Name removed] was amazing and kind.

Good only if your relative can care for themself. Father had stroke, uti,went to hospital and rehab. Talked to director because of his condition. Was assured they went to 4 levels of care and then hospice. Paid to hold his room. He returned over month later, at level 2 care. Numerous occasions found him in room, door closed, no lights, t.v, not even fluids beside him. Room very hot, he would try to take off clothes. Returned to hospital, : uti, dehydration. Got call from head medical, he could not return to morningside. They were not qualified to care for him. After cat scan, discovered he had another stroke morningside failed to recognize. When we moved him, several personal items were gone from his room. Director never contacted me. Some employees were great, others quite unpleasant when dealing with them. They need to know their limitations

This community is pretty clean, however it is not as nice as the place we chose. I would say it was a good value for the money. The residents seemed a little more advanced in their medical issues than my mom. We met the director and they were nice.

Director not experienced; didn't know how to handle when resident takes her own medication. That said, she was very friendly and pleasant.

We had to move my Dad from Florida to assisted living here in Georgia at very short notice as he went from living on his own to having severe physical issues and wheelchair bound in a matter of weeks. It was all new to us and went through "A Place for Mom" and Donna Sharpe was fantastic...she walked me through a lot of info, spent lots of time on the phone with my wife and myself and set my wife up with a bunch of tours while I tended to my Dad. My wife narrowed it to 3 places (touring close to a dozen) and when I got back, I toured them, one of those three being the Oaks at Post Road. I had put together a spreadsheet with questions to ask each and the staff at the Oaks did sit down with me and review after the tour. There were a few questions they didn't have the answers to which were ones that I would expect them to know. We ended up choosing the Villas at Canterfield over the Oaks at Post road after reviewing all of the data, some listed below. After going through the reception area, The Oaks at Post Road has a beautiful great room with fireplace with the dining area and a kitchen right off of it. That made it feel homey with a hint of a mountain vacation home feel which was really nice. They have some gardens and a nice area to sit outside, but the weather wasn't very cooperative when I was touring so didn't really get to enjoy it. In touring, I found that although it was only 5 years old, it appeared much older. The hallways reminded me of a dorm of an college...just seemed very drab. With the layout, it felt more like a medical facility or nursing home rather than a more permanent home for a loved one. The studio rooms were much smaller than similar facilities (308 Sqft verses 350 Sqft of other place we chose) They had a nice "living room" common area with couches, comfy chairs with a large TV, but that is where they show movies. I would think that it could get crowded there with not enough seating and poor viewing angles. The other place which we chose has a large "movie room" with rows of seating and a large projection screen. The Oaks has a PT room, but no option for anyone not taking PT through a doctor's care. Other places had at least a treadmill that could be used by all residents or could go use the PT room with low out of pocket costs just to get exercise. There were a few things that struck me when looking at the costs...their price was in line with others we narrowed it down to (slightly higher but similar) but there were many other costs that added up. Although it was listed as laundry being included, that was only towels and sheets and personal laundry is $55/month where the other place is included. Cable TV is $45/month where it is $20 at the place we chose ($10 more for DVR which is still cheaper than the Oaks). Phone is $55/month at the Oaks where it is $20 at the other place. The Oaks has a place for a small Fridge and Microwave but do not provide these and had no cabinets or counter space to store snacks, food, plates or silverware where the other place provides a true kitchenette with microwave, fridge, sink and cabinets. And most important, the medication service is not included if on a higher level of care and is $260/month in addition to the higher level of care costs. (or $260 with no level of additional care) where the other place was included in all levels of additional care and $150 with no level of additional care. When looking for assisted living, make sure you ask all the questions....many places seem cheaper or similar costs when looking at the room price but the other costs drive it up. I can't really comment about care services although in talking to people and watching, everyone seemed well cared for. After evaluating against several other facilities, The Oaks at Post road just wasn't a good fit for my Dad and not a place he would be able to call home.

Very nice facility but looking at facilities that are closer to specific family members. This was a bit of a distance.